Human Resource Management for the Hospitality Industry

by Tanke, Mary L.

• ISBN13: 9780827373211
• ISBN10: 082737321X
• Edition: 2nd
• Format: Hardcover
• Copyright: 2000-07-06
• Publisher: Cengage Learning

Summary

Human Resources Management for the Hospitality Industry, 2E addresses the wide spectrum of human resource issues in the hospitality industry. It has been revised to reflect changes in human resource management over the past five years, and to prepare students for the challenges of managing a diverse workforce in an ever-changing environment. New discussions cover today's hot topics and include case studies to illustrate effective management styles. Changes in legal restrictions and legislation have been accounted for, including consideration of the Family Medical Leave Act (FMLA). The text uses performance objectives to outline the major concepts form each chapter; discussion questions and case problems reinforce learning.

Table of Contents

Preface	ix
Industry Advisor Biographies	xiii
SECTION 1 Human Resources Planning and Organization	1	(74)
Introduction to Contemporary Human Resources Management	3	(18)
Defining Human Resources Management	4	(3)
Historic Changes in Human Resources Management	7	(6)
The Role of the Human Resources Manager	13	(2)
Your Duties as a Manager with Human Resources Responsibilities	15	(6)
Human Resources Planning	21	(26)
Why Plan?	22	(5)
What Is Planning?	27	(2)
Forecasting	29	(5)
The Human Resources Process	34	(6)
Employee Handbooks	40	(7)
Analysis of the Workplace	47	(28)
Job-Related Terminology	48	(2)
The Job Analysis	50	(9)
Job Descriptions	59	(7)
Job Specifications	66	(1)
Human Resources Inventories	67	(2)
Management Inventories and Succession Planning	69	(1)
Closing the Gap	70	(5)
SECTION 2 The Employment Process	75	(80)
The Labor Market and Hospitality Recruitment	77	(42)
The Labor Market	78	(4)
The Labor Shortage: Solutions	82	(1)
Hospitality Recruitment	83	(10)
The Role of Recruitment in the Planning Process	93	(5)
Online Recruiting	98	(6)
Alternatives to Recruitment	104	(1)
Recruitment and the Law	105	(14)
Selection, Hiring, and Placement	119	(36)
Selection	120	(11)
The Preinterview Process	131	(3)
Conducting the Interview	134	(9)
Preemployment Testing	143	(1)
Record Retention	144	(1)
Successful Selection	145	(1)
Hiring and Placement	146	(9)
SECTION 3 Human Resources Training, Development, and Evaluation	155	(130)
Hospitality Orientation and Training Programs	157	(36)
Orientation	158	(2)
What to Cover	160	(1)
Characteristics of Well-Designed Orientation Programs	161	(5)
Follow-up and Evaluation	166	(1)
Why Train?	166	(3)
A Historical Perspective	169	(1)
Objectives of Training in ``the Next Chapter''	170	(1)
A Guide to Developing Your Hospitality Training Program	171	(4)
Literacy	175	(2)
The Training Plan	177	(7)
School-to-Work	184	(1)
Maximizing Your Training Investment	185	(2)
Basic Principles of Adult Learning	187	(6)
Development Programs, Coaching, and Team Building	193	(26)
Development's Function in Human Resources Management	194	(2)
Career Development Programs for Hospitality Management	196	(7)
Selecting A Development Program	203	(4)
Motivation in Hospitality Organizations	207	(3)
The Human Resources Manager as Coach	210	(2)
Building Your Hospitality Team	212	(7)
Evaluating Performance and Employee Retention	219	(32)
Evaluating Performance	220	(2)
The Role of Performance Appraisal	222	(2)
Judge versus Coach	224	(1)
How to Appraise Performance	225	(8)
Methods of Appraising Performance	233	(6)
Mistakes to Avoid in Conducting Performance Appraisals	239	(1)
Increasing the Effectiveness of Your Performance Appraisal Process	240	(1)
Retention	241	(10)
Discipline, Counseling, and Exiting the Organization	251	(34)
Corrective Action	252	(1)
Management Rights and the Rights of Our Employees	252	(3)
Sexual Harassment	255	(4)
Workplace Violence	259	(1)
The Discipline Process Applied	260	(4)
The Purpose of Discipline	264	(4)
Classification of Discipline Problems	268	(1)
Alternatives to Corrective Action	269	(4)
Alternative Dispute Resolution	273	(1)
Exiting the Organization	274	(11)
SECTION 4 Reward Systems	285	(58)
Compensation	287	(26)
Management Philosophy of Work and Compensation Planning in the Hospitality Industry	288	(1)
Exempt versus Nonexempt Personnel	288	(2)
Considerations in Developing a Compensation Plan	290	(3)
Job Evaluation	293	(4)
Effects of Collective Bargaining	297	(1)
Tipping or Service Charges?	298	(1)
Compensation as a Motivational Tool?	299	(1)
Pay-for-Performance	300	(4)
Legal Issues in Compensation Administration	304	(2)
Trends in Compensation Planning	306	(1)
Compensation Administration in the Hospitality Industry	307	(6)
Benefits	313	(30)
The Role of Benefits	314	(3)
Trends and Innovative Approaches in Benefits Programs	317	(14)
Special Concerns of Benefits Plan Design	331	(5)
Flexible Benefits Programs	336	(7)
SECTION 5 Positive Employee Relations: Meeting the Needs of a New Work Force	343	(58)
Multiculturalism in the Hospitality Workplace	345	(18)
Basic Concepts of Multicultural Management	346	(2)
The Impact of Cultural Diversity in the Hospitality Management Work Force	348	(5)
The Dynamics of Cultural Diversity and Human Resources Management	353	(2)
Conflict Management	355	(8)
Employee Assistance Programs	363	(18)
The Philosophy of Employee Assistance Programs	363	(4)
Why Should I Provide an EAP?	367	(3)
In-House versus Contracted-Out EAPs	370	(1)
Setting Up and EAP	371	(1)
Determining the Cost-Effectiveness of Your EAP	372	(1)
Use of an EAP	373	(1)
AIDS in the Workplace	373	(8)
Labor Relations in the Hospitality Industry	381	(20)
The Changing Face of Unions	382	(4)
Labor Unions During the Last Ten Decades	386	(2)
Why Do People Join Unions?	388	(1)
Effective Collective Bargaining Management	389	(1)
The Union Campaign and Election	390	(2)
The Collective Bargaining Agreement	392	(3)
Arbitration and Meditation	395	(6)
SECTION 6 Approaching the Year 2010	401	(38)
Computer Applications in Human Resources Management	403	(22)
Computers and Human Resources Management	404	(9)
Human Resources Information Systems versus Information Systems	413	(2)
The Purpose of A Needs Analysis	415	(2)
The Computer and the Manager with Human Resources Responsibilities	417	(1)
Trends for 2000 and Beyond	418	(7)
The Next Chapter	425	(14)
The Increasing Importance of Human Resources Management	425	(4)
The Human Resources Professional	429	(1)
Challenges of the Future	430	(1)
Analysis of the Year 2000 Predictions	431	(2)
Predictions for the Year 2010	433	(3)
Advice from the Industry Experts	436	(3)
Index	439