PREFACE xiii
ACKNOWLEDGMENTS xviii
PART 1 Reshaping Enterprises and Consumers in the On-Demand Economy
1. Disruptive IT Impacts Companies, Competition, and Careers 1
2. Information Systems, IT Architecture, Data Governance, and Cloud Computing 25
3. Data Management, Data Analytics, and Business Intelligence 65
4. Networks, Collaborative Technology, and the Internet of Things 101
5. Cybersecurity and Risk Management Technology 127
PART 2 Winning, Engaging, and Retaining Consumers for Growth
6. Search, Semantic, and Recommendation Technology 165
7. Web 2.0 and Social Technology 199
8. Retail, E-commerce, and Mobile Commerce Technology 240
PART 3 Optimizing Performance, Processes, and Productivity
9. Functional Business Systems 269
10. Enterprise Systems 300
11. Data Visualization and Geographic Information Systems 331
PART 4 Managing Business Relationships, Projects, and Ethical Responsibilities
12. IT Strategy, Sourcing, and Strategic Technology Trends 354
13. Systems Development and Project Management 385
14. IT Ethics, Privacy, and Sustainability 417
GLOSSARY 443
ORGANIZATION INDEX 448
NAME INDEX 450
SUBJECT INDEX 451