Inter-Act Interpersonal Communication Concepts, Skills, and Contexts

by Verderber, Rudolph F.; Verderber, Kathleen S.

• ISBN13: 9780195168471
• ISBN10: 019516847X
• Edition: 10th
• Format: Paperback
• Copyright: 2003-07-31
• Publisher: Oxford University Press

Summary

Inter-Act: Interpersonal Communication Concepts, Skills, and Contexts, 10/e , by best-selling authors Kathleen S. Verderber and Rudolph F. Verderber, provides a framework for practical communication skills supported by current theory and numerous real-life examples and scenarios. Inter-Act , which explores the conceptual foundations of interpersonal relationships at home, at work, and in other social settings, is an ideal text for freshman and sophomore classes in interpersonal communication. Updated and revised throughout, the tenth edition incorporates the latest research and theoretical work in the communication field to help students develop specific skills needed to create and maintain healthy relationships--in their every day interactions with frinds and family as well as with people less familiar to them. Inter-Act emphasizes cultural norms and gender differences and is infused with a strong ethical perspective. Finally, it provides a thorough discussion of mediated forms of communication (use of cell phones, email, newsgroups, and online chat rooms). Significant Additions to the Tenth Edition · New material on a variety of topics, including updated coverage of supportive communication, speech communities, the five-step active learning process, influence theory, and mediated communication. · Six Inter-Action Dialogues, interspersed throughout the book, demonstrate the ways in which skills taught in the text are used in real-life situations. · A CD-ROM, packaged with each new copy of the text, provides video clips of four of the Inter-Action Dialogues. · New "Diverse Voices" selections showcase different aspects of intercultural communication. · Improved pedagogy includes a key terms list at the end of each chapter and streamlined activities throughout. Visit the companion website for Inter-Act, 10/e , at http://www.oup.com/us/interact to find additional resources for students and instructors.

Author Biography

Kathleen S. Verderber is Associate Professor Emeritus of Management at Northern Kentucky University.

