Intercultural Competence : Interpersonal Communication Across Cultures

by Lustig, Myron W.; Koester, Jolene

• ISBN13: 9780321006127
• ISBN10: 0321006127
• Edition: 3rd
• Format: Paperback
• Copyright: 1998-08-01
• Publisher: Prentice Hall

Summary

Striking a unique balance between skills and theory, Intercultural Competence, 3/e provides students with the background and confidence to succeed in todays multi-cultural environment. By clearly explaining different intercultural communication theories and the significance of cultural patterns, then having students practice what they learn via examples in the book, Lustig and Koester ensure that students are better prepared to interact in intercultural relationships. The text also provides a discussion of important ethical and social issues relating to intercultural communication. The authors cover both American multi-culturalism as well as global cultural issues.

Table of Contents

Preface	ix
PART ONE Communication and Intercultural Competence	1	(74)
CHAPTER 1 INTRODUCTION TO INTERCULTURAL COMPETENCE	3	(21)
The Imperative for Intercultural Competence	4	(8)
The International Imperative for Intercultural Competence	5	(3)
The Domestic Imperative for Intercultural Competence	8	(4)
The United States as an Intercultural Community	12	(8)
Metaphors of U.S. Cultural Diversity	12	(4)
What Do You Call Someone from the United States of America?	16	(1)
Cultural Groups in the United States	17	(3)
The Challenge of Living in an Intercultural World	20	(3)
Summary	23	(1)
CHAPTER 2 COMMUNICATION, CULTURE, AND CULTURAL DIFFERENCES	24	(27)
Communication	24	(4)
Defining Communication	25	(1)
Characteristics of Communication	25	(2)
Interpersonal Communication	27	(1)
Culture	28	(8)
Approaches to Defining Culture	28	(2)
Defining Culture for the Study of Communication	30	(3)
Culture and Related Terms	33	(3)
Why Cultures Differ	36	(14)
Forces that Maintain Cultural Differences	37	(12)
The Interrelatedness of Cultural Forces	49	(1)
Summary	50	(1)
CHAPTER 3 INTERCULTURAL COMMUNICATION COMPETENCE	51	(24)
Intercultural Communication	51	(8)
Examples of Intercultural Interactions	52	(4)
Similarities and Differences Between Communicators	56	(2)
Definition of Intercultural Communication	58	(1)
Intercultural Communication and Related Terms	59	(3)
Intercultural and Intracultural Communication	60	(1)
Interethnic and Interracial Communication	60	(1)
Cross-cultural and Intercultural Communication	61	(1)
International and Intercultural Communication	61	(1)
Competence and Intercultural Communication	62	(11)
Intracultural Communication Competence	62	(2)
Approaches to the Study of Intercultural Competence	64	(2)
The Components of Intercultural Competence	66	(7)
Summary	73	(2)
PART TWO Cultural Differences in Communication	75	(92)
CHAPTER 4 CULTURAL PATTERNS AND COMMUNICATION: FOUNDATIONS	77	(29)
Defining Cultural Patterns	78	(2)
Components of Cultural Patterns	80	(4)
Beliefs	80	(1)
Values	81	(2)
Norms	83	(1)
Characteristics of Cultural Patterns	84	(18)
The Functions of Cultural Patterns	84	(3)
An Overview of Cultural Patterns	87	(15)
Cultural Patterns and Intercultural Competence	102	(2)
Summary	104	(2)
CHAPTER 5 CULTURAL PATTERNS AND COMMUNICATION: TAXONOMIES	106	(30)
Taxonomies of Cultural Patterns	106	(27)
Hall's High-and Low-Context Cultural Patterns	107	(4)
Hofstede's Cultural Patterns	111	(15)
Bond's Confucian Cultural Patterns	126	(7)
Cultural Taxonomies and Intercultural Competence	133	(1)
Summary	134	(2)
CHAPTER 6 CULTURAL IDENTITY, CULTURAL BIASES, AND INTERCULTURAL CONTACT	136	(31)
Cultural Identity	137	(7)
The Nature of Identity	137	(3)
The Formation of Cultural Identity	140	(2)
Characteristics of Cultural Identity	142	(2)
Cultural Biases	144	(16)
Social Categorizing	145	(1)
Ethnocentrism	146	(3)
Stereotyping	149	(4)
Prejudice	153	(1)
Discrimination	154	(1)
Racism	155	(3)
Overcoming Cultural Biases	158	(2)
