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9780521719803

Incivility: The Rude Stranger in Everyday Life

by
  • ISBN13:

    9780521719803

  • ISBN10:

    0521719801

  • Format: Paperback
  • Copyright: 2010-10-11
  • Publisher: Cambridge University Press

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Summary

Has anyone ever pushed in front of you in a queue? Stolen your parking space? Talked on their mobile phone during a film at the cinema? In our everyday lives we all encounter rude and inconsiderate people. This unique book provides the first ever systematic investigation of typical encounters with rudeness. Through a meticulous analysis of over 500 events it maps out what people experience as rude, where and when this happens, and what takes place in the exchange between the participants. The inquiry further charts the emotional and social consequences of rudeness and victimization, with the results challenging the widespread assumption that bad behaviour is toxic to community life. In conclusion the study draws upon its findings and surveys a range of strategies for reducing the level of incivility in everyday life, identifying some simple and innovative solutions. Incivility will appeal to criminologists, sociologists and scholars of urban studies.

Author Biography

Philip Smith is Professor in the Department of Sociology, and Co-Director of the Yale Center for Cultural Sociology at Yale University. Timothy L. Phillips is Senior Lecturer in the Department of Sociology at the University of Tasmania. Ryan D. King is Associate Professor in the Department of Sociology at the University at Albany, Suny.

Table of Contents

List of figures and tablesp. viii
Preface and acknowledgementsp. xi
Redirecting incivility researchp. 1
The fundamentals of the incivil encounterp. 23
Everyday incivility and the everyday roundp. 41
Emotions and sequencesp. 66
Gender, age and class: divergent experiences?p. 83
After the event: coping, avoiding and changingp. 105
General attitudes towards the stranger: exploring fear and trustp. 129
How to confront incivilityp. 160
Twenty questions and answersp. 193
Referencesp. 202
Indexp. 214
Table of Contents provided by Ingram. All Rights Reserved.

Supplemental Materials

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The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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