The Human Side of Reference and Information Services in Academic Libraries: Adding Value in the Digital World

by Farmer, Lesley S. J.

• ISBN13: 9781843342588
• ISBN10: 1843342588
• Additional ISBN(s): 9781780631004
• Format: Hardcover
• Copyright: 2007-01-30
• Publisher: Elsevier Science Ltd
• More Book Details

Summary

This book answers the questions: how do academic libraries provide value-added reference and information services in a digital age? It provides best practices from a global perspective. The book starts at the information needs and info-seeking behaviours of university students and faculty. Then it examines the use cycle: consumer, instruction, and producer. It examines the resource cycle: collection development, instructor, maintenance. What are the essential elements of reference: orientation, instruction, collaborative planning, products?

Table of Contents

Technology impact on information needs and behaviours of the academic community	p. 1
Technology impact on reference and information services staffing	p. 19
Technology impact on reference resources	p. 33
Technology impact on packaging reference and information	p. 49
Technology impact on physical access to reference and information services	p. 73
Technology impact on intellectual access for reference and information services	p. 83
Technology impact on evaluating reference and information services	p. 99
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