Improving Library and Information Services Through Self-Assessment: A Guide for Senior Managers and Staff Developers

by Kinnell, Margaret; Usherwood, Bob; Jones, Kathryn

• ISBN13: 9781856043366
• ISBN10: 1856043363
• Format: Hardcover
• Copyright: 1999-06-01
• Publisher: Neal Schuman Pub

Summary

In the UK, Best Value and other initiatives are requiring public sector organizations to examine the quality and relevance of their services. Many are using the European Foundation for Quality Management (EFQM) Business Excellence Model for this purpose. Library managers and trainers will need to implement such programmes in order to thrive in the new climate. This new self-assessment tool offers the means to do just that.
This publication takes account of the context in which library services operate and reflects the particular requirements of the sector. It is essential reading for information practitioners and administrators in the public and academic library sectors and beyond, and has relevance internationally as well as in the UK. It is also an invaluable textbook for students of librarianship and information studies.

Author Biography

Margaret Kinnell is Dean of Faculty of Science, Loughborough University.

Table of Contents

Introducing self-assessment	p. 1
Quality in context	p. 17
The push to self-assessment	p. 39
Self-assessment criteria for library and information services	p. 61
Undertaking self-assessment	p. 99
Self-assessment and the planning process	p. 129
Self-assessment in library and information services	p. 157
Bibliography	p. 165
Index	p. 177
Table of Contents provided by Blackwell. All Rights Reserved.