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9780471594123

The International Hospitality Industry

by ;
  • ISBN13:

    9780471594123

  • ISBN10:

    0471594121

  • Format: Hardcover
  • Copyright: 1993-07-01
  • Publisher: John Wiley & Sons Inc

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Summary

Identifies the specific aspects of hospitality management related to operating in an international context. Deals with multicultural customers; employing a multicultural workforce; operating in different political, social, economic and legal contexts; and coping with geographic distance. Identifies the main environmental factors and key conditions affecting the industry in the five major regions of the world. Also considers international business formats, functional management and operational issues.

Table of Contents

PARTIAL TABLE OF CONTENTS:
THE INTERNATIONAL HOSPITALITY INDUSTRY.
Western Europe (D. Litteljohn).
North America (M. Haywood).
Latin America and Africa (S. Sussmann & C. Cooper).
BUSINESS FORMATS IN THE INTERNATIONAL HOSPITALITY INDUSTRY.
The Changing Character of the Multinational Hospitality Firm (M. Olsen & K. Merna).
International Management Contracts (P. Barge).
FUNCTIONAL MANAGEMENT ISSUES.
Operations Management Issues (P. Jones).
International Hospitality Marketing (L. Renaghan).
OPERATIONAL ISSUES IN THE INTERNATIONAL HOSPITALITY INDUSTRY.
The International Hospitality Consumer (S. Crawford-Welch).
Technology Transfer in the Hotel Industry (R. Pine).
Index.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

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