Human Resource Management in Public Service : Paradoxes, Processes, and Problems

by Berman, Evan; Bowman, James; West, Jonathan; Van Wart, Montgomery

• ISBN13: 9781412904216
• ISBN10: 1412904218
• Edition: 2nd
• Format: Hardcover
• Copyright: 2005-06-01
• Publisher: Sage Publications, Inc

Summary

The Second Edition of this award winning text introduces managers and aspiring managers to this personally relevant and professionally exciting field. In Human Resource Management in Public Service: Paradoxes, Processes, and Problems, authors Evan M. Berman, James S. Bowman, Jonathan P. West, and Montgomery Van Wart take a critical approach to exploring core management functions by stalking, contesting, and seeking resolution of paradoxes in all stages of employment - from recruitment through termination.

Table of Contents

Preface	ix
Acknowledgments	xi
Introduction	xii
PART I: CONTEXT AND CHALLENGES	1	(56)
1. The Public Service Heritage: Context, Continuity, and Change	3	(32)
A Day in the Life of Maria Hernandez	4	(2)
A Dynamic Environment and Key Principles	6	(2)
HRM Principles	8	(3)
Historical and Institutional Context	11	(7)
Reforming Government in the Clinton and Bush Years: Implications for HR	18	(5)
Values, Ethics, and Management	23	(6)
Summary and Conclusion	29	(1)
Key Terms	30	(1)
Exercises	31	(1)
Notes	32	(1)
References	32	(3)
2. Legal Rights and Responsibilities: Doing the Right Thing Right	35	(22)
Job Rights and Responsibilities	38	(6)
Privacy Issues	44	(1)
Search and Seizure	44	(5)
Discrimination	49	(4)
Summary and Conclusion	53	(1)
Key Terms	54	(1)
Exercises	54	(1)
References	55	(2)
PART II: PROCESSES AND SKILLS: FROM START TO FINISH	57	(216)
3. Recruitment: From Passive Posting to Head-Hunting	59	(28)
Employer Recruitment	62	(1)
High-Quality Recruitment: An Applicant's Perspective	63	(2)
Strategic Planning and Management of Vacancies	65	(1)
Preliminary Decisions About the Specific Position	66	(13)
Advancing From Job Seeking to Career Development	79	(2)
Key Terms	81	(1)
Exercises	82	(1)
Notes	83	(1)
References	83	(4)
4. Selection: From Civil Service Commissions to Decentralized Decision Making	87	(34)
The Bases and Origin of Selection	89	(8)
Selection: Four Screening Phases	97	(1)
Initial Reviewing and Testing	98	(7)
Interviewing and Reference Checks: Reducing the Pool	105	(5)
Choosing and Negotiation	110	(1)
Postoffer and Hiring Issues	111	(1)
Summary and Conclusion	112	(2)
Key Terms	114	(1)
Exercises	114	(2)
Notes	116	(1)
References	116	(5)
5. Position Management: Judicious Plan or Jigsaw Puzzle?	121	(34)
Three Types of Personnel Strategies	122	(3)
The Origins of Position Classification and Management	125	(2)
Piecemeal Personnel Patterns Versus Position Classification Systems	127	(2)
Job Analysis and Evaluation	129	(9)
Job and Position Descriptions	138	(5)
Summary and Conclusion	143	(2)
Appendix A	145	(4)
Appendix B	149	(1)
Key Terms	150	(1)
Exercises	151	(1)
Notes	152	(1)
References	153	(2)
6. Compensation: Vital, Visible, Vicious	155	(28)
Equity Theory	157	(18)
Summary and Conclusion	175	(2)
Key Terms	177	(1)
Exercises	178	(1)
Notes	179	(1)
References	180	(3)
7. Employee-Friendly Policies: Fashionable, Flexible, and Fickle	183	(36)
Workforce and Workplace Trends	185	(1)
Family/Work Programs	186	(7)
Health, Safety, and Wellness Programs	193	(4)
Flexible Work Arrangements	197	(5)
Implementation, Assessment, and Evaluation	202	(3)
Avoiding and Coping With Hostility at Work	205	(2)
Best Places to Work	207	(1)
Summary and Conclusion	207	(3)
Appendix A	210	(2)
Appendix B	212	(1)
Key Terms	213	(1)
Exercises	213	(1)
Notes	214	(1)
References	215	(4)
8. Training and Development: Creating Learning Organizations	219	(26)
The Strategic Role of Training and Development	222	(2)
General Principles of Learning	224	(2)
Training Strategies	226	(8)
Assessment and Evaluation	234	(5)
Summary and Conclusion	239	(1)
Key Terms	240	(1)
Exercises	240	(1)
References	241	(4)
9. Appraisal: A Process in Search of a Technique	245	(28)
Evolution	248	(1)
Common Types of Appraisal	249	(5)
Raters	254	(1)
Rating Errors	255	(5)
Improving the Process	260	(3)
Disciplinary Systems	263	(2)
Summary and Conclusion	265	(2)
Key Terms	267	(1)
Exercises	268	(1)
Notes	269	(1)
References	270	(3)
PART III: DESIGNING THE FUTURE	273	(52)
10. Unions and the Government: Protectors, Partners, and Punishers	275	(34)
Differing Views of Unions	276	(3)
Paradoxes and Contradictions	279	(13)
Representation and Collective Bargaining	292	(5)
Hostility Versus Harmony	297	(2)
Summary and Conclusion	299	(3)
Appendix A	302	(1)
Appendix B	303	(1)
Key Terms	304	(1)
Exercises	304	(1)
Notes	305	(1)
References	305	(4)
11. HRM and Productivity	309	(16)
Receptivity to Change	310	(1)
Productivity Improvement Strategies: The HRM Connection	311	(6)
Improving the HRM Function	317	(3)
Summary and Conclusion	320	(2)
Key Terms	322	(1)
Exercises	322	(1)
References	323	(2)
Conclusion	325	(4)
New Technologies and Human Competencies	325	(1)
Taking Individual Responsibility for Paradoxes	326	(1)
ENVOI	327	(1)
References	327	(2)
Glossary	329	(18)
Name Index	347	(8)
Subject Index	355	(12)
About the Authors	367