Table of Contents

Preface	xiv
PART I Understanding Interpersonal Communication
An Orientation to Interpersonal Communication	1	(29)
Interpersonal Communication Defined	3	(1)
The Functions of Interpersonal Communication	4	(1)
The Interpersonal Communication Process	5	(6)
Participant Characteristics and Roles	6	(1)
Context	7	(1)
Message Formation	8	(1)
Channels	9	(1)
Noise	9	(1)
Feedback Messages	9	(1)
The Process in Action	10	(1)
Interpersonal Communication Principles	11	(3)
Interpersonal Communication Has Purpose	11	(1)
Interpersonal Communication Is Continuous	12	(1)
Interpersonal Communication Messages Vary in Conscious Encoding	12	(1)
Interpersonal Communication Is Relational	12	(2)
Interpersonal Communication Is Learned	14	(1)
The Ethics of Interpersonal Communication	14	(2)
Interpersonal Communication and Diversity	16	(4)
Diverse Voices: Arturo Madrid, Social Perception	19	(1)
Increasing Interpersonal Communication Competence	20	(6)
Understanding the Concepts and Developing Skills that Lead to Competence	21	(2)
Spotlight on Scholars: Brian Spitzberg on Interpersonal Communication Competence	23	(1)
Writing Communication Improvement Goal Statements	24	(2)
Summary	26	(2)
Chapter Resources	28	(2)
Key Words	28	(1)
Inter-Act with Media	28	(2)
Forming and Using Social Perceptions	30	(30)
The Perception Process	32	(3)
Attention and Selection	33	(1)
Organization of Stimuli	33	(1)
Interpretation of Stimuli	34	(1)
Perceptions of Self: Self-Concept and Self-Esteem	35	(13)
Forming and Maintaining a Self-Concept	35	(3)
Developing and Maintaining Self-Esteem	38	(1)
Accuracy of Self-Concept and Self-Esteem	38	(3)
Spotlight on Scholars: Michael Hecht on Interethnic Communication and Ethnic Identity	41	(1)
Presenting Ourselves	42	(2)
Self-Concept, Self-Esteem, and Communication	44	(1)
Diverse Voices: Dolores V. Tanno, I Am	45	(2)
Cultural and Gender Differences	47	(1)
Perception of Others	48	(6)
Physical Characteristics and Social Behaviors	49	(1)
Stereotyping	50	(2)
Emotional States	52	(1)
Cultural and Gender Differences	53	(1)
Improving Social Perception	54	(2)
Summary	56	(1)
What Would You Do? A Question of Ethics	57	(1)
Chapter Resources	58	(2)
Communication Improvement Plan: Perception	58	(1)
Key Words	58	(1)
Inter-Act with Media	58	(2)
Communicating in Relationships: Basic Concepts	60	(30)
Types of Relationships	63	(5)
Acquaintances	63	(1)
Friends	63	(1)
Close Friends or Intimates	64	(1)
Disclosure and Feedback Ratios	65	(3)
Communication Patterns During Stages of Relationships	68	(13)
Beginning and Developing Relationships	68	(1)
Spotlight on Scholars: Steven Duck on Personal Relationships	69	(4)
Diverse Voices: Brenda J. Allen, Friendships that Bridge Differences	73	(2)
Communication in Stabilizing Relationships	75	(4)
Relationship Disintegration	79	(2)
Theoretical Perspectives on Relationships	81	(4)
Interpersonal Needs Theory	81	(2)
Exchange Theory	83	(2)
What Would You Do? A Question of Ethics	85	(1)
Summary	86	(2)
Chapter Resources	88	(2)
Communication Improvement Plan: Relationships	88	(1)
Key Words	88	(1)
Inter-Act with Media	88	(2)
Verbal Communication	90	(30)
The Nature and Use of Language	93	(7)
Language and Meaning	94	(2)
Language and Culture	96	(4)
Increasing Language Clarity	100	(10)
Diverse Voices: Castelan Cargile, Accents and Language	101	(1)
Develop Your Vocabulary	102	(1)
Choose Specific Language	103	(3)
Date Information	106	(2)
Index Generalizations	108	(2)
Speaking Appropriately	110	(6)
Adapt Formality to the Situation	110	(1)
Be Wary of Jargon and Slang	111	(1)
Avoid Crude Language	111	(1)
Demonstrate Sensitivity	111	(4)
Spotlight on Scholars: Molefi Kete Asante on the Language of Prejudice and Racism	115	(1)
Summary	116	(1)
What Would You Do? A Question of Ethics	117	(1)
Chapter Resources	118	(2)
Communication Improvement Plan: Verbal Communication	118	(1)
Key Words	118	(1)
Inter-Act with Media	118	(2)
Communicating Through Nonverbal Behaviors	120	(28)
The Nature of Nonverbal Communication Behavior	123	(1)
Body Motions	123	(6)
Types of Body Motions	123	(2)
How Body Motions Are Used	125	(2)
Cultural Variations	127	(1)
Gender Variations	128	(1)
Paralanguage	129	(2)
Vocal Characteristics	129	(1)
Vocal Interferences	129	(2)
Self-Presentation	131	(4)
Clothing and Personal Grooming	131	(1)
Poise	132	(1)
Touch	132	(1)
Time	133	(1)
Cultural Variations in Self-Presentation	134	(1)
Communication Through Management of Your Environment	135	(9)
Space	135	(2)
Spotlight on Scholars: Judee K. Burgoon on Nonverbal Expectancy Violation Theory	137	(3)
Temperature, Lighting, and Color	140	(1)
Diverse Voices: Elizabeth Lozano, Latin American and Anglo Use of Personal Space in Public Places	141	(1)
