#marketplace, .navbar, .container, .container-fluid, #media, #category, #ewards, #careers, .blueHeroSearchContainer, #photoHeroBanner, #etextbooks-page-2015, .slider-arrow, #books-page-2015, #my-account-wrapper-2015 {display:none;} .noscriptmsg p, .noscriptmsg h1 {color: #000;} body {background-color: #ccc !important; font-size: 14px; }

We're sorry, but eCampus.com doesn't work properly without JavaScript.

Either your device does not support JavaScript or you do not have JavaScript enabled.

How to enable JavaScript in your browser.

Need help? Call 1-855-252-4222

Rent More, Save More! Use code: ECRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

ICMI's Pocket Guide to Call Center Management Terms : A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: the Essential Reference for Contact Center, Help Desk and Customer Care Professionals

by Cleveland, Brad

ISBN13: 9781932558005
ISBN10: 1932558004
Format: Paperback
Copyright: 2004-07-01
Publisher: ICMI Press (International Customer Management

Your order must be $59 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
1. ICMI's Pocket Guide to Call Center Management Terms : A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: the Essential Reference for Contact Center, Help Desk and Customer Care Professionals > ISBN13: 9781932558005

List Price: $5.95

Foreword	p. vii
Acronyms and Abbreviations	p. 1
Terms and Definitions	p. 7
Sources	p. 137
How to Contact the Author	p. 139
About ICMI	p. 143
Table of Contents provided by Ingram. All Rights Reserved.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rent More, Save More! Use code: ECRENTAL

Rent More, Save More! Use code: ECRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

ICMI's Pocket Guide to Call Center Management Terms : A Convenient, Portable Reference of Terms from ICMI's Call Center Management Dictionary: the Essential Reference for Contact Center, Help Desk and Customer Care Professionals

Table of Contents

Supplemental Materials

Rewards Program