Improving Performance : How to Manage the White Space in the Organization Chart

by Rummler, Geary A.; Brache, Alan P.

• ISBN13: 9780787900908
• ISBN10: 0787900907
• Edition: 2nd
• Format: Hardcover
• Copyright: 1995-05-26
• Publisher: Jossey-Bass

Summary

Streamline the processes vital to optimum performance. With over 100,000 copies sold worldwide, Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Rummler and Brache reflect on the key needs of organizations faced with today's challenge of managing change. With multiple charts, checklists, hands-on tools and case studies, the authors show how they implemented their Performance Improvement methodology in over 250 successful projects with clients such as Hewlett-Packard, 3M, Shell Oil, and Citibank.

Table of Contents

List of Figures and Tables	xi
Preface	xv
The Authors	xxiii
Introduction: The Challenges Facing American Business	1	(2)
Part One: A Framework for Improving Performance	3	(26)
Viewing Organizations as Systems	5	(10)
Three Levels of Performance: Organization, Process, and Job/Performer	15	(14)
Part Two: Exploring the Three Levels of Performance	29	(48)
The Organization Level of Performance	31	(13)
The Process Level of Performance	44	(20)
The Job/Performer Level of Performance	64	(13)
Part Three: Applying the Three Levels of Performance	77	(140)
Linking Performance to Strategy	79	(10)
Moving from Annual Programs to Sustained Performance Improvement	89	(11)
Diagnosing and Improving Performance: A Case Study	100	(15)
Redesigning Processes	115	(11)
Overcoming the Seven Deadly Sins of Process Improvement	126	(8)
Measuring Performance and Designing a Performance Management System	134	(30)
Managing Processes and Organizations as Systems	164	(15)
Designing an Organization Structure That Works	179	(19)
Creating a Performance-Based Human Resource Development Function	198	(14)
Developing an Action Plan for Performance Improvement	212	(5)
References	217	(2)
Bibliography	219	(4)
Index	223