Intentional Interviewing and Counseling (with InfoTrac) Facilitating Client Development in a Multicultural Society

by Ivey, Allen E.; Ivey, Mary Bradford

• ISBN13: 9780534519858
• ISBN10: 0534519857
• Edition: 5th
• Format: Paperback
• Copyright: 2002-07-29
• Publisher: Brooks Cole

Summary

Before You Start: Ethics and Multicultural Competence. Section I: INTRODUCTION. 1. Toward Intentional Interviewing and Counseling. 2. Attending Behavior: Basic to Communication. SECTION II: HEARING CLIENT STORIES: HOW TO ORGANIZE AN INTERVIEW. 3. Questions: Opening Communication. 4. Observation Skills. 5. Encouraging, Paraphrasing, and Summarizing: Hearing the Client Accurately. 6. Observing and Reflecting Feelings: Fundamental to Client Experiencing. 7. How to Conduct a Complete Interview. Section III: HELPING CLIENTS GENERATE NEW STORIES THAT LEAD TO ACTION: INFLUENCING SKILLS AND STRATEGIES. 8. The Skills of Confrontation: Supporting While Challenging. 9. Focusing the Interview: Exploring the Story from Multiple Perspectives. 10. Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs. 11. Influencing Skills: Six Strategies for Change. Section IV: SKILL INTEGRATION. 12. Skill Integration: Putting it All Together. 13. Integrating Microskills with Theory: Sequencing Skills and Interview Stages. 14. Determining Personal Style and Future Theoretical/Practical Integration.

