HVAC Customer Service Handbook

by Coscia, Steve

• ISBN13: 9780989754088
• ISBN10: 0989754081
• eBook ISBN(s): 9780989754071
• Edition: 4th
• Format: Spiral Bound
• Copyright: 2015-06-01
• Publisher: Coscia Communications Inc.
• More Book Details

About This Book

HVAC Customer Service Handbook - 4th Edition

The HVAC Customer Service Handbook by Steve Coscia is a comprehensive guide designed to enhance customer service skills in the heating, ventilation, and air conditioning (HVAC) industry. This book has been a go-to resource for both students and professionals in the field, offering practical advice on how to effectively communicate with customers and build strong relationships.

Who Uses It?

Primarily, this book is used by HVAC technicians, service managers, and customer service representatives. It's also a valuable resource for anyone looking to improve their customer service skills in any industry. The book's principles can be applied universally, making it a useful tool for soft skills training in various sectors.

History and Editions

The 4th edition of the HVAC Customer Service Handbook has been updated to address the evolving needs of the HVAC industry. Published in 2015, this edition includes 60% revised and rewritten text, ensuring that the information remains current and relevant. The book has been taught at more than 120 colleges in the USA and Canada, demonstrating its widespread acceptance and utility.

Author and Other Works

Steve Coscia is the author of the HVAC Customer Service Handbook. He has extensive experience in the HVAC industry and has written this book to provide practical, actionable advice on customer service. While there is no information available about other books written by Steve Coscia, his expertise in the HVAC field is evident in the comprehensive nature of this handbook.

Key Features

• Comprehensive Coverage: The book covers essential aspects of customer service, including communication techniques, conflict resolution, and building customer loyalty.
• Practical Advice: It provides real-world examples and scenarios that HVAC professionals can apply directly to their daily interactions with customers.
• Industry Best-Seller: The book has been a best-seller in the HVAC industry, indicating its value and relevance to professionals in the field.

Detailed Information

ISBNs and Formats

• Spiral-bound: ISBN-13: 9780989754088
• Softcover: ISBN-10: 0989754081

Publication Details

• Publisher: Coscia Communications
• Publication Date: April 30, 2015
• Number of Pages: 96 pages
• Language: English

Other Editions and Formats

While there are no other editions or formats listed for this specific book, it is available in various formats through different retailers. The spiral-bound edition is the most commonly referenced format.

Related ISBNs

• 9780989754088 (Spiral-bound)
• 0989754081 (Softcover)

Rental Options

The book is available for rent through various retailers, making it accessible to students and professionals who may need it for a shorter period.

Additional Information

Customer Service Contact

For any inquiries or to purchase the book, you can contact Coscia Communications at:

• Phone: [phone] (Toll-free in the U.S.)
• Phone (Outside U.S.): 818-887-7828
• Email: [e-mail]
• Fax: [phone]

This detailed information section provides a quick reference for all the available formats and sources for the HVAC Customer Service Handbook, making it easier to find and access the book in the preferred format.