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9780750636599

Imolp Understanding Business Process Management

by ;
  • ISBN13:

    9780750636599

  • ISBN10:

    0750636599

  • Format: Paperback
  • Copyright: 1997-01-01
  • Publisher: Pergamon Open Learning
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Summary

Objectives - by the end of this workbook you should be able to: Understand the importance of business processes and their relationship with quality assurance Establish systems to monitor quality Apply techniques to improve business processes. *Managing processes effectively for efficient resource management *Business processes and fishbone diagrams *Monitoring improvement in product or service quality

Table of Contents

Business processes: fishbone diagrams and what processes mean for cost, quality and delivery
How effective management of processes leads to efficient management of resources
How to set up systems for monitoring and improvement of product service quality (and types of system).

Supplemental Materials

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