Table of Contents

Before You Start: Ethics and Multicultural Competence	1	(14)
Welcome!	1	(1)
What Does This Book Offer for Your Development?	2	(1)
Developing Competence in the Interview	3	(4)
Ethics and Multicultural Competence	7	(4)
A Final Word	11	(2)
References	13	(2)
SECTION I Introduction	15	(50)
Chapter 1 Toward Intentional Interviewing and Counseling	17	(18)
Interviewing, Counseling, and Psychotherapy	18	(1)
Personal Style, Intentionality, and Cultural Intentionality	19	(3)
The Microskills Hierarchy	22	(5)
Story-Positive Asset-Restory-Action	27	(1)
You and the Microtraining Process: A Suggested Exercise	28	(2)
Competency Practice Exercises and Self-Assessment	30	(1)
References	31	(4)
Chapter 2 Attending Behavior: Basic to Communication	35	(30)
Introduction: The Basics of Listening	36	(1)
Example Interviews: Do I Want to Become a Counselor?	37	(5)
Instructional Reading: Getting Specific about Listening	42	(8)
Using Attending in Challenging Situations	50	(1)
Summary: Becoming a Samurai	51	(2)
Competency Practice Exercises and Self-Assessment	53	(7)
Determining Your Own Style and Theory: Critical Self-Reflection on Attending Behavior	60	(1)
References	61	(4)
SECTION II Hearing Client Stories: How to Organize an Interview	65	(156)
Chapter 3 Questions: Opening Communication	67	(28)
Introduction: Questioning Questions	68	(2)
Example Interview: Conflict at Work	70	(5)
Instructional Reading: Making Questions Work for You	75	(11)
Summary: Making Your Decision about Questions	86	(1)
Competency Practice Exercises and Portfolio of Competence	87	(6)
Determining Your Own Style and Theory: Critical Self-Reflection on Questioning	93	(1)
References	93	(2)
Chapter 4 Observation Skills	95	(29)
Introduction: Keeping Watch on the Interview	96	(2)
Example Interview: Is the Issue Difficulty in Studying or Racial Harassment?	98	(4)
Instructional Reading	102	(11)
Summary: Observation Skills	113	(2)
Competency Practice Exercises and Portfolio of Competence	115	(7)
Determining Your Own Style and Theory: Critical Self-Reflection on Observation Skills	122	(1)
References	123	(1)
Chapter 5 Encouraging, Paraphrasing, and Summarizing: The Skills of Active Listening	124	(24)
Introduction: Active Listening	125	(1)
Example Interview: They Are Teasing Me about My Shoes	126	(3)
Instructional Reading: The Active Listening Skills of Encouraging, Paraphrasing, and Summarizing	129	(9)
Summary: Practice, Practice, and Practice	138	(2)
Competency Practice Exercises and Portfolio of Competence	140	(7)
Determining Your Own Style and Theory: Critical Self-Reflection on the Active Listening Skills	147	(1)
References	147	(1)
Chapter 6 Observing and Reflecting Feelings: A Foundation of Client Experience	148	(28)
Introduction: The Emotional World of Clients	149	(4)
Example Interview: My Mother Has Cancer, My Brothers Don't Help	153	(4)
Instructional Reading: Becoming Aware of and Skilled with Emotional Experience	157	(7)
Summary: A Caution about Reflection of Feelings	164	(2)
Competency Practice Exercises and Portfolio of Competence	166	(8)
Determining Your Own Style and Theory:
Critical Self-Reflection on Reflection of Feeling	174	(1)
References	174	(2)
Chapter 7 Integrating Listening Skills: How to Conduct a Well-Formed Interview	176	(45)
Introduction: A Review of Cultural Intentionality and Intentional Competence	177	(1)
Instructional Reading 1: The Ivey Taxonomy Anticipating the Results of Skill Usage	178	(8)
Instructional Reading 2: Empathy and Microskills	186	(4)
Instructional Reading 3: The Five Stages/Dimensions of the Well-Formed Interview	190	(10)
Example Interview: I Can't Get Along with My Boss	200	(7)
Summary	207	(1)
Competency Practice Exercises and Portfolio of Competence	208	(11)
Determining Your Own Style and Theory: Critical Self-Reflection on Integrating Listening Skills	219	(1)
References	219	(2)
SECTION III Helping Clients Generate New Stories That Lead to Action: Influencing Skills and Strategies	221	(122)
Chapter 8 The Skills of Confrontation: Supporting While Challenging	223	(30)
Introduction: Helping Clients Move from Inaction to Action	224	(1)
Instructional Reading: Challenging Clients in a Supportive Fashion	224	(14)
Example Interview: Balancing Family Responsibilities	238	(3)
Summary	241	(3)
Competency Practice Exercises and Portfolio of Competence	244	(8)
Determining Your Own Style and Theory: Critical Self-Reflection on Confrontation	252	(1)
References	252	(1)
Chapter 9 Focusing the Interview: Exploring the Story from Multiple Perspectives	253	(28)
Introduction: Putting Stories in Context	254	(1)
Instructional Reading 1: Multiple Perspectives on Client Concerns	254	(7)
Instructional Reading 2: Family and Community Genograms	261	(5)
Example Interview: It's All My Fault Helping the Client Understand Self-in-Relation	266	(5)
Summary: Focusing and Self-in-Relation	271	(1)
Competency Practice Exercises and Portfolio of Competence	272	(7)
Determining Your Own Style and Theory: Critical Self Reflection on Focusing	279	(1)
References	280	(1)
Chapter 10 Eliciting and Reflecting Meaning: Helping Clients Explore Values and Beliefs	281	(25)
Introduction: Discovering and Encountering Deeper Issues	282	(3)
Example Interview: Surviving Divorce	285	(2)
Instructional Reading: Theoretical Orientations and Meaning	287	(7)
Summary: Making Sense of Meaning	294	(2)
Competency Practice Exercises and Portfolio of Competence	296	(8)
Determining Your Own Style and Theory:
Critical Self-Reflection on Reflecting Meaning	304	(1)
References	304	(2)
Chapter 11 Influencing Skills: Six Strategies for Change	306	(37)
Introduction: An Overview of Influencing Skills	307	(3)
Example Interview: The Framework for Presentation of Influencing Skills	310	(1)
Instructional Reading 1 and Exercises: Interpretation/Reframing	311	(4)
Instructional Reading 2 and Exercises: Logical Consequences	315	(4)
Instructional Reading 3 and Exercises: Self-Disclosure	319	(4)
Instructional Reading 4 and Exercises: Feedback	323	(4)
Instructional Reading 5 and Exercises: Information/Advice/Opinion/Suggestion	327	(1)
Instructional Reading 6 and Exercises: Directives	328	(8)
Competency Practice Exercises and Portfolio of Competence	336	(5)
Determining Your Own Style and Theory: Critical Self-Reflection on Influencing Skills	341	(1)
References	342	(1)
SECTION IV Skill Integration	343	(92)
Chapter 12 Skill Integration: Putting It All Together	345	(38)
Introduction: Analyzing the Interview	346	(1)
Instructional Reading 1: Decisional Counseling	346	(2)
Example Full Interview Transcript: I'd Like to Find a New Career	348	(23)
Instructional Reading 2: Interview Transcript Analysis and Planning	371	(7)
Competency Practice Exercise and Portfolio of Competence	378	(4)
Determining Your Own Style and Theory: Critical Self-Reflection on Skill Integration	382	(1)
References	382	(1)
Chapter 13 Integrating Microskills with Theory: Sequencing Skills and Interview Stages	383	(37)
Introduction: Microskills and Theoretical Approaches to the Interview	384	(1)
Instructional Reading and Example Interview 1: Person-Centered Counseling	384	(4)
Instructional Reading and Example Interview 2: Assertiveness Training-A Behavioral Strategy	388	(8)
Instructional Reading and Example Interview 3: Brief Solution-Oriented Interviewing and Counseling	396	(12)
Example Interview: Brief Solution-Oriented Counseling	408	(6)
Competency Practice Exercises and Portfolio of Competence	414	(4)
Determining Your Own Style and Theory: Critical Self-Reflection on Four Theoretical Orientations	418	(1)
References	418	(2)
Chapter 14 Determining Personal Style and Future Theoretical/Practical Integration	420	(15)
Introduction: Finding Your Authentic Style	421	(1)
Instructional Reading: Defining Your Personal Style	421	(10)
Summary	431	(1)
Suggested Supplementary Readings	431	(4)
Appendix Professional Disclosure and Agreements	435
Name Index	437	(2)
Subject Index	439