Intercultural Contact	160	(3)
Dominance and Subordination Between Groups	160	(2)
Attitudes among Cultural Members	162	(1)
Cultural Identity and Intercultural Competence	163	(2)
Summary	165	(2)
Part Three Coding Intercultural Communication	167	(92)
CHAPTER 7 VERBAL INTERCULTURAL COMMUNICATION	169	(36)
The Power of Language in Intercultural Communication	169	(2)
Definition of Verbal Codes	171	(12)
The Features of Language	172	(1)
Rule Systems in Verbal Codes	173	(5)
Interpretation and Intercultural Communication	178	(5)
Language, Thought, Culture, and Intercultural Communication	183	(17)
The Sapir-Whorf Hypothesis of Linguistic Relativity	183	(8)
Language and Intercultural Communication	191	(9)
Verbal Codes and Intercultural Competence	200	(3)
Summary	203	(2)
CHAPTER 8 NONVERBAL INTERCULTURAL COMMUNICATION	205	(30)
Definition of Nonverbal Codes	205	(3)
Characteristics of Nonverbal Codes	206	(1)
Relationship of Nonverbal to Verbal Communication	207	(1)
Cultural Universals in Nonverbal Communication	208	(1)
Cultural Variations in Nonverbal Communication	208	(4)
Nonverbal Messages in Intercultural Communication	212	(18)
Body Movements	213	(5)
Space	218	(3)
Touch	221	(2)
Time	223	(4)
Voice	227	(2)
Other Nonverbal Code Systems	229	(1)
Synchrony of Nonverbal Communication Codes	230	(2)
Nonverbal Communication and Intercultural Competence	232	(2)
Summary	234	(1)
CHAPTER 9 THE EFFECTS OF CODE USAGE IN INTERCULTURAL COMMUNICATION	235	(24)
Cultural Variations in Persuasion	236	(9)
Persuasion in Intercultural Encounters	236	(1)
Cultural Differences in Persuasion	237	(4)
Cultural Differences in Styles of Persuasion	241	(4)
Preferences in the Organization of Verbal Codes	245	(4)
Organizational Preferences in the Use of U.S. English	246	(1)
Organizational Preferences in Other Languages and Cultures	247	(2)
Cultural Variations in the Structure of Conversations	249	(8)
Value of Talk and Silence	250	(2)
Rules for Conversations	252	(5)
Effects of Code Usage on Intercultural Competence	257	(1)
Summary	257	(2)
PART FOUR Communication in Intercultural Relationships	259	(97)
CHAPTER 10 INTERCULTURAL COMPETENCE IN INTERPERSONAL RELATIONSHIPS	261	(31)
Cultural Variations in Interpersonal Relationships	261	(13)
Types of Interpersonal Relationships	262	(8)
Dimensions of Interpersonal Relationships	270	(2)
Dynamics of Interpersonal Relationships	272	(2)
The Maintenance of Face in Interpersonal Relationships	274	(6)
Types of Face Needs	275	(2)
Facework and Interpersonal Communication	277	(2)
Facework and Intercultural Communication	279	(1)
Improving Intercultural Relationships	280	(10)
Learning about People from Other Cultures	280	(5)
Sharing Oneself with People from Other Cultures	285	(1)
Handling Differences in Intercultural Relationships	286	(4)
Interpersonal Relationships and Intercultural Competence	290	(1)
Summary	291	(1)
CHAPTER 11 EPISODES, CONTEXTS, AND INTERCULTURAL INTERACTIONS	292	(36)
Social Episodes in Intercultural Relationships	292	(11)
The Nature of Social Episodes	292	(3)
Components of Social Episodes	295	(8)
Contexts for Intercultural Communication	303	(24)
The Health-Care Context	304	(5)
The Educational Context	309	(7)
The Business Context	316	(11)
Episodes, Contexts, and Intercultural Competence	327	(1)
Summary	327	(1)
CHAPTER 12 THE POTENTIAL FOR INTERCULTURAL COMPETENCE	328	(28)
Basic Tools for Improving Intercultural Competence	329	(11)
The BASICs of Intercultural Competence	329	(5)
Description, Interpretation, and Evaluation	334	(6)
Outcomes of Intercultural Contact	340	(8)
Acculturation	340	(7)
Becoming an Interculturally Competent Communicator	347	(1)
The Ethics of Intercultural Competence	348	(4)
When in Rome	348	(3)
Are Cultural Values Relative or Universal?	351	(1)
Do the Ends Justify the Means?	351	(1)
Ethics-Your Choices	352	(1)
Summary	352	(2)
Concluding Remarks	354	(2)
Notes	356	(31)
Credits	387	(3)
Author Index	390	(5)
Subject Index	395