9781412967433

The Third Edition of this award-winning text helps readers develop key skills for success while also reminding them of the complex puzzles and paradoxes of management in the public sector.It provides thoroughly updated and enhanced coverage with additional practical tools for managers and student job seekers, more international examples, more examples from hospitals and social services, and new sections on ethics training, motivation, psychological contracts, civil service reform, and workplace violence.

Preface
Introduction
Context and Challenges
The Public Service Heritage: Context, Continuity, and Change
A Day in the Life of Maria Hernandez
A Dynamic Environment and Key Principles
Human Resource Management Principles
Historical and Institutional Context
Reforming Government in the Clinton and Bush Years: Implications for the New Administration
Values, Ethics, and Management
Summary and Conclusion
Key Terms
Exercises
Notes
References
Legal Rights and Responsibilities: Laws Governing the Workplace
The Foundations of Employment Law
The Employment Relationship
Balancing Employer, Employee, and Societal Interests
Privacy Issues
Discrimination
Summary and Conclusion
Key Terms
Exercises
Notes
References
Processes and Skills: From Start To Finish
Recruitment: From Passive Posting to Head-Hunting
Factors in Recruitment: Employer and Applicant Perspectives
Recruitment Steps
Planning and Approval
Position Announcements
Recruitment Strategies
Enhancing Recruitment Prospects: The Seeker's Perspective
Summary and Conclusion
Key Terms
Exercises
Notes
References
Selection: From Civil Service Commissions to Decentralized Decision Making
The Bases and Origin of Selection
Selection: Four Screening Phases
Initial Reviewing and Testing
Interviewing and Reference Checks: Reducing the Pool
Choosing and Negotiation
Postoffer and Hiring Issues
Summary and Conclusion
Key Terms
Exercises
Appendix: The Professional Commitment Statement for Job Seekers
Notes
References
Position Management: Judicious Plan or Jigsaw Puzzle?
Three Types of Personnel Strategies
The Origins of Position Classification and Management
Job Design and Job Analysis
Job and Position Descriptions
From Jobs to Job Systems
Summary and Conclusion
Key Terms
Exercises
Appendix: Comparison of a Job and Position Description
Notes
References
Motivation: Possible, Probable, or Impossible?
Theories of Motivation
Human Resource Management and the Climate for Motivation
Two Individualized Approaches: Psychological Contracts and Feedback
Summary and Conclusion
Key Terms
Exercises
Notes
References
Compensation: Vital, Visible, and Vicious
Equity Theory
Determination
Philosophy
Labor Market Forces: External Competition
Job Content: Internal Consistency
Personal Allocation: Individual Contribution
Implications
Summary and Conclusion
Key Terms
Exercises
Appendix: Compensation for Graduate Degrees in Public Affairs and Administration
Notes
References
Employee-Friendly Policies: Fashionable, Flexible, and Fickle
Workforce and Workplace Trends
Family/Work Programs
Health, Safety, and Wellness Programs
Flexible Work Arrangements
Implementation, Assessment, and Evaluation
Avoiding and Coping With Hostility at Work
Best Places to Work
Summary and Conclusion
Key Terms
Exercises
Questioning for Employees and Employers Regarding Telecommuting Arrangements
Some Questions to Answer When Considering Implementation of Employee-Friendly Policies
Family-Friendly Policies
Notes
References
Training and Development: Creating Learning Organizations
The Strategic Role of Training and Development
General Principles of Learning
Training Strategies
Application: Ethics Training
Needs Assessment and Evaluation for Training
Summary and Conclusion
Key Terms
Exercises
References
Appraisal: A Process in Search of a Technique
Evolution
Common Types of Appraisal
Raters
Rating Errors
Improving the Process
Disciplinary Systems
Summary and Conclusion
Key Terms
Exercises
Notes
References
Unions and the Government: Protectors, Partners, and Punishers
Differing Views of Unions
Paradoxes and Contradictions
Representation and Collective Bargaining
Hostility Versus Harmony
Summary and Conclusion
Key Terms
Exercises
Tips for Managers When Dealing With Unions
Tips for Unions When Dealing With Managers
Mock Disciplinary Appeal Board Hearings
Bargaining Checklist and Oberservation Sheet
Notes
References
Conclusion: The Future as Opportunity, Not Destiny
New Technologies and Human Competencies
Taking Individual Responsibility for Paradoxes
Envoi: "Dream While Awake"
References
Glossary
Name Index
Subject Index
About the Authors
Table of Contents provided by Ingram. All Rights Reserved.

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Human Resource Management in Public Service : Paradoxes, Processes, and Problems

1412967430

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