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Introductory Perspectives | |
Communication and Competence | |
What is Communication? | |
Definitions of Human Communication | |
Characteristics of Communication | |
Communication is a Process | |
Communication is Uniquely Human | |
Communication is a Collective Activity | |
Communication is Regulatory | |
Summary and Implications | |
A Model of Communication Competence | |
Process CompetenceKnowledge About Communication | |
Message Competence | |
Interpretive Competence | |
Role Competence | |
Self Competence | |
Goal Competence | |
Culture and Context | |
Historical Change and Cultural Values | |
How Technology Affects Cultural Context | |
Relational Cultures as Context | |
Performative Competence | |
Acting on Knowledge | |
Skill BuildingOn Taking a Process Perspective | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connections 1Bonzo Goes to College | |
Interdisciplinary Connections 2Insulting the Meat | |
Research in ReviewGetting the Most Out of College | |
Screening RoomMeet the Parents | |
Building Interpersonal Relationships | |
What is Interpersonal Communication? | |
The Situational Approach to Interpersonal Communication | |
The Developmental Approach to Interpersonal Communication | |
The Role of Interpersonal Communication in Relationships | |
What is a Relationship? | |
The Characteristics of Relationships | |
Relational PathsIntimacy and Distance | |
Private vsPublic Relationships | |
Independence vsConformity | |
What Does It Take To Be Relational Competent? | |
Communication Competence and Relationships | |
Some Characteristics of Healthy Relationships | |
Skill BuildingA Preview | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connections 1 | |
The Neuroscience of Love | |
Interdisciplinary Connections 2 | |
Mind Your Manners | |
Research in Review | |
Stress and Interpersonal Communication | |
Screening Room | |
Eternal Sunshine of the Spotless Mind | |
Sending and Receiving Messages | |
Nonverbal Communication | |
What is Nonverbal Communication? | |
Spontaneous Communication | |
Symbolic Communication | |
The Power of Nonverbal Codes | |
The Functions of Nonverbal Codes | |
Expressing Meaning | |
Modifying Verbal Messages | |
Regulating the Flow of Interaction | |
The Structure of Nonverbal Codes | |
The Visual Communication System | |
Proxemics | |
Environmental Preference | |
Territoriality | |
Personal Space | |
Kinesics | |
Body Movements | |
Types of Gestures | |
Gaze | |
The Expressive Function of Gaze | |
Using Gaze to Monitor and Regulate Interaction | |
Looking vsSeeing | |
Facial Expression | |
Universal Expressions | |
Misreading Facial Expressions | |
Artifacts | |
Physical Appearance | |
Clothing and Adornment | |
The Auditory Communication System | |
Vocal Characteristics | |
Messages in the Voice | |
The Invisible Communication System Chronemics | |
Olfactics | |
Haptics | |
Types of Touch | |
The Contexts and Functions of Touch | |
Culture and Nonverbal Communication | |
Balancing Nonverbal Codes | |
Expectancy Violations Theory | |
Cognitive Valence Theory | |
Compensating and Reciprocating in Everyday Life | |
The Interplay of Verbal and Nonverbal Communication | |
Skill BuildingCommunicating Feelings | |
Expressing Feelings | |
Reflecting Feelings | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection 1 A Better Place to Live | |
Interdisciplinary Connection 2: The Guarded Self | |
Research in ReviewPinocchio's Nose | |
Screening RoomFreaky Friday | |
Language and Interpersonal Communication | |
What is Language? | |
How Verbal and Nonverbal Codes Differ | |
Characteristics of Verbal Codes | |
The Functions of Language | |
The Structure of Language | |
Semantic MeaningLanguage at the Level of the Word | |
Denotative and Connotative Meanings | |
The Importance of Semantic Competence | |
Syntactic MeaningLanguage at the Level of the Sentence | |
Order as Meaning | |
The Importance of Syntactic Competence | |
Pragmatic MeaningLanguage at the Level of the Speech Act | |
Language in Use | |
Interpreting and Producing Speech Acts | |
Using Pragmatic Rules in Interaction | |
Message ProductionAchieving Pragmatic Goals | |
Language, Power, and Politics | |
The Sapir-Whorf Hypothesis | |
Language and Labels | |
Identity and Language Use | |
Social Class and Discourse | |
Gender and Discourse | |
Early Findings | |
Later Criticisms | |
Language, Domination, and Freedom | |
Avoiding Sexist Language | |
Skill BuildingInitiating Conversation | |
Starting to Talk | |
Finding a Topic | |
Asking Questions | |
Using Free Information during Conversation | |
Closing Conversations | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection 1Speaking with Names | |
Interdisciplinary Connection 2From Raillery to Rant | |
Research ReviewPlease and Thank You, Two Magic Words | |
