Information Technology for Management, 12 Edition provides students with a comprehensive understanding of the latest technological developments in IT and the critical drivers of business performance, growth, and sustainability. Integrating feedback from IT managers and practitioners from top-level organizations worldwide, the newest edition of this well-regarded textbook features thoroughly revised content throughout to present students with a realistic, up-to-date view of IT management in the current business environment.

The text offers a flexible, student-friendly presentation of the material through a pedagogy that is designed to help students with different learning styles easily comprehend and retain information. This blended learning approach combines visual, textual, and interactive content—featuring numerous real-world case studies of how businesses use IT to increase efficiency and productivity, strengthen collaboration and communication, and maximize their competitive advantage. Students learn how IT is leveraged to reshape enterprises, engage and retain customers, optimize systems and processes, manage business relationships and projects, and more.

Preface xiii

Acknowledgments xviii

Part 1 Emphasizing Local and Global Sustainability in the on-Demand and Sharing economies

1 Digital Transformation Disrupts Companies, Competition, and Careers Locally and Globally 1

Case 1.1 Opening Case: Uber and Airbnb Innovative Digital Business Models Facilitate Global Expansion and Operational Resilience During the COVID-19 Pandemic 2

Introduction 4

1.1 Doing Business in the On-Demand and Sharing Economies 5

Disruptive Digital Business Models 7

IT’s Role in the On-Demand and Sharing Economies 8

IT—Business Objectives 8

1.2 Business Process Improvement and Competition 10

What Is a Business Process? 11

Improving Business Processes 12

Don’t Automate, Obliterate! 12

Competition 13

1.3 IT Innovation and Disruption 15

Social–Mobile–Analytics–Cloud (SMAC) Model 15

Technology Mega Trends 16

COVID-19 Accelerates Digital Transformation 18

Lessons Learned 19

1.4 IT and You 20

On-Demand ‘Gig’ Workers 21

IT Adds Value to Your Performance and Career 22

Managing and Interpreting Big Data Are High Demand Skills 23

Becoming an Informed IT User 26

Case 1.2 Business Case: The IoT Comes to Sports 29

Case 1.3 Video Case: Creating a Digital Vision to Transform a Company and Improve the Customer Experience 30

2 Information Systems, IT Infrastructure, and the Cloud 31

Case 2.1 Opening Case: The Amazing Story of Tommy Flowers—Creator of the First Programmable Computer 32

Introduction 33

2.1 IS Concepts and Classification 34

IT Adds Value 34

Six Components of an IS 35

Data, Information, Knowledge, and Wisdom 36

Types of Information Systems 37

Transaction Processing System 38

Management Information System 40

Decision Support Systems 40

Executive Information System 41

ISs Exist within Corporate Culture 43

2.2 IT Infrastructure, IT Architecture, and Enterprise Architecture 43

Adding Value with an EA 44

Measuring EA Success 45

EA and Sustainability 46

Developing an EA 47

EA Must Be Dynamic and Evolving 48

2.3 Data Centers and Cloud Computing 48

Data Centers 49

Data Virtualization 50

Cloud Computing 53

Cloud Infrastructure 53

Moving Workloads from the Enterprise to the Cloud 53

Cloud Services 54

Anything-as-a-Service (XaaS) Models 54

Selecting a Cloud Vendor 57

2.4 Virtualization and Virtual Machines 59

Case 2.2 Business Case: Grupo AGORA Upgrades IT to Quench the Thirst of Millions Throughout Spain 64

3 Data Management, Data Warehouses, and Data Governance 66

Case 3.1 Opening Case: ThyssenKrupp Elevator Saves $1.5 Million and 900 Trees by Digitizing Documents 67

Introduction 68

3.1 Data Management 69

Database Technologies 69

Databases 70

Centralized Databases 71

Distributed Databases 72

Database Management System (DBMS) 73

Elements of a DBMS 73

Benefits of a DBMS 79

DBMS Vendor Rankings 80

3.2 Data Warehouses and Data Marts 81

Moving Data from a Database to a Data Warehouse or a Data Mart 81

Building and Using a Data Warehouse 82

Real-Time Support from an Active Data Warehouse 83

Data Lakes 85

3.3 Data Governance and Master Data Management (MDM) 85

Data Governance 85

Master Data and Master Data Management (MDM) 87

Benefits of Data Governance and Master Data Management 89

Information Management 90

Data Life Cycle and Data Principles 90

Harnessing Scattered Data 91

Breaking Down Data Silos 91

Culture Must Change 92

Garbage In, Garbage Out 93

The Cost of Dirty Data 94

3.5 Electronic Document, Record, and Content Management 96

Electronic Document Management 97

Electronic Document Management Systems 97

Electronic Records Management 97

Legal Duty to Retain Business Records 98

Electronic Records Management Systems 99

Enterprise Content Management 100

Enterprise Content Management Systems 100

Choosing an EDMS, ERMS, or ECMS 100

Case 3.2 Business Case: Dirty Data Jeopardize University Fundraising Efforts 104

4 Networks, the Internet of Things (IoT), and Edge Computing 107

Case 4.1 Opening Case: Cedar Park, Texas Improves Customer Communications to Empower Them to Conserve Water through Its New Smart Water Network 108

Introduction 109

4.1 Network Fundamentals 109

Business Functions Supported by Computer Networks 110

Types of Networks 111

Local Area Network (LAN) 111

Wide Area Network (WAN) 112

Intranets, Extranets, and Virtual Private Networks 113

Transmission Media and Speed 114

Network Components 115

Circuit Switching vs. Packet Switching 115

Network Applications 116

4.2 Wireless Networks and Standards 117

Differences Between 4G and 5G Networks 118

Advantages and Disadvantages of 5G 118

There Is a Growing Need for 5G 118

Wireless Network Standards 119

Wireless Connectivity 120

Wireless Networks Use Different Transmission Media 122

Wireless Network Technologies 123

4.3 Mobile Computing and the Internet of Things (IoT) 127

Mobile Network Drivers 127

More Smartphone Use 128

More High-Capacity Networks 128

Faster Broadband Speeds 128

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Information Technology for Management: DrivingDigital Transformation to Enhance Local and GlobalPerformance, Growth and Sustainability 12th Edition

Summary

Table of Contents

Supplemental Materials

Rewards Program