Cultural Variations in Management of the Environment	142	(1)
Increasing Accuracy of Nonverbal Communication	143	(1)
What Would You Do? A Question of Ethics	144	(1)
Summary	145	(1)
Chapter Resources	146	(2)
Communication Improvement Plan: Nonverbal Communication	146	(1)
Key Words	146	(1)
Inter-Act with Media	146	(2)
PART II Developing Interpersonal Communication Skills
Holding Effective Conversations	148	(30)
Characteristics of Conversation	150	(1)
Types and Structures of Conversation	151	(4)
Parts of a Conversation	151	(1)
Two Common Types of Conversation	152	(1)
The Structure of Casual Social Conversation	153	(1)
The Structure of Problem-Consideration Conversations	154	(1)
Rules of Conversations	155	(6)
Characteristics of Rules	156	(1)
The Cooperative Principle	157	(2)
Diverse Voices: Gwendolyn Gong, Ph.D., When Mississippi Chinese Talk	159	(2)
Guidelines for Effective Conversationalists	161	(10)
Prepare to Contribute Interesting Information	161	(1)
Ask Questions that Motivate Others to Respond	162	(1)
Provide Free Information	163	(1)
Credit the Sources of Your Ideas	163	(1)
Practice Appropriate Turn-Taking	164	(2)
Maintain Conversational Coherence	166	(1)
Practice Politeness	167	(3)
Engage in Ethical Dialogue	170	(1)
Cultural Variations in Effective Conversation	171	(1)
What Would You Do? A Question of Ethics	171	(1)
Summary	172	(2)
Inter-Action Dialogue: Conversations	174	(2)
Chapter Resources	176	(2)
Communication Improvement Plan: Conversation	176	(1)
Key Words	176	(1)
Inter-Act with Media	176	(2)
Listening Effectively	178	(30)
Attending: Focusing Attention	182	(5)
Diverse Voices: Dawn O. Braithwaite and Charles A. Braithwaite, Communication Between Able-Bodied Persons and Persons with Disabilities	185	(2)
Understanding: Listening Actively	187	(7)
Identifying the Organization	187	(1)
Attend to Nonverbal Cues	188	(1)
Ask Questions	188	(3)
Paraphrasing	191	(3)
Remembering: Retaining Information	194	(4)
Repeat Information	194	(1)
Construct Mnemonics	194	(1)
Spotlight on Scholars: Robert Bostrom on Listening	195	(1)
Take Notes	196	(2)
Evaluating: Listening Critically	198	(5)
Separate Factual Statements from Inferences	198	(2)
Evaluating Inferences	200	(3)
What Would You Do? A Question of Ethics	203	(1)
Summary	203	(1)
Inter-Action Dialogue: Listening Effectively	204	(2)
Chapter Resources	206	(2)
Communication Improvement Plan: Listening	206	(1)
Key Words	206	(1)
Inter-Act with Media	206	(2)
Responding with Understanding and Comforting Others	208	(34)
Empathy	211	(6)
Approaches to Empathy	211	(1)
Improving Our Ability to Empathize	212	(1)
Diverse Voices: Linda Howard, Black and White	213	(3)
Cultural Considerations	216	(1)
Understanding Emotional Support	217	(4)
Supporting	218	(1)
Spotlight on Scholars: Brant Burleson on Comforting	219	(2)
Characteristics of Effective and Ineffective Emotional Support Messages	221	(3)
Supportive Interaction Phases	222	(2)
Supportive Message Skills	224	(11)
Clarifying Supportive Intentions	225	(1)
Buffering Face Threats	226	(2)
Other-Centered Messages	228	(2)
Framing	230	(3)
Giving Advice	233	(2)
Gender and Cultural Similarity and Differences in Comforting	235	(1)
What Would You Do? A Question of Ethics	236	(1)
Summary	237	(1)
Inter-Action Dialogue: Responding and Comforting	238	(2)
Chapter Resources	240	(2)
Communication Improvement Plan: Responding	240	(1)
Key Words	240	(1)
Inter-Act with Media	240	(2)
Sharing Personal Information: Self-Disclosure and Feedback	242	(30)
Self-Disclosure	245	(2)
Guidelines for Appropriate Self-Disclosure	245	(2)
Cultural and Gender Differences	247	(1)
Disclosing Feelings	247	(10)
Masking Feelings	247	(2)
Displaying Feelings	249	(1)
Describing Feelings	250	(6)
Owning Feelings and Opinions	256	(1)
Giving Personal Feedback	257	(7)
Describing Behavior	257	(2)
Praise	259	(2)
Giving Constructive Criticism	261	(3)
Asking for Criticism	264	(2)
What Would You Do? A Question of Ethics	266	(1)
Summary	267	(1)
Inter-Action Dialogue: Self-Disclosure	268	(2)
Chapter Resources	270	(2)
Communication Improvement Plan: Developing Relationships Through Self-Disclosure and Feedback	270	(1)
Key Words	270	(1)
Inter-Act with Media	270	(2)
Using Interpersonal Influence Ethically	272	(30)
Interpersonal Power in Relationships	274	(3)
Perception of Coercive Power	275	(1)
Reward Power	275	(1)
Legitimate Power	276	(1)
Expert Power	276	(1)
Referent Power	277	(1)
Types of Persuasive Messages	277	(8)
Giving Good Reasons	277	(2)
Personal Credibility	279	(2)
Spotlight on Scholars: Richard Petty on Attitude Change	281	(3)
Emotion Appeals	284	(1)
Compliance-Gaining Strategies	285	(3)
Supporting-Evidence Strategies	285	(1)
Exchange Strategies	286	(1)
