Intentional Interviewing and Counseling Facilitating Client Development in a Multicultural Society (with CD-ROM and InfoTrac 1-Semester, Helping Professions Learning Center Printed Access Card)

by Ivey, Allen E.; Ivey, Mary Bradford

• ISBN13: 9780495006190
• ISBN10: 049500619X
• Additional ISBN(s): 9780495601234, 9780534519797
• Edition: 6th
• Format: Paperback w/CD
• Copyright: 2006-03-21
• Publisher: Brooks Cole
• More Book Details
• Purchase Benefits

Summary

Over 450 databased studies and years of field testing attest to the effectiveness of the Microskills model in INTENTIONAL INTERVIEWING AND COUNSELING: FACILITATING CLIENT DEVELOPMENT IN A MULTICULTURAL SOCIETY! Available with an interactive CD-ROM (which can be packaged with the text), this hallmark text enables students of many backgrounds to master basic skills in a step-by-step fashion, thus rapidly empowering them to conduct a full interview using listening skills. Along the way, they are challenged to re-evaluate their current behaviors and perceptions, thus gaining valuable insight about themselves, their strengths, and the areas where they can develop further. By the time they finish reading the text, they will have the ability to adapt their skills to meet both individual and multicultural uniqueness, conduct interviews using five different theoretical approaches, and be well on their way to developing a personalized style and theory of interviewing and counseling that matches their own aptitudes and affinities.

