Human Resources and Tourism Skills, Culture and Industry

by Lee-Ross, Darren; Pryce, Josephine

• ISBN13: 9781845411404
• ISBN10: 1845411404
• Format: Hardcover
• Copyright: 2010-05-07
• Publisher: Channel View Publications

Summary

This book combines theoretical and practical aspects of applied human resources management using a critical lens. It is both a descriptive and analytical journey through the tourism sector which, due to its nature, may be described as a relatively deregulated and eclectic industry. In such a context, human resource practice as presented in this book reflects these extremes.

Author Biography

Darren Lee-Ross is an Associate Professor of Management and currently lectures and researches at James Cook University. Australia and has taught busness subjects at undergraduate and postgraduate levels across a number of universities internationally. His research interests include human resources management, entrepreneurship and small business management and organisational behaviour.
Josephine Pryce is a Senior Lecturer in the School of Business at James Cook University. She has Always been concerned with the working lives of employees and is especially interested in factors within the workplace that affect workers' performance. Her research parallels these interests and has resulted in several articles with a focus on employees attitudes in the workplace, organizational environments and occupational culture.

Table of Contents

Preface

Chapter 1 -The nature of the beast: human resources management and the tourism context

Chapter 2 - Change, what change: human resources planning in a contemporary environment?

Chapter 3 - Managing the Process

Chapter 4 - Performing or ignoring: management and appraisal

Chapter 5 – Training & Development

Chapter 6 - Quality of Work Life

Chapter 7 - Industrial Relations & Legal Aspects

Chapter 8 - The same difference: diversity management?

Chapter 9 - To be or not to be: HRM and the role of ethics?

Chapter 10 - The Future of HR

References