Innovations in E-Government The Thoughts of Governors and Mayors

by Blackstone, Erwin A.; Bognanno, Michael L.; Hakim, Simon; Barnes, Kay; Blackstone, Erwin; Bognanno, Michael; Bronconnier, Dave; Brown, Lee; Brown, Willie; Bush, Jeb, Jr.; Cable, Susan; Corker, Bob; Doll, Otto; Eichenthal, David; Forman, Mark; Foster, Mike

• ISBN13: 9780742549135
• ISBN10: 0742549135
• Format: Paperback
• Copyright: 2005-09-29
• Publisher: Rowman & Littlefield Publishers

Summary

In Innovations in E-Government, Simon Hakim, Erwin A. Blackstone, and Michael L. Bognanno make the case that E-government is expected to make middle management of lesser value and flatten the pyramid of management in government. Improved communications, measurability of output, and the greater accountability of workers will reduce the necessary level of worker supervision and reduce the need for middle management. In turn, decisions by top management become more transparent and their accountability will also rise. Thus, as a result of improved technology, government could become leaner. Workers will be more empowered, efficient, and accountable.

Table of Contents

Note to the Reader	ix
Part I: Introduction
1 Electronic Government: Review, Evaluation, and Anticipated Impact	3	(18)
Erwin A. Blackstone, Michael L. Bognanno, and Simon Hakim
Part II: Increasing the Efficiency of Internal Government Operations
2 Information Technology and Homeland Security: The Federal Perspective	21	(7)
Mark Forman, Administrator U.S. Office of E-Government and Information Technology
3 Using Technology to Strengthen Government Accountability and Achieve True Regulatory Reform	28	(7)
Bill Owens, Governor of Colorado, and Rick O'Donnell. Evecutive Director of the Department of Regulatory Agencies for Colorado
4 CitiStat and Operational Efficiency in City Government	35	(9)
Martin O'Malley, Mayor of Baltimore, Maryland
5 Efficiency, Effectiveness, and Accountability: Improving the Quality of Life through E-Government	44	(12)
Rudolph W. Giuliani, Former Mayor of New York, New York
6 Information Technology as a Tool for Government Reform	56	(5)
Steve Goldsmith, Mayor of Indianapolis, Indiana
7 A Strategic Plan Is Not Optional	61	(10)
Kay Barnes, Mayor of Kansas City, Missouri, and Gail Roper Chief Information Officer Kansas City, Missouri
8 Newark Brings Its Municipal Government Online	71	(8)
Sharpe James, Mayor of Newark, New Jersey
9 GIS in San Francisco	79	(9)
Willie Brown, Mayor of San Francisco, California
10 High-Tech Communications Trailer: Enhanced Public Safety	88	(7)
Neil Giuliano, Mayor of Tempe, Arizona
Part III: Facilitating Government-to-Business Interactions
11 The Commonwealth and eVA: Improving Government Efficiency	95	(14)
Mark Warner, Governor of Virginia
12 Making Government Work	109	(5)
Jeb Bush, Governor of Florida
13 The District's Business Resource Center: The Best in E-Customer Service	114	(17)
Anthony A. Williams. Mayor of Washington, D.C.
Part IV: Improving Service Delivery to the Public
14 Digital Democracy in Alaska	131	(11)
Tony Knowles, Governor of Alaska, and Fran Ulmer; Lieutenant Governor of Alaska
15 The Evolution of E-Government in Pennsylvania	142	(15)
Ed Rendell, Governor of Pennsylvania
16 Streamlining in Arkansas	157	(11)
Mike Huckahee, Governor of Arkansas
17 Providing Digital Government Services around the Clock through the Louisiana Services Directory	168	(7)
Mike Foster Governor of Louisiana, and Joan McGee, Louisiana Office of Electronic Services
18 Georgia on My Mind: Providing Services to the People	175	(13)
Sonny Perdue, Governor of Georgia
19 The Development of South Dakota's Service Direct Portal	188	(8)
M. Michael Rounds, Governor of South Dakota, and Otto Doll, Chief Information Officer of South Dakota
20 Delivering the Promise of E-Government	196	(19)
Vera Katz, Mayor of Portland, Oregon
21 City of Edmonton E-Business Program	215	(11)
Bill Smith, Mayor of Edmonton, Canada
22 Using Technology and Making E-Government Work	226	(8)
Patrick McCrory, Mayor of Charlotte, North Carolina
23 Technology as an Investment in Neighborhoods: Tampa's Neighborhood Information Page	234	(6)
Pam Iorio, Mayor of Tampa, Florida
24 E-Government Innovation in Honolulu	240	(9)
Jeremy Harris, Mayor of Honolulu, Hawaii
25 Using Technology to Reduce Cost and Improve Service	249	(10)
Lee Brown, Mayor of Houston, Texas
26 Leveraging City Assets in a Public–Private Partnership to Build a Fiber-Optic Infrastructure	259	(7)
Dave Bronconnier Mayor of Calgary, Canada
27 Applying Innovations in Midsized Cities: 311 and Chattanooga's Results	266	(10)
Bob Corker Mayor of Chattanooga, Tennessee, and David Eichenthal, Chief Financial Officer and Director of the Office of Performance Review
28 Transforming E-Government into E-Service	276	(11)
Loyd Neal, Mayor of Corpus Christi, Texas, and Susan Cable, Director of E-Government Services
Index	287	(4)
About the Contributors	291