Table of Contents

List of Boxes	xiii
Preface	xvii
Before You Start: Building Competency in Interviewing and Counseling	1	(1)
Welcome!	1	(1)
What Does This Book Offer for Your Development?	2	(1)
Developing Competence in the Interview	3	(4)
A Final Word	7	(1)
References	7	(2)
SECTION I Introduction	9	(82)
Toward Intentional Interviewing and Counseling	11	(22)
Development as the Aim of Intentional Interviewing: Drawing Out Client Stories	12	(1)
Story---Positive Assets---Restory---Action	13	(2)
Interviewing, Counseling, and Psychotherapy	15	(1)
Increasing Skill and Flexibility: Intentionality and Cultural Intentionality	16	(2)
The Microskills Hierarchy	18	(6)
Microskills Practice, Supervision, and Lifetime Growth	24	(1)
Brain Research: Implications for the Interview	25	(1)
Your Natural Style: An Important Audio or Video Exercise	26	(2)
Competency Practice Exercise and Self-Assessment	28	(3)
References	31	(2)
Ethics, Multicultural Competence, and Wellness	33	(29)
Ethics in the Helping Process	35	(5)
Diversity and Multicultural Competence	40	(6)
Wellness and Positive Psychology	46	(8)
Summary: Integrating Wellness, Ethics, and Multicultural Practice	54	(1)
Competency Practice Exercises and Self-Assessment	55	(3)
Determining Your Own Style and Theory: Critical Self-Reflection on Ethics, Multicultural Competence, and Wellness	58	(1)
References	59	(1)
Allen and Mary's Thoughts About Kendra	60	(2)
Attending Behavior: Basic to Communication	62	(29)
Introduction: The Basics of Listening	63	(1)
Example Interviews: Do I Want to Become a Counselor?	64	(7)
Instructional Reading: Getting Specific About Listening	71	(7)
Using Attending in Challenging Situations	78	(1)
Summary: Becoming a Samurai	79	(2)
Competency Practice Exercises and Self-Assessment	81	(7)
Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior	88	(1)
References	89	(1)
Comments on Individual Practice, Exercise 2	90	(1)
Response to Client	90	(1)
SECTION II Hearing Client Stories: How to Organize an Interview	91	(168)
Questions: Opening Communication	93	(28)
Introduction: Questioning Questions	94	(3)
Example Interview: Conflict at Work	97	(5)
Instructional Reading: Making Questions Work for You	102	(10)
Summary: Making Your Decision About Questions	112	(2)
Competency Practice Exercises and Portfolio of Competence	114	(5)
Determining Your Own Style and Theory: Critical Self-Reflection on Questioning	119	(1)
References	119	(1)
Allen and Mary's Thoughts About Benjamin	120	(1)
Observation Skills	121	(31)
Introduction: Keeping Watch on the Interview	122	(3)
Example Interview: Is the Issue Difficulty in Studying or Racial Harassment?	125	(5)
Instructional Reading	130	(10)
Summary: Observation Skills	140	(2)
Competency Practice Exercises and Portfolio of Competence	142	(7)
Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills	149	(1)
References	150	(1)
How Allen Responded to the Courtroom Situation	151	(1)
Correct Responses for Exercise 4	151	(1)
Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening	152	(26)
Introduction: Active Listening	153	(2)
Example Interview: They Are Teasing Me About My Shoes	155	(4)
Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizing	159	(8)
Summary: Practice, Practice, and Practice	167	(2)
Competency Practice Exercises and Portfolio of Competence	169	(7)
Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skills	176	(1)
References	176	(1)
Allen and Mary's Thoughts About Jennifer	176	(2)
Observing and Reflecting Feelings: A Foundation of Client Experience	178	(32)
Introduction: Comparing Paraphrasing and Reflection of Feeling	179	(2)
The Language of Emotion	181	(3)
Example Interview: My Mother Has Cancer, My Brothers Don't Help	184	(5)
Instructional Reading: Becoming Aware of and Skilled With Emotional Experience	189	(9)
Summary: A Caution About Reflection of Feelings	198	(2)
Competency Practice Exercises and Portfolio of Competence	200	(8)
Determining Your Own Style and Theory: Critical Self-Reflection on Reflection of Feeling	208	(1)
References	208	(2)
Integrating Listening Skills: How to Conduct a Well-Formed Interview	210	(49)
Introduction: A Review of Cultural Intentionality and Intentional Competence	211	(1)
Instructional Reading 1: The Ivey Taxonomy---Anticipating the Results of Skill Usage	212	(7)
Instructional Reading 2: Empathy and Microskills	219	(7)
Instructional Reading 3: The Five Stages/Dimensions of the Well-Formed Interview	226	(12)
Example Interview: I Can't Get Along With My Boss	238	(5)
Summary	243	(2)
Competency Practice Exercises and Portfolio of Competence	245	(11)
Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skills	256	(1)
References	256	(3)
SECTION III Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategies	259	(138)
The Skills of Confrontation: Supporting While Challenging	261	(31)
Introduction: Helping Clients Move From Inaction to Action	262	(1)
Instructional Reading: Challenging Clients in a Supportive Fashion	263	(14)
Example Interview: Balancing Family Responsibilities	277	(4)
Summary	281	(1)
Competency Practice Exercises and Portfolio of Competence	282	(8)
Determining Your Own Style and Theory: Critical Self-Reflection on Confrontation	290	(1)
References	290	(1)
Allen and Mary's Thoughts About Chris	291	(1)
Focusing the Interview: Exploring the Story From Multiple Perspectives	292	(33)
Introduction: Putting Stories in Context	293	(1)
Instructional Reading 1: Multiple Contextual Perspectives on Client Concerns	294	(9)
Instructional Reading 2: Family and Community Genograms	303	(6)
Example Interview: It's All My Fault---Helping the Client Understand Self-in-Relation	309	(4)
Summary	313	(2)
Competency Practice Exercises and Portfolio of Competence	315	(7)
Determining Your Own Style and Theory: Critical Self-Reflection on Focusing	322	(1)
References	322	(1)
Allen and Mary's Thoughts About Vanessa	323	(2)
Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs	325	(31)
Introduction: Discovering and Encountering Deeper Issues	326	(4)
Example Interview: Surviving Divorce	330	(2)
Instructional Reading: Discernment of Life Direction and Theory and Meaning Systems	332	(11)
Summary	343	(1)
Competency Practice Exercises and Portfolio of Competence	344	(9)
Determining Your Own Style and Theory: Critical Self-Reflection on Reflecting Meaning	353	(1)
References	353	(1)
Allen and Mary's Thoughts About Charlis	354	(2)
Influencing Skills: Six Strategies for Change	356	(41)
Introduction: An Overview of Influencing Skills	357	(3)
Example Interview and Introductory Chapter Exercise	360	(2)
Instructional Reading 1 and Exercises: Interpretation/Reframing	362	(4)
Instructional Reading 2 and Exercises: Logical Consequences	366	(4)
Instructional Reading 3 and Exercises: Self-Disclosure	370	(5)
Instructional Reading 4 and Exercises: Feedback	375	(4)
Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestion	379	(1)
Instructional Reading 6 and Exercises: Directives	380	(8)
Competency Practice Exercises and Portfolio of Competence	388	(6)
Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skills	394	(1)
References	395	(1)
Allen and Mary's Thoughts About Alisia	395	(2)
SECTION IV Skill Integration	397	(100)
Skill Integration: Putting It All Together	399	(40)
Introduction: Analyzing the Interview	400	(1)
Instructional Reading 1: Decisional Counseling	400	(3)
Example Full Interview Transcript: I'd Like to Find a New Career	403	(22)
Instructional Reading 2: Interview Transcript Analysis and Planning	425	(10)
Competency Practice Exercise and Portfolio of Competence	435	(3)
Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integration	438	(1)
References	438	(1)
Integrating Microskills With Theory: Sequencing Skills and Interview Stages	439	(43)
Introduction: Microskills and Theoretical Approaches to the Interview	440	(1)
Instructional Reading and Example Interview 1: Person-Centered Counseling	441	(4)
Instructional Reading and Example Interview 2: Assertiveness Training---A Behavioral Strategy	445	(8)
Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counseling	453	(11)
Example Interview: Brief Solution-Oriented Counseling	464	(5)
Instructional Reading and Example Interview 4: Motivational Interviewing	469	(6)
Competency Practice Exercises and Portfolio of Competence	475	(5)
Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientations	480	(1)
References	480	(2)
Determining Personal Style and Future Theoretical/Practical Integration	482	(15)
Introduction: Finding Your Authentic Style	483	(1)
Instructional Reading: Defining Your Personal Style	483	(10)
Summary	493	(1)
Suggested Supplementary Readings	494	(3)
Appendix Glossary of Terms for Brain Areas Discussed in Research Portions of This Book	497	(3)
Name Index	500	(3)
Subject Index	503