Integrity With Two Eyes An Insider's Slant on the Moral Climate of Government

by Knowles, Jeffrey J.

• ISBN13: 9780761814283
• ISBN10: 0761814280
• Format: Paperback
• Copyright: 1999-07-01
• Publisher: UPA

Summary

Integrity With Two Eyes equates the present situation in government with James Q. Wilson and George Kelling's "Broken Windows" theory of crime. Jeffrey J. Knowles suggests that the problems of government follow a systematic deterioration of the function of government. He states that constant government scandals exhibit the standard moral and ethical disorder in most government agencies. For this problem, Knowles devises a plan to clean up bureaucratic incompetence from the ground up, rather than the usual addressing of only the players involved in major scandals. He attempts to connect a huge body of pervasive but poorly focused concerns about government with some concrete options for improvement. These ideas apply Kelling and Wilson's "crime disorder theory" to government and focus on the practice of the often-ignored quality management principles in government from within the workplace. This plan counters the common application of these principles from external forces.

Table of Contents

Preface	v	(6)
Acknowledgment	xi
Perspective	1	(54)
Chapter One: Government by Default	3	(12)
Chapter Two: Fixing Broken Bureaucracies: The Little Things in Big Government	15	(8)
Chapter Three: Not Knowing That We Don't Know	23	(16)
Chapter Four: Where From? Where To?	39	(16)
Placement	55	(46)
Chapter Five: Gatekeeper Government: No Risks Allowed	57	(14)
Chapter Six: Gone to Pieces	71	(16)
Chapter Seven: Verticals and Horizontals	87	(14)
Purpose	101	(46)
Chapter Eight: Values With Some Value	103	(16)
Chapter Nine: Cornerstone	119	(14)
Chapter Ten: Old Beginnings: Jump Starts for Government Reform	133	(14)
Epilogue	147	(4)
Bibliography	151	(8)
Index	159	(6)
Author biographical sketch	165