The Second Edition of this award winning text introduces managers and aspiring managers to this personally relevant and professionally exciting field. In Human Resource Management in Public Service: Paradoxes, Processes, and Problems, authors Evan M. Berman, James S. Bowman, Jonathan P. West, and Montgomery Van Wart take a critical approach to exploring core management functions by stalking, contesting, and seeking resolution of paradoxes in all stages of employment - from recruitment through termination.

Preface

ix

Acknowledgments

xi

Introduction

xii

PART I: CONTEXT AND CHALLENGES

1

(56)

1. The Public Service Heritage: Context, Continuity, and Change

3

(32)

A Day in the Life of Maria Hernandez

4

(2)

A Dynamic Environment and Key Principles

6

(2)

HRM Principles

8

(3)

Historical and Institutional Context

11

(7)

Reforming Government in the Clinton and Bush Years: Implications for HR

18

(5)

Values, Ethics, and Management

23

(6)

Summary and Conclusion

29

(1)

Key Terms

30

(1)

Exercises

31

(1)

Notes

32

(1)

References

32

(3)

2. Legal Rights and Responsibilities: Doing the Right Thing Right

35

(22)

Job Rights and Responsibilities

38

(6)

Privacy Issues

44

(1)

Search and Seizure

44

(5)

Discrimination

49

(4)

Summary and Conclusion

53

(1)

Key Terms

54

(1)

Exercises

54

(1)

References

55

(2)

PART II: PROCESSES AND SKILLS: FROM START TO FINISH

57

(216)

3. Recruitment: From Passive Posting to Head-Hunting

59

(28)

Employer Recruitment

62

(1)

High-Quality Recruitment: An Applicant's Perspective

63

(2)

Strategic Planning and Management of Vacancies

65

(1)

Preliminary Decisions About the Specific Position

66

(13)

Advancing From Job Seeking to Career Development

79

(2)

Key Terms

81

(1)

Exercises

82

(1)

Notes

83

(1)

References

83

(4)

4. Selection: From Civil Service Commissions to Decentralized Decision Making

87

(34)

The Bases and Origin of Selection

89

(8)

Selection: Four Screening Phases

97

(1)

Initial Reviewing and Testing

98

(7)

Interviewing and Reference Checks: Reducing the Pool

105

(5)

Choosing and Negotiation

110

(1)

Postoffer and Hiring Issues

111

(1)

Summary and Conclusion

112

(2)

Key Terms

114

(1)

Exercises

114

(2)

Notes

116

(1)

References

116

(5)

5. Position Management: Judicious Plan or Jigsaw Puzzle?

121

(34)

Three Types of Personnel Strategies

122

(3)

The Origins of Position Classification and Management

125

(2)

Piecemeal Personnel Patterns Versus Position Classification Systems

127

(2)

Job Analysis and Evaluation

129

(9)

Job and Position Descriptions

138

(5)

Summary and Conclusion

143

(2)

Appendix A

145

(4)

Appendix B

149

(1)

Key Terms

150

(1)

Exercises

151

(1)

Notes

152

(1)

References

153

(2)

6. Compensation: Vital, Visible, Vicious

155

(28)

Equity Theory

157

(18)

Summary and Conclusion

175

(2)

Key Terms

177

(1)

Exercises

178

(1)

Notes

179

(1)

References

180

(3)

7. Employee-Friendly Policies: Fashionable, Flexible, and Fickle

183

(36)

Workforce and Workplace Trends

185

(1)

Family/Work Programs

186

(7)

Health, Safety, and Wellness Programs

193

(4)

Flexible Work Arrangements

197

(5)

Implementation, Assessment, and Evaluation

202

(3)

Avoiding and Coping With Hostility at Work

205

(2)

Best Places to Work

207

(1)

Summary and Conclusion

207

(3)

Appendix A

210

(2)

Appendix B

212

(1)

Key Terms

213

(1)

Exercises

213

(1)

Notes

214

(1)

References

215

(4)

8. Training and Development: Creating Learning Organizations

219

(26)

The Strategic Role of Training and Development

222

(2)

General Principles of Learning

224

(2)

Training Strategies

226

(8)

Assessment and Evaluation

234

(5)

Summary and Conclusion

239

(1)

Key Terms

240

(1)

Exercises

240

(1)

References

241

(4)

9. Appraisal: A Process in Search of a Technique

245

(28)

Evolution

248

(1)

Common Types of Appraisal

249

(5)

Raters

254

(1)

Rating Errors

255

(5)

Improving the Process

260

(3)

Disciplinary Systems

263

(2)

Summary and Conclusion

265

(2)

Key Terms

267

(1)

Exercises

268

(1)

Notes

269

(1)

References

270

(3)

PART III: DESIGNING THE FUTURE

273

(52)

10. Unions and the Government: Protectors, Partners, and Punishers

275

(34)

Differing Views of Unions

276

(3)

Paradoxes and Contradictions

279

(13)

Representation and Collective Bargaining

292

(5)

Hostility Versus Harmony

297

(2)

Summary and Conclusion

299

(3)

Appendix A

302

(1)

Appendix B

303

(1)

Key Terms

304

(1)

Exercises

304

(1)

Notes

305

(1)

References

305

(4)

11. HRM and Productivity

309

(16)

Receptivity to Change

310

(1)

Productivity Improvement Strategies: The HRM Connection

311

(6)

Improving the HRM Function

317

(3)

Summary and Conclusion

320

(2)

Key Terms

322

(1)

Exercises

322

(1)

References

323

(2)

Conclusion

325

(4)

New Technologies and Human Competencies

325

(1)

Taking Individual Responsibility for Paradoxes

326

(1)

ENVOI

327

(1)

References

327

(2)

Glossary

329

(18)

Name Index

347

(8)

Subject Index

355

(12)

About the Authors

367

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