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Don Schultz is one of today's most knowledgeable and respected leaders in the field of marketing and communication. A professor emeritus-in-service of integrated marketing communications at Northwestern University, Schultz is also president of the consulting firm Agora, Inc., and an external director of Simon Richards, Melbourne and Brand Finance, London. He has authored a number of influential books including Communicating Globally, Raising the Corporate Umbrella, Measuring Brand Communication ROI, and other titles.
Heidi Schultz is executive vice president of Agora, Inc., and a lecturer at Northwestern University. She has an extensive background in media management, direct marketing, media research, and strategic planning and is the former publisher of Chicago, the nation's largest monthly city magazine.
Preface | |
Acknowledgments | |
What is Value-Based IMC? | |
IMC: From Communication Tactic to Profit-Building Strategy | p. 3 |
What We Know About IMC | p. 19 |
Guiding Principles of Value-Based IMC | p. 43 |
Step 1: Identifying Customers and Prospects | |
How to Define Customers and Prospects According to Behavior | p. 77 |
Step 2: Estimating the Value of Customers and Prospects | |
How to Determine Financial Values of Customers and Customer Groups | p. 101 |
The Partnership of Integration and Reciprocity | p. 125 |
Step 3: Planning Messages and Incentives | |
Planning Marcom Delivery | p. 145 |
Planning Marcom Content | p. 171 |
Step 4: Estimating Return on Customer Investment | |
Basics of IMC Measurement | p. 197 |
Estimating Short-Term Return on Customer Investment | p. 215 |
Estimating Long-Term Return on Customer Investment | p. 259 |
Step 5: Postprogram Analysis and Future Planning | |
Postprogram Analysis | p. 281 |
Building Share Value into the Future | |
Relating IMC Programs to Brand Equity and Shareholder Value | p. 299 |
Methods of Measuring Brand Equity | p. 321 |
Organizing for Integration | p. 349 |
Future Directions for IMC | p. 371 |
Notes | p. 385 |
Literary Credits | p. 393 |
Index | p. 395 |
Table of Contents provided by Blackwell. All Rights Reserved. |
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