International Dictionary of Hospitality Management

by Holcomb; Pizam

• ISBN13: 9780750683852
• ISBN10: 0750683856
• Format: Paperback
• Copyright: 2007-12-19
• Publisher: Elsevier Science

Summary

The International Dictionary of Hospitality Management is the must have companion for all those working or studying in the field of hospitality management. With over 728 entries, it covers everything you need to know, from a concise definition of back office systems, to management accounting and yield management. It covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants and Food service * Time-share * Clubs * Events As well as a functional one: * Accounting and Finance * Marketing * Strategic Management * Human Resources * Information Technology * Facilities Management An abridged version of the successful International Encyclopedia of Hospitality Management, its user friendly layout provides readers with quick and concise answers across this diverse area of industry. * The ideal companion for all studying or working in the hospitality industry providing thorough and easily digestible solutions * Concise definitions for over 700 terms in the field of hospitality management * User-friendly layout that covers all relevant issues in hospitality management from a sectoral as well as functional level

Author Biography

Abraham Pizam is Dean & Linda Chapin Eminent Scholar Chair in Tourism Management at the Rosen College of Hospitality Management, University of Central Florida, USA.

Table of Contents

Average daily rate

Awareness

trial and usage

Back flow prevention

Back of the house in hotels

Back of the house in restaurants

Back office systems

Balance sheet

Baldrige award

Bandwidth

Banquet event order

Bargaining power

Barriers to entry

Barriers to exit

Basic elements of cost

Beliefs and attitudes

Benchmarking

Benchmarking in property management

Benchmarking performance

Biases in consumer decision-making

Biennial timeshare

Bluetooth

Booth

Brand

Branding

Break-even analysis

Breakout sessions

Budget methods

Budget variances

Budgetary controls

Budgetary preparation

Building codes

Building components

Burnout

Business centers

Business environment

Business level strategy

Business management institute

Business process reengineering

Business risk

Capital assets pricing model

Career planning and development

Cash flow

Cash flow statement

Casinos

Centralization

Centralized guestroom HVAC

Chain restaurants

Change management

Characteristics of service

Check out

Cleaning schedule

Clicks and mortar

Club board of directors

Club corporation

Club entertainment

Club fitness programs

Club house

Club management

Club manager certification programs

Club Managers Association of America (CMAA)

Club membership categories

Club membership nomination

Club membership process

Club officers

Club professionals

Club reciprocity

Club types

Coaching

Co-branding

Cognitive dissonance

Collective bargaining

Combined heat and power cogeneration

Comfort zone and human comfort

Commercial home

Commitment

Common-size statements

Communication

Comparative statement analysis

Compensation

Competencies

Competency profiling

Competitive advantage

Competitive position

Competitive strategy

Computer

Computer reservation system (CRS)

Concept mapping

Concierge

Concurrent sessions

Condominium

Conference

Conference center

Conference plan

Configurations

Confirmed reservation

Conflict

Congress center

Consortium

Constructive dismissal

Consumer buying (decision) process

Consumer rights under the purchaser deposit

Contextual effects in consumer behavior

Contingency theory

Continuous improvement

Contract of employment

Contribution margin

Controllable and non-controllable costs

Controllable costs in foodservice

Convention

Convention & visitors bureau (CVB)

Convention catering

Convention center

Convention industry council

Convention service manager

Cook-chill

Cook-freeze

Corporate event market

Corporate evel strategy

Corporate meeting

Cost of goods sold

Cost of sales

Cost strategy

Cost-benefit analysis

Cost-informed pricing methods

Cost-volume-profit analysis

Credit card guarantee

Critical incidents techniques

Critical success factors

Cross selling

Customer centricity

Customer complaint behavior

Customer expectations

Customer lifetime value

Customer loyalty

Customer relationship management in foodservice

Customer relationship marketing/management (CRM)

Customer satisfaction

Cycle menus

Daily operations report

Data envelopment analysis

Data mining

Data warehouse

Database marketing

Database systems

Daypart

Decentralized guestroom HVAC

Decision-making

Decision support systems

Deeded timeshare ownership

Departing the guest

Depreciation of fixed assets

Destination management company

Destination management system

Destination marketing

Destination marketing organization (DMO)

Developer rights under the purchaser deposit

Deviance

Diffusion models

Dining room turnover

Direct billing

Direct costs

Direct mail marketing

Disciplinary action

Disconfirmation theory

Discrimination

Discriminatory pricing

Dismissal

Distinctive capabilities

Distribution channels

Distribution channels in foodservice

District heating/cooling plants

Diversification

Domain name

Downsizing

Drayage

Duty of care

Earnings per share

Economies of scale

Economies of scope

Efficiency ratios

Eighty six

Eighty-twenty customer pyramid

Electric power pu

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