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| Preface | p. xvii |
| Acknowledgments | p. xxi |
| About the Author | p. xxiii |
| Overview of Configuration Management | p. 1 |
| Planning for Configuration Management | p. 17 |
| Gathering and Analyzing Requirements | p. 19 |
| Determining Scope, Span, and Granularity | p. 37 |
| Customizing the Configuration Management Process | p. 55 |
| Planning for Data Population | p. 67 |
| Putting Together a Useful Project Plan | p. 85 |
| Implementing Configuration Management | p. 97 |
| Choosing the Right Tools | p. 99 |
| Implementing the Process | p. 117 |
| Populating the Configuration Management Database | p. 127 |
| Choosing and Running a Pilot Program | p. 137 |
| Communication and Enterprise Roll Out | p. 149 |
| Running an Effective Configuration Management System | p. 161 |
| Building a Configuration Management Team | p. 163 |
| The Many Uses for Configuration Information | p. 179 |
| Measuring and Improving CMDB Accuracy | p. 193 |
| Improving the Business Value of Configuration Management | p. 207 |
| Index | p. 217 |
| Table of Contents provided by Publisher. All Rights Reserved. |
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