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Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
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Gerald J. Langley is a statistician, author, and consultant, and co-founder of?Associates in Process Improvement (API),?a consulting firm that specializes in the improvement of quality and productivity.
Ronald D. Moen is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.
Kevin M. Nolan is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.
Dr. Thomas W. Nolan is a statistician, author, and consultant, and?co-founder of API.
Clifford L. Norman is a consultant with API whose work has emphasized the psychology of change.
Lloyd P. Provost is a statistician who advises to organizations as an API associate.
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.