Innovative Performance Support: Strategies and Practices for Learning in the Workflow

by Gottfredson, Con; Mosher, Bob

• ISBN13: 9780071703116
• ISBN10: 007170311X
• Edition: 1st
• Format: Paperback
• Copyright: 2010-12-30
• Publisher: McGraw Hill

Summary

The definitive guide to reducing overhead AND improving performance through workflow learning and other Performance Support breakthroughsDoing is learning!According to experts, 80% percent of learning in the workplace occurs on the job, rather than in formal training sessions-and this is despite a majority of organizations spending more than 4/5 of their training budgets on formal training.Innovative Performance Support: Tools and Strategies for Learning in the Workflowoffers a concise and comprehensive overview of Performance Support (PS) systems that permit workflow learning, from free, open-source apps to comprehensive software solutions.Benefits and features ofInnovative Performance Support: Performance Support (PS) is quickly becoming a the standard alternative to formal training in many fields IHelps to deliver all the business impact of PSwithout the need for extensive technical or instructional design knowledge Replaces or enhances existing training approachesBob Mosher, an award-winning training and IT guru breaks down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now, and shows how leading firms have deployed these resources and realized significant competitive advantages, including reduced costs, higher retention rates, and greater efficiency.Some of the topics covered inInnovative Performance Support: The Five Moments of Need: Where Performance Support Earns its Keep Learner Dispositions, Abilities, and Styles Embedding Performance Support in Software Supporting Performance During Remote Communications Guiding People through Collaborative Processes Integrating Performance Support Into Traditional and Virtual Classrooms Producing Performance Support Solutions from a Single Content Source The Organizational Politics of Performance Support

Author Biography

Author Information
Bob Mosher (Rochester, NY) is Global Chief of Learning Strategy and Evangelism at LearningGuide.

Dr. Conrad A. Gottfredson (Alpine, UT) consults numerous multi-national clients on the adoption of emerging technologies and methodologies for training and PS.

Table of Contents

Chapter 1: The Case for Performance Support; Chapter 2: Supporting Performance @ All Five Moments of Need; Chapter 3: Establishing Process as Your Learning and Support Backbone; Chapter 4: Beginning at the Moment of Apply and Designing from there; Chapter 5: Brokering Your Learning Assets; Chapter 6: Employing the Strength of Social Learning; Chapter 7: Managing Deliverables with Content Management Practices; Chapter 8: Implementing your Performance Support Strategy;