Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century : Ifip Tc8 Wg8.2 International Working Conference August 10-13, 2008, Toronto, Ontario, Canada

by Barrett, Michael; Davidson, Elizabeth W.; Middleton, C.; Degross, Janice I.

• ISBN13: 9780387097671
• ISBN10: 0387097678
• Format: Hardcover
• Copyright: 2008-08-01
• Publisher: Springer Verlag

Summary

This book constitutes the refereed proceedings of the IFIP TC 8 WG 8.2 International Working Conference held in Canada on August 10-13, 2008.The IFIP series publishes state-of-the-art results in the sciences and technologies of information and communication. The scope of the series includes: foundations of computer science; software theory and practice; education; computer applications in technology; communication systems; systems modeling and optimization; information systems; computers and society; computer systems technology; security and protection in information processing systems; artificial intelligence; and human-computer interaction. Proceedings and post-proceedings of refereed international conferences in computer science and interdisciplinary fields are featured. These results often precede journal publication and represent the most current research. The principal aim of the IFIP series is to encourage education and the dissemination and exchange of information about all aspects of computing.

Table of Contents

Preface	p. ix
Exploring the Diversity of Service Worlds in the Service Economy	p. 1
Conceptualizing and Theorizing about IT-Enabled Services
ICTs and Global Working in a Non-Flat World	p. 13
Exploring the Influence of Socio-Emotional Factors on Knowledge Management Practices: A Case Study	p. 27
Compliance-as-a-Service in Information Technology Manufacturing Organizations: An Exploratory Case Study	p. 43
Service System Innovation	p. 61
Rhizomatic Informatics: The Case of Ivy University	p. 81
The Influence of Subgroup Dynamics on Knowledge Coordination in Distributed Software Development Teams: A Transactive Memory System and Group Faultline Perspective	p. 103
The Service Behind the Service: Sensegiving in the Service Economy	p. 117
IT-Enabled Services in Industry Settings
Possibilities and Challenges of Transition to Ambulant Health Service Delivery with ICT Support in Psychiatry	p. 129
Transforming Work Practices in a Complex Environment	p. 143
Virtuality and Non-Virtuality in Remote Stock Trading	p. 159
Bazaar by Design; Managing Interfirm Exchanges in an Open Source Service Network	p. 173
Emerging Technologies in the Service Sector: An Early Exploration of Item-Level RFID on the Fashion Sales Floor	p. 189
The Computerization of Service: Evidence of Information and Communication Technologies in Real Estate	p. 199
IT-Enabled Change in Public Services
E-Government and Changes in the Public Sector: The Case of Greece	p. 213
Bandwithing Together: Municipalities as Service Providers in a Policy Environment	p. 229
Analyzing Public Open Source Policy: The Case Study of Venezuela	p. 249
Co-Orienting the Object: An Activity-Theoretical Analysis of the UK's National Program for Information Technology	p. 259
A Multivocal and Multilevel Institutionalist Perspective to Analyze Information Technology-Enabled Change in the Public Service in Africa	p. 271
Outsourcing and Globalization of IT Services
Legitimacy Management and Trust in Offshoring Information Technology Services	p. 283
Information Technology Outsourcing in the Service Economy: Client Maturity and Knowledge/Power Asymmetries	p. 301
How Information Systems Providers Develop and Manage Expertise and Leverage Their Client Relationships for Competitive Advantage	p. 311
Mind the Gap! Understanding Knowledge in Global Software Teams	p. 321
Complicating Utopian and Dystopian Views of Automation: An Investigation of the Work and Knowledge Involved in the Call Center Offshoring Industry in India	p. 331
Panels
Turning Products into Services and Services into Products: Contradictory Implications of Information Technology in the Service Economy	p. 343
Information Systems and the Service Economy: A Multidimensional Perspective	p. 349
The Servicitization of Peer Production: Reflections on the Open Source Software Experience	p. 353
eHealth: Redefining Health Care in the Light of Technology	p. 357
Workshop Paper Contributions
The Information Services View	p. 365
An Epistemology of Organizational Emergence: The Tripartite Domains of Organizational Discourse and the Servitization of IBM	p. 367
Organizational Learning in Health Care: Situating Free and Open Source Software	p. 372
Understanding the Exchange Intention of an Individual Blogger	p. 375
Toward Understanding the Capability Cycle of Software Process Improvement: A Case Study of a Software Service Company	p. 379
A Case Study Approach to Examining Service Information Requirements	p. 383
Index of Contributors	p. 387
Table of Contents provided by Publisher. All Rights Reserved.