Inside the Communication Revolution Evolving Patterns of Social and Technical Interaction

by Mansell, Robin

• ISBN13: 9780198296560
• ISBN10: 0198296568
• Format: Paperback
• Copyright: 2002-04-18
• Publisher: Oxford University Press

Summary

What does it mean to live and work inside the information and communication technology revolution? The nature and significance of newly emerging patterns of social and technical interaction as digital technologies become more pervasive in the knowledge economy are the focus of this book. Theplaces and spaces where digital technologies are in use are examined to show why such use may or may not be associated with improvements in society. Studies of on- and off-line interactions between individuals and of collective attempts to govern and manage the new technologies show that thecommunication revolution is essentially about people, social organization, adaptation, and control, not just technologies. This book contains original empirical studies conducted within a programme of research in the Information, Networks and Knowledge (INK) research centre at SPRU, University of Sussex. The authors draw upon cognitive, economic, management, political, and sociological theories to provide insights intothe acceptance of and resistance to interactions made possible by the Internet; information and communication systems in the newspaper, insurance, and banking industries; electronic commerce services; and other applications such as geographic information systems.

Author Biography

Robin Mansell holds the Dixons Chair in New Media and the Internet within the Interdepartmental Programme on Media and Communication at the London School of Economics and Political Science. From 1988 to 2000, she was Professor of Information and Communication Technology Policy, Director of the Information, Networks & Knowledge (INK) Centre, and Director of Research, Science & Technology Policy Research (SPRU), all at the University of Sussex. Previous publications include Mobilizing the Information Society (with W. E. Steinmueller, OUP 2000), and Communication by Design (ed. with R. Silverstone, OUP 1996).

Table of Contents

List of Figures	vii
List of Tables	viii
List of Boxes	ix
Abbreviations and Acronyms	x
List of Contributors	xiv
Preface	xvi
Introduction	1	(20)
Robin Mansell
Part One. Mediating Social and Technical Relationships
Virtual Communities and the New Economy	21	(34)
W. Edward Steinmueller
Cyberspace and Social Distinctions: Two Metaphors and a Theory	55	(30)
David C. Neice
Knowledge Management Meets the Virtual Organization in the Newspaper Industry	85	(25)
Jennifer J. Gristock
Mind the Gap: Digital Certificates, Trust, and the Electronic Marketplace	110	(18)
Ingrid Schenk
The Colleague in the Machine: Electronic Commerce in the London Insurance Market	128	(16)
Gordon Race
Repersonalizing Data in the Banking Industry	144	(21)
Andreas Crede
Part Two. Building Capabilities for Knowledge Exchange
Co-Design in Action: Knowledge Sharing, Mediation, and Learning	165	(21)
Jane E. Millar
The Distribution of Spatial Data: Sharing and Mediated Cooperation	186	(20)
Uta Wehn de Montalvo
Master of my Domain: The Politics of Internet Governance	206	(19)
Daniel Pare
Missing Concepts in the `Missing Links' for Brazilian Telecommunications	225	(26)
Ana Arroio
Conclusion: Social Relations, Mediating Power, and Technologies	251	(20)
Robin Mansell
References	271	(28)
Author Index	299	(6)
Subject Index	305