Implementing Collaboration Technologies in Industry

by Munkvold, Bjorn Erik

• ISBN13: 9781852334185
• ISBN10: 1852334185
• Format: Paperback
• Copyright: 2003-01-01
• Publisher: Springer Nature

Summary

Collaboration technologies play a vital role in modern business by providing the infrastructure for key strategies such as collaborative commerce, knowledge management, process improvement, virtual teamwork and e-learning. This book provides a wide-ranging overview of current experiences from industry on the organisational implementation and use of these technologies. It focuses on strategies for overcoming obstacles in the implementation process, and measures that can be taken to enable effective use. Among the key features are: - Overview of the current state of the area of collaboration technologies; - A review of empirical research and a taxonomy of implementation factors; - Six case studies covering different collaboration technologies and organisational settings; - Practical solutions and guidelines for the implementation team.This book will be essential reading for project managers, implementation team members and IT managers. It will also be of interest to anyone researching or studying in relevant areas.

Table of Contents

Preface	ix
List of Contributors	xii
Part I Overview and Current Trends
Introduction	3	(4)
Bjørn Erik Munkvold
Background and Scope	3	(1)
Structure of the Book	4	(3)
Collaboration Technology: Overview and Current Trends	7	(22)
Bjørn Erik Munkvold
Introduction	7	(1)
Brief Historical Background	7	(1)
Classifying Technologies and Applications	8	(17)
Current Trends	25	(4)
Implementation of Collaboration Technologies: A Review of the Literature	29	(34)
Bjørn Erik Munkvold
Introduction	29	(1)
Some Definitions Related to Implementation	30	(2)
Challenges in Development and Implementation of Collaboration Technologies	32	(2)
Empirical Findings from Previous Field Studies	34	(26)
Overall Summary and Conclusions	60	(3)
A Taxonomy of Implementation Factors for Collaboration Technologies	63	(18)
Bjørn Erik Munkvold
Introduction	63	(1)
Introducing the Taxonomy	64	(1)
Organisational Context	65	(2)
Implementation Project	67	(2)
Technology-related Factors	69	(6)
Implementation Process	75	(1)
Summary	76	(5)
Part II Lessons from Industry
Implementing a Portfolio of Collaboration Technologies in Statoil	81	(28)
Bjørn Erik Munkvold
Bjørn Tvedte
Introduction	81	(1)
Presentation of Statoil	81	(2)
Implementation Trajectories for Collaboration Technologies in Statoil	83	(12)
Discussion of Experiences	95	(4)
Current Initiatives	99	(3)
Towards an Integrated Collaborative Solution	102	(2)
Further Challenges	104	(2)
Lessons Learned from the Statoil Case	106	(3)
Implementation and Use of Collaboration Technologies in a Multinational Engineering Group: The Case of Kvaerner	109	(20)
Bjørn Erik Munkvold
Introduction	109	(1)
The Kvaerner Group	109	(1)
Establishing a Global Collaborative Infrastructure: The KINET Project	110	(7)
Kvaerner's Use of Collaboration Technologies	117	(6)
Future Challenges	123	(2)
Lessons Learned from the Kvaerner Case	125	(4)
Implementation of Data Conferencing in The Boeing Company	129	(30)
Steven E. Poltrock
Gloria Mark
Overview	129	(1)
Data Conferencing	130	(1)
The Investigation Phase	131	(6)
Technology Transition	137	(6)
Organisational Issues	143	(4)
Benefits and Shortcomings of Data Conferencing	147	(9)
Conclusion	156	(3)
Discretionary Adoption of Group Support Software: Lessons from Calendar Applications	159	(22)
Leysia Palen
Jonathan Grudin
Introduction	159	(4)
Early Computer-Supported Calendaring	163	(3)
Computer-Supported Calendaring in the Mid 1990s	166	(5)
Factors Contributing to Successful Adoption	171	(7)
Conclusion	178	(3)
Supporting the Assimilation of Sector-Specific Collaborative Solutions: Ten Commandments	181	(30)
Bente Evjemo
Sigmund Akselsen
Jan Grav
Introduction	181	(3)
Overview of Projects	184	(4)
Ten Commandments for the Assimilation of Collaborative Solutions	188	(16)
Reflections	204	(5)
Summary	209	(2)
Implementation and Use of Collaboration Technology in e-Learning: The Case of a Joint University-Corporate MBA	211	(38)
Robert P. Bostrom
Chris Kadlec
Dominic Thomas
Introduction	211	(1)
Background	212	(1)
e-Learning and Collaboration Technologies	213	(3)
Terry-PwC Consulting MBA programme	216	(8)
Implementation Process	224	(5)
Collaboration Technology Used in the Programme	229	(10)
Key Implementation Guidelines	239	(5)
Conclusion	244	(5)
Part III Conclusions and Implications
Integrating the Lessons Learned	249	(26)
Bjørn Erik Munkvold
Introduction	249	(1)
Organisational Context	249	(9)
Implementation Project	258	(7)
Technology-related Issues	265	(5)
Implementation Process	270	(3)
Summary and Conclusion	273	(2)
Implications for Practice and Research	275	(10)
Bjørn Erik Munkvold
Introduction	275	(1)
Use a Planned Approach - but Prepare for Improvisation	275	(1)
Get to Know the Setting	276	(1)
Adapt the Marketing of the Project to the Stakeholder Groups	277	(1)
Use Pilot Groups	278	(1)
Build a Supportive Infrastructure	278	(1)
Invest in Training -- Including Collaborative Skills	279	(1)
Develop Guidelines and Routines for Use	280	(1)
Managers -- Engage and Stimulate!	281	(1)
Establish a Formal Organisation for Maintenance and Further Development	281	(1)
Concluding Remarks	282	(1)
Implications for Research	282	(3)
Appendix A: Collaboration Technology Forums and Resources	285	(2)
Appendix B: Product Examples	287	(2)
Appendix C: A Taxonomy of Implementation Factors for Collaboration Technologies	289	(6)
References	295	(6)
Index	301