Insights to Performance Excellence in Education 2000: An Inside Look at the 2000 Baldrige Award Criteria for Education

by Blazey, Mark L.; Davison, Karen S.; Evans, John P.

• ISBN13: 9780873894852
• ISBN10: 0873894855
• Format: Paperback
• Copyright: 2000-04-01
• Publisher: Asq Quality Pr

Table of Contents

Preface	vii
Acknowledgments	viii
Foreword	ix
Introduction	1	(2)
Insights to Education Performance Excellence	3	(12)
School Safety and Security	8	(7)
Education Criteria Goals and Values	15	(10)
Key Characteristics of the Education Criteria	25	(2)
Key Education Themes of the 2000 Criteria	27	(6)
Core Competencies	33	(16)
Education Criteria for Performance Excellence Systems Framework	49	(5)
Baldrige Education Criteria Categories and Point Values	54	(1)
Changes From the 1999 Education Criteria for Performance Excellence	55	(4)
Leadership	59	(14)
Organizational Leadership	60	(8)
Public Responsibility and Citizenship	68	(5)
Strategic Planning	73	(18)
Strategy Development	75	(7)
Strategy Deployment	82	(9)
Student and Stakeholder Focus	91	(16)
Knowledge of Student Needs and Expectations	92	(6)
Student and Stakeholder Satisfaction and Relationships	98	(9)
Information and Analysis	107	(12)
Measurement of Organizational Performance	108	(5)
Analysis of Organizational Performance	113	(6)
Faculty and Staff Focus	119	(22)
Work Systems	120	(7)
Faculty and Staff Education, Training, and Development	127	(6)
Faculty and Staff Well-Being and Satisfaction	133	(8)
Educational and Support Process Management	141	(20)
Education Design and Delivery	142	(8)
Education Support Processes	150	(6)
Partnering Processes	156	(5)
Organizational Performance Results	161	(130)
Student Performance Results	162	(5)
Student-and Stakeholder-Focused Results	167	(5)
Budgetary and Financial Results	172	(4)
Faculty and Staff Results	176	(5)
Organizational Effectiveness Results	181	(6)
Tips on Preparing a Baldrige Award Application	187	(10)
Scoring System	197	(10)
Comparing Assessment for Performance Improvement and Accreditation	207	(6)
Self-Assessments of Educational Organizations and Management Systems	213	(48)
The Site Visit	261	(12)
Summary of Eligibility Categories and Restrictions	273	(2)
State Award Recipients of Educational Excellence Awards	275	(16)
Glossary	291	(6)
Clarifying Confusing Terms	297	(4)
About the Authors	301	(2)
Index	303