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xi | ||||
Acknowledgments | xv | ||||
Preface | xvii | ||||
What Is SPC? | xviii | ||||
Why Write Another Book on SPC for Healthcare? | xviii | ||||
The Organization of This Book | xx | ||||
Introduction | xxiii | ||||
Why Do Some Healthcare Professionals Find Measuring Quality a Difficult Task? | xxiii | ||||
Who Wants to See Healthcare Quality Measured? | xxiv | ||||
Purchasers of Care | xxiv | ||||
Accreditation Agencies | xxv | ||||
Governing Bodies | xxvi | ||||
General Public | xxvi | ||||
Providers | xxvii | ||||
Why Are Different Approaches to Measurement Needed? | xxviii | ||||
Part I Using Data for Improvement: Basic SPC Theory and Methods | |||||
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Part II: Advanced SPC Theory and Methods | |||||
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Part III: Special Applications of SPC Theory and Methods | |||||
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Appendix SPC Software and the Formulas for Calculating Control Limits | 185 | (2) | |||
References | 187 | (3) | |||
About the Authors | 190 | (1) | |||
Index | 191 |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.