Instant Case Studies How to Design, Adapt, and Use Case Studies in Training

by Barbazette, Jean

• ISBN13: 9780787968854
• ISBN10: 0787968854
• Edition: 1st
• Format: Paperback
• Copyright: 2003-11-17
• Publisher: Pfeiffer

Summary

If you want to: improve learning retention create discovery learning make training interactive increase participation, and make training fun... ...this book is for you! In this easy-to-use resource, author and training expert Jean Barbazette gives you 71 case studies to use instantly or modify to meet your specific learning needs. She defines the five types of case studies and their different purposes, shows the benefits of using case studies, and offers clear-cut suggestions for writing your own original case studies or customizing existing case studies. Barbazette also offers step-by-step instructions for processing each case study to maximizing the potential for learning. In addition, all of the 71 case studies and discussion questions in the second half of this book are contained on the book's companion CD-ROM for your use. Answers to all case study questions are provided in the book.

Author Biography

Jean Barbazette is the president of The Training Clinic, a training consulting firm, and author of Successful New Employee Orientation, Second Edition, from Pfeiffer, and The Trainer’s Support Handbook.

Table of Contents

List of Case Studies	xvii
Key Terms for five types of case studies	xvii
List of case studies by title	xviii
Introduction	xxi
Purpose	xxi
Audience	xxi
Product description	xxii
Explanation of the five-step adult learning model	xxii
PART 1 Develop, Adapt, and Use Case Studies
Introduction to Part 1	1	(2)
Chapter 1: Case study uses and benefits	3	(28)
What is a case study?	3	(1)
Why use case studies?	3	(2)
What are the benefits of using case studies?	5	(1)
Cautions	6	(1)
Examples of the five types of case studies	6	(21)
1. Identification	7	(4)
2. Problem Solving	11	(3)
3. Practice	14	(3)
4. Application	17	(4)
5. Serial	21	(6)
Summary	27	(4)
Chapter 2: How to write a case study	31	(18)
Where do case studies fit in workshop design?	31	(1)
How do you develop a case study?	32	(5)
How to overcome problems in developing case studies	37	(1)
Templates:	38	(5)
Case Study Checklist	39	(2)
Case Study Critique Sheet	41	(1)
Customize a Case Study Worksheet	42	(1)
Sample questions for the five types of case studies	43	(2)
Facilitator processing questions to promote learning	45	(2)
Summary	47	(2)
Chapter 3: How to facilitate a case study	49	(14)
Using your case studies in Training	49	(4)
Five steps of adult learning	49	(3)
Facilitator processing questions	52	(1)
Using basic facilitation techniques	53	(9)
Summary	62	(1)
PART 2 Case Study Exercises
Introduction to Part 2	63	(2)
Each chapter in Part 2 offers five types of case studies for twelve workshops available on CD. Suggestions to use each case study are given, including discussion questions and suggested answers to case study questions. Facilitator processing questions and suggested answers to facilitator processing questions help you use these 71 cases instantly.
Case Study Topics by Chapter Number
Chapter 4: Adult Learning Case Studies	65	(18)
Adult Learning Identification Case Study 6	66	(3)
Adult Learning Problem Solving Case Study 7	69	(3)
Adult Learning Practice Case Study 8	72	(5)
Adult Learning Application Case Study 9	77	(6)
Chapter 5: Assertion Case Studies	83	(24)
Assertion Identification Case Study 10	84	(4)
Assertion Problem Solving Case Study 11	88	(3)
Assertion Practice Case Studies 12 and 13	91	(4)
Assertion Application Case Studies 14,	95	(8)
Assertion Serial Case Study 17	103	(4)
Chapter 6: Change Management	107	(20)
Change Management Identification Case Studies 18 and 19	108	(5)
Change Management Problem Solving Case Study 20	113	(4)
Change Management Practice Case Studies 21 and 22	117	(4)
Change Management Application Case Study 23	121	(6)
Chapter 7: Coaching and Mentoring	127	(18)
Coaching and Mentoring Identification Case Study 24	128	(4)
Coaching and Mentoring Problem Solving Case Study 25	132	(3)
Coaching and Mentoring Practice Case Study 26	135	(4)
Coaching and Mentoring Application Case Study 27	139	(6)
Chapter 8: Customer Service	145	(18)
Customer Service Identification Case Study 28	146	(3)
Customer Service Problem Solving Case Study 29	149	(3)
Customer Service Practice Case Study 30	152	(3)
Customer Service Application Case Study 31	155	(4)
Customer Service Serial Case Study 32	159	(4)
Chapter 9: Diversity	163	(18)
Diversity Identification Case Study 33	164	(4)
Diversity Problem Solving Case Study 34	168	(4)
Diversity Practice Case Study 35	172	(4)
Diversity Application Case Study 36	176	(5)
Chapter 10: Effective Business Writing	181	(16)
Effective Writing Identification Case Study 37	182	(3)
Effective Writing Problem Solving Case Study 38	185	(3)
Effective Writing Practice Case Study 39	188	(2)
Effective Writing Application Case Study 40	190	(3)
Effective Writing Serial Case Study 41	193	(4)
Chapter 11: Facilitation	197	(22)
Facilitation Identification Case Study 42	198	(4)
Facilitation Problem Solving Case Study 43	202	(3)
Facilitation Practice Case Studies 44, 45, and 46	205	(6)
Facilitation Application Case Study 47	211	(8)
Chapter 12: Influencing	219	(20)
Influencing Identification Case Study 48	220	(5)
Influencing Problem Solving Case Study 49	225	(3)
Influencing Practice Case Study 50	228	(3)
Influencing Application Case Study 51	231	(4)
Influencing Serial Case Study 52	235	(4)
Chapter 13: Needs Assessment	239	(22)
Needs Assessment Identification Case Study 53	240	(4)
Needs Assessment Problem Solving Case Study 54	244	(3)
Needs Assessment Practice Case Study 55	247	(4)
Needs Assessment Application Case Study 56	251	(4)
Needs Assessment Serial Case Study 57	255	(6)
Chapter 14: New Employee Orientation	261	(16)
New Employee Orientation Identification Case Study 58	262	(3)
New Employee Orientation Problem Solving Case Study 59	265	(4)
New Employee Orientation Practice Case Study 60	269	(4)
New Employee Orientation Application Case Study 61	273	(3)
New Employee Orientation Serial Case Study 62	276	(1)
Chapter 15: Supervision	277	(20)
Supervision Identification Case Study 63	278	(5)
Supervision Problem Solving Case Study 64	283	(4)
Supervision Practice Case Study 65	287	(4)
Supervision Application Case Study 66	291	(3)
Supervision Serial Case Study 67	294	(3)
Bibliography	297	(2)
Index	299	(3)
Author Contact Information	302	(1)
How to Use the CD-ROM	303