Information and Communication Technologies in Action: Linking Theories and Narratives of Practice

by Browning; Larry Davis

• ISBN13: 9780415965477
• ISBN10: 0415965470
• Edition: 1st
• Format: Paperback
• Copyright: 2008-01-18
• Publisher: Routledge

Summary

This book combines 20 stories from a variety of organizations with a selection of nine theories, both mainstream and emerging. The stories introduce readers to individuals talking about how they communicate today via information and communication technologies (ICTs) in business or organizational contexts. The theories, presented in accessible language, illuminate the implicit patterns in these stories. This book demonstrates how and why these technologies are used under myriad circumstances.

Table of Contents

Preface
Introduction	p. xiii
Stories as Sources of Information	p. xvi
The Narrative Approach	p. xvi
Concepts in the book Practical Questions	p. xviii
Stories/Concepts Story	p. xx
Summaries	p. xxii
Media Choice and ICT Use	p. 27
Determinism or Social Construction?	p. 27
Technological Determinism: Richness and Conscious Choice	p. 28
Figure 1-1: Visual Representation of Media Richness Theory	p. 28
The Social Construction of ICTs	p. 30
Figure 1-2: Social Influence Model	p. 30
Figure 1-3: Dual Capacity Model	p. 31
Comparing Deterministic and Social Constructionist Perspectives	p. 33
Pulling Theory Together to Guide an Understanding of Narratives of ICT Use	p. 34
The Role of Credibility and Trust in ICT Studies: Understanding the Source, Message, Media, and Audience	p. 37
Source Credibility	p. 37
Message Credibility	p. 40
Media Credibility	p. 41
Audience Considerations	p. 42
Fluid Model Depicting Credibility Considerations	p. 42
Relating Theory to Practice	p. 43
Figure 2-1: Factors Affecting Overall Perceptions of Credibility	p. 43
Rogers' Diffusion of Innovations	p. 47
Figure 3-1: Rate of Adoption	p. 48
Opinion Leadership and Peer Leadership	p. 49
Examining ICTs as an Innovation in Norway and the U.S.	p. 50
The Relativity and Uncertainty of Innovations
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