Integrated Operations Management and Student CD Updated

by Hanna, Mark D.; Newman, Rocky W.

• ISBN13: 9780130711618
• ISBN10: 0130711616
• Format: Hardcover w/CD
• Copyright: 2001-01-01
• Publisher: Prentice Hall

Summary

For the introductory course in Operations Management at both the undergraduate and graduate levels.This is the first OM textbook written with the perspective that most students taking this course are not majoring in Operations. Therefore, while still covering the standard core operations concepts and tools, the authors emphasize two major themes. First, that adding value and customer satisfaction should be the ultimate objective of any firm, and second, integrated operations that it usually takes coordinated operations, effectively integrated across all functional areas to deliver the combination of service and manufactured value required to satisfy most customers.

Table of Contents

Preface	xvii
PART I. LINKING OPERATIONS MANAGEMENT TO CUSTOMER EXPECTATIONS
Developing a Customer Orientation	1	(42)
Supplement A: History and Trends in OM	31	(12)
Supply-Chain Strategy: Aligning Operations with Customer Expectations and Supplier Processes	43	(32)
Operations Strategy: Aligning Operations within the Firm	75	(56)
Supplement B: Decision Analysis	109	(22)
Designing the Product-Service Bundle	131	(42)
PART II. SYSTEMS AND TOOLS FOR THE IMPROVEMENT OF CUSTOMER SATISFACTION
Total Quality Management	173	(34)
Quality Improvement Tools	207	(56)
PART III. THE PHYSICAL DESIGN OF OPERATIONAL SYSTEMS
Designing the Value-Adding System	263	(46)
Building the Global Supply Chain: Facility Location and Capacity Decisions	309	(72)
Supplement C: Mathematical Optimization	357	(24)
Facility Layout Decisions	381	(42)
Job Design	423	(26)
PART IV. THE MANAGEMENT OF OPERATIONAL SYSTEMS
Aggregate Planning	449	(60)
Supplement D: Forecasting	485	(24)
Supply-Chain Coordination: Master Scheduling and Inventory Decisions	509	(52)
Supplement E: Independent Demand Inventory Models	550	(11)
Planning and Control in Just-In-Time Systems	561	(36)
Planning and Control in Synchronous Value-Adding Systems	597	(36)
Planning and Control in Material Requirements Planning Systems	633	(68)
Supplement F: Queuing	681	(20)
Project Management	701
Supplement G: Project Planning with PERT and CPM	730
Appendix	A-1	(1)
Glossary	G-1	(1)
Photo Credits	PC-1	(1)
Index	I-1