Information Systems Strategic Management: An Integrated Approach

by Clarke; Steve

• ISBN13: 9780415381871
• ISBN10: 0415381878
• Edition: 1st
• Format: Nonspecific Binding
• Copyright: 2006-11-30
• Publisher: Routledge

Summary

This fully revised and updated second edition of Information Systems Strategic Managementcontinues to provide an accessible yet critical analysis of the strategic aspects of information systems. The second edition again covers the relevant practical and theoretical material of information systems, supported by extensive case studies, student activities, and problem scenarios. The ISS issues will be fully integrated into current thinking about corporate strategy, addressing the fact that a range of emerging strategic issues are often ill addressed in IS strategy books, which also fail to differentiate between IT, the application of technology, and IS, the participative, human-centred approaches to information and knowledge management. Specific changes include Expansion and internationalisation of case studies Broader focus beyond social and critical theory New chapters on strategy and e-business, strategic management as a technical or social process, strategic implications of information security, applications portfolio, and technology management. The focus on strategic issues and the integration of IT and IS issues ensures this text is ideal for MBA students studying MIS, as well as being suitable for MSC students in IS/IT.

Author Biography

Steve Clarke is Professor of Information Systems and Director of Research at the University of Hull Business School, UK

Table of Contents

List of figures	xii
List of tables	xiv
Preface	xv
Acknowledgements	xix
List of abbreviations	xx
Part One Strategic management and information systems	1	(60)
Chapter summary	2	(1)
Information systems strategic management: an integrated approach	3	(17)
Introduction	3	(2)
Why do information systems matter?	5	(1)
Information systems as a domain	5	(1)
From technology-based to human-centred approaches	6	(6)
Combining technology-based and human-centred approaches: mixed methods	12	(3)
Information systems as social systems	15	(1)
Conclusions	16	(1)
Summary	16	(1)
Review questions	17	(1)
Discussion questions	17	(1)
Case exercise	17	(1)
Further reading	18	(1)
References	19	(1)
Lessons from corporate strategy	20	(16)
Introduction	20	(1)
Corporate strategy: plans or patterns?	21	(1)
Strategy: the planning view	22	(3)
Strategy as patterns of activity	25	(2)
An integrated view of strategy	27	(2)
Strategic issues in different contexts	29	(2)
Conclusions	31	(2)
Summary	33	(1)
Review questions	33	(1)
Discussion questions	33	(1)
Case exercise	34	(1)
Further reading	34	(1)
References	35	(1)
Building the foundations for information systems strategy	36	(25)
Introduction	36	(1)
Social theory: the paradigm problem	37	(5)
Social systems theory, information systems and strategy	42	(1)
Information systems as hard or soft systems	43	(6)
Critical social theory	49	(1)
Critical systems thinking	50	(5)
Conclusions	55	(1)
Summary	56	(1)
Review questions	56	(1)
Discussion questions	56	(1)
Case exercise	57	(1)
Further reading	57	(1)
References	58	(3)
Part Two Key issues in the strategic management of information systems	61	(98)
Chapter summary	62	(1)
Information systems strategy and system failure	63	(16)
Introduction	63	(1)
Toward a classification of information systems failure	64	(5)
User involvement and information systems success	69	(3)
Action research: involving users in the strategic and operational process	72	(2)
Conclusions	74	(1)
Summary	75	(1)
Review questions	75	(1)
Discussion questions	75	(1)
Case exercise	76	(1)
Further reading	76	(1)
References	77	(2)
Information systems applications and portfolio management	79	(19)
Introduction	79	(1)
The alignment problem	80	(3)
The process of strategic alignment in practice	83	(1)
Determining the current status of information systems and corporate planning in the organization: the IS map	84	(3)
Strategic action	87	(7)
Conclusions	94	(1)
Summary	95	(1)
Review questions	95	(1)
Discussion questions	96	(1)
Case exercise	96	(1)
Further reading	97	(1)
References	97	(1)
Competitive advantage from information systems	98	(16)
Introduction	98	(1)
Porter's three generic strategies	99	(1)
Competitive advantage from information technology, information systems or information?	100	(5)
The sustainability of competitive advantage from information	105	(1)
Planning for competitive advantage from information	106	(1)
Frameworks for the analysis of competitive advantage	106	(3)
Information as a strategic resource	109	(1)
Conclusions	110	(1)
Summary	110	(1)
Review questions	111	(1)
Discussion questions	111	(1)
Case exercise	112	(1)
Further reading	112	(1)
References	113	(1)
Structure, culture and change management in information systems	114	(18)
Introduction	114	(1)
Organizational structure and culture	114	(2)
Organizational structure	116	(1)
Organizational culture	117	(2)
Managing strategic change	119	(3)
Strategic change and information systems	122	(2)
Towards a framework for information systems change management	124	(4)
Conclusions	128	(1)
Summary	128	(1)
Review questions	128	(1)
Discussion questions	129	(1)
Case exercise	129	(1)
Further reading	130	(1)
References	131	(1)
IS strategy and the internet	132	(12)
Introduction	132	(1)
The internet as a social system	133	(1)
Scoping web management: the critical assessment of system boundaries	134	(3)
Mixing methods	137	(1)
Discussion: future trends	138	(2)
Conclusions	140	(2)
Summary	142	(1)
Review questions	142	(1)
Discussion questions	142	(1)
Further reading	142	(1)
References	143	(1)
Strategic implications of information security	144	(15)
Introduction	144	(1)
Information security as a domain	144	(2)
From an operational to a strategic approach to information security	146	(2)
An evaluative model for information security	148	(5)
Implementation of an information security strategy	153	(1)
Conclusions	153	(2)
Summary	155	(1)
Review questions	156	(1)
Discussion questions	156	(1)
Case exercises	156	(1)
Further Reading	157	(1)
References	157	(2)
Part Three Information systems strategic management: lessons for the future	159	(29)
Chapter summary	160	(1)
Planning and formulating information systems strategy	161	(11)
Introduction	161	(1)
Information systems as a domain	162	(1)
Corporate strategy: plans or patterns	163	(2)
Strategic alignment	165	(1)
Competitive advantage	166	(1)
A reconceptualization: information systems strategic management	167	(2)
Conclusions	169	(1)
Summary	170	(1)
Review questions	170	(1)
Discussion questions	170	(1)
Case exercise	170	(1)
Further reading	171	(1)
References	171	(1)
The future of information systems strategic management: a technical or social process?	172	(16)
Introduction	172	(1)
Information systems as social systems	173	(2)
Social systems	175	(2)
Critical systems	177	(3)
A critical approach to information systems: beyond Habermas	180	(2)
ISSM as critical systems practice	182	(2)
Conclusions	184	(1)
Summary	184	(1)
Review questions	185	(1)
Discussion questions	185	(1)
Case exercise	185	(1)
Further reading	186	(1)
References	187	(1)
Glossary	188	(3)
Index	191