Direct-Request Strategies	286	(1)
Empathy-Based Strategies	286	(1)
Face-Maintenance Strategies	286	(1)
Other-Benefit Strategies	287	(1)
Distributive Strategies	287	(1)
Choosing a Strategy	287	(1)
Overcoming Resistance	288	(1)
Assertiveness	288	(7)
Contrasting Methods of Expressing Our Needs and Rights	289	(1)
Distinguishing Among Passive, Aggressive, and Assertive Responses	290	(2)
Characteristics of Assertive Messages	292	(1)
Assertiveness in Cross-Cultural Relationships	293	(2)
What Would You Do? A Question of Ethics	295	(1)
Summary	296	(2)
Inter-Action Dialogue: Influence	298	(2)
Chapter Resources	300	(2)
Communication Improvement Plan: Influencing Ethically	300	(1)
Key Words	300	(1)
Inter-Act with Media	300	(2)
Managing Conflict	302	(34)
Types of Interpersonal Conflict	305	(5)
Pseudoconflict	305	(1)
Fact Conflict	306	(1)
Value Conflict	306	(1)
Policy Conflict	307	(1)
Ego Conflict	308	(2)
Styles of Managing Conflict	310	(8)
Withdrawal	310	(1)
Diverse Voices: Bruce A. Jacobs, Conversing about Racism	311	(2)
Accommodating	313	(1)
Forcing	314	(1)
Compromising	315	(1)
Collaborating	315	(3)
Communication Skills that Promote Successful Conflict Management	318	(10)
Communication Skills for Initiating Conflict	318	(3)
Spotlight on Scholars: Daniel J. Canary on Conflict Management	321	(2)
Communication Skills for Responding to Conflict	323	(2)
Communication Skills for Mediating Conflict	325	(2)
Recovering from Conflict-Management Failures	327	(1)
What Would You Do? A Question of Ethics	328	(1)
Summary	329	(1)
Inter-Action Dialogue: Conflict	330	(4)
Chapter Resources	334	(2)
Communication Improvement Plan: Conflict Management	334	(1)
Key Words	334	(1)
Inter-Act with Media	334	(2)
PART III Using Communication Skills to Improve Relationships
Communicating in Intimate Relationships: Friends, Spouses, and Family	336	(28)
Characteristics of Intimate Relationships	339	(2)
Warmth and Affection	339	(1)
Trust	339	(1)
Self-Disclosure	340	(1)
Commitment	340	(1)
Types of Intimate Relationships and Relational Styles	341	(16)
Male Relationships	341	(2)
Female Relationships	343	(1)
Gender Differences in Intimacy	343	(1)
Male-Female Relationships	344	(1)
Marriage Relationships	345	(2)
Spotlight on Scholars: Mary Anne Fitzpatrick on Couple Types and Communication	347	(2)
Family Relationships	349	(2)
Diverse Voices: Elisa Martinez, Having a Choice of Who to Be	351	(2)
Improving Family Communication	353	(4)
Problem Areas in Intimate Relationships	357	(3)
Jealousy	357	(1)
Sex-Role Stereotyping	358	(2)
What Would You Do? A Question of Ethics	360	(1)
Summary	361	(1)
Chapter Resources	362	(2)
Communication Improvement Plan: Intimate Relationships	362	(1)
Key Words	362	(1)
Inter-Act with Media	362	(2)
Communicating in the Workplace	364	(34)
Presenting Yourself During the Hiring Process	367	(7)
Presenting Yourself in Writing	367	(5)
Presenting Yourself During an Interview	372	(2)
Interviewing Others	374	(3)
Beginning the Interview	374	(1)
Questions Used in the Body of the Interview	374	(2)
Concluding an Interview	376	(1)
Managing Relationships at Work	377	(7)
Communicating in Managerial Relationships	377	(2)
Communicating in Co-Worker Relationships	379	(2)
Diverse Voices: Sheryl Lindsley, Understanding Our Mexican Co-Workers	381	(3)
Leadership in Work Relations	384	(10)
Leadership Traits	385	(1)
Leadership Styles	385	(1)
Preparing for Leadership	386	(1)
Coaching Others at Work	386	(1)
Spotlight on Scholars: Gail T. Fairhurst on Leadership in Work Organizations	387	(2)
Counseling Others at Work	389	(1)
Leading Group Discussion and Decision Making	390	(4)
What Would You Do? A Question of Ethics	394	(1)
Summary	394	(2)
Chapter Resources	396	(2)
Communication Improvement Plan: Workplace Communication	396	(1)
Key Words	396	(1)
Inter-Act with Media	396	(2)
Electronically Mediated (EM) Interpersonal Communication	398	(24)
Cellular and Digital Telephones	401	(2)
The Internet	403	(2)
Internet Terminology	403	(2)
Communicating Online	405	(5)
E-Mail	405	(3)
Newsgroups	408	(1)
Internet Chat	409	(1)
Role of Electronic Communication in Building Relationships	410	(3)
Development of Electronically Mediated Relationships	411	(2)
From Online to In-Person Relationships	413	(1)
The Dark Side of Electronically Mediated Communication	413	(2)
Interpersonal Communication Skills in Cyber Relationships	415	(3)
Sender Skills	415	(1)
Receiver Skills	416	(2)
What Would You Do? A Question of Ethics	418	(1)
Summary	419	(1)
Chapter Resources	420	(2)
Communication Improvement Plan: Communicating Electronically	420	(1)
Key Words	420	(1)
Inter-Act with Media	420	(2)
References	422	(8)
Glossary	430	(6)
Index	436	(8)
Photo Credits	444