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9780750652957

International Hospitality Industry

by ;
  • ISBN13:

    9780750652957

  • ISBN10:

    0750652950

  • Edition: 1st
  • Format: Nonspecific Binding
  • Copyright: 2003-03-03
  • Publisher: Routledge

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Summary

With contributions from leading figures in the field The International Hospitality Industry looks at both specific sectors of the industry, such as restaurants, cruises, hotels and contract foodservice. The book moves on to highlight the key issues that will be encountered within every sector of the industry - operations, IT, marketing and HR among others - thereby providing the reader with an all-encompassing and comparative overview of the field. * Contributions from experts around the world (USA, France, Holland, Australia, Canada, Switzerland, Ireland and the UK). * Matching the issues to the sectors. * Up-to-date case studies and examples to highlight and illustrate.

Table of Contents

List of contributors
vii
Editor's preface xiii
Part One Structure and Characteristics
Editor's overview
Hotels
5(25)
David Litteljohn
Restaurants
30(29)
Stephen Ball
Linda Roberts
Contract foodservice
59(34)
K. Michael Haywood
Geoff Wilson
Part Two Issues
Editor's overview
Diversity management
93(17)
Roy C. Wood
The impact of information technology
110(16)
Peter O'Connor
Gabriele Piccoli
Operational dilemmas
126(16)
Michael Riley
Strategic choices in the international hospitality industry
142(19)
Adee Athiyaman
Frank Go
Marketing options
161(20)
Alex Gibson
International hospitality managers: past, present and future
181(18)
Judie M. Gannon
Financial management
199(15)
Paul Beals
Themes and prospects
214(17)
Bob Brotherton
Index 231

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

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