Screening Room 1The King's Speech | |
Listening | |
What is Listening? | |
Listening vsHearing | |
The Listening Process | |
Beyond Accuracy | |
Listening Relationally | |
Listening and the New Technologies | |
Ways of Listening | |
Types of Listening | |
Listening Styles | |
What Should We Listen For? | |
Conflict Management and Effective Listening | |
When are Conflicts Healthy? | |
Why Are Conflicts Difficult to Manage? | |
Hot Emotions | |
Biased Perceptions | |
Communication Obstacles | |
Personal Differences in Conflict Management | |
Attitudes about Human Nature | |
Emotional Intelligence | |
Skill BuildingBecoming a More Competent Listener | |
Improving Comprehension and Evaluation | |
Enhancing Empathic Listening | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connections 1 | |
Hot Under the Collar or Cool Under Fire | |
Interdisciplinary Connections 2 | |
Do Crows Really Use SUVs to Crack Nuts? | |
Research in ReviewWhen Parents and Children Don't See Eye to Eye | |
Screening RoomAbout a Boy | |
Perceiving and Interpreting Social Worlds | |
Factors that Affect the Way we See the World | |
Emotions and Perception | |
Motivation and Perception | |
Cognitive Structures and Perception | |
Schematic Thinking and Information Processing | |
Schemata that Describe and Classify People | |
Personal Constructs | |
Person Prototypes and Stereotypes | |
Stereotypes | |
Schemata that Define Roles and Relationships | |
Schemata Containing Information about the Self | |
Schemata that Tell Us What to Do in Social Situations | |
Social Cognition and Interpersonal Interaction | |
Sizing up Situations | |
Episode Identification | |
Using Scripts to Guide Interaction | |
The Invisibility of Situational Constraints | |
Perceiving Other People | |
Using Personal Constructs to Judge Others | |
Implicit Personality Theories and Interaction | |
Evaluating Relationships | |
Self-Monitoring | |
Creating Relational Definitions | |
Explaining Behavior by Making Attributions | |
Personality vsSituation | |
Attributional Biases | |
Overestimating Personality | |
Underestimating the Situation | |
Seeing Things from Our Own Perspective | |
Categorical Thinking and Interpretive Competence | |
Na`ve RealismSeeing What We Believe | |
Dual Processing and Impression Formation | |
Attention and Identification | |
Controlled Categorization | |
Personalization | |
Skill BuildingBecoming More Mindful | |
Mindfulness and Open-Mindedness | |
Increasing Mindfulness | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection 1 The Power of the Present | |
Interdisciplinary Connection 2 Making Sense by Using Reflections and Interpretations | |
Research in ReviewWhen Being Mindful Really Matters | |
Screening RoomMemento | |
Meeting Social Expectations | |
Creating Social Identities | |
Social Control and Conformity | |
The Nature of Social Roles | |
Choosing Our Roles | |
Social Support and Role Identity | |
The Looking-Glass Self | |
Social Comparison Processes | |
Commitment and Role Identity | |
Rewards and Role Identity | |
How Social Roles Affect Communication | |
Communication as Performance | |
Face-Work and the Social Self | |
Other Aspects of Everyday Performance | |
Sets, Costumes, and Props | |
Backstage Behavior | |
Ensemble Acting | |
Communication as Story-telling | |
Skill-BuildingShowing Politeness and Respect | |
Interpersonal Sensitivity | |
Avoiding Threats to Face | |
Balancing Solidarity and Independence | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection | |
They Just Like to Be Not the Same as Us | |
Interdisciplinary Connection | |
Talking Tough in Teamsterville | |
Research in Review | |
Guys Can't Say That to Guys | |
Screening room | |
Big Fish | |
Establishing Individual Identities | |
The Self in History | |
Self ConceptsGaining Independence from Social Roles and Rules | |
What is the Self-Concept? | |
Self as Narrative | |
Self as Cognitive Schema | |
Self as Behavior | |
Self as Relational Achievement | |
Self as Internal Dialogue | |
Personality Differences and Interpersonal Communication | |
Communicator Styles | |
Rhetorical Sensitivity | |
The Noble Self | |
The Rhetorical Reflector | |
The Rhetorical Sensitive | |
Attachment Styles | |
Intimacy Motivation | |
Skill-BuildingImproving Competence Through Self-Disclosure | |
What is Self Disclosure? | |
General Rules for Revealing the Self | |
A Case Study in DisclosureComing Out | |
How to Reveal Same Sex Orientation | |
What to Say When a Friend Comes Out | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection 1The Saturated Self | |
Interdisciplinary Connection 2Zen and the Art of Selflessness | |
Research ReviewPresentation of Self in Cyberspace | |
Screening Room 1Big Eden | |
Achieving Personal and Relational Goals | |
What is Interpersonal Influence? | |
Types of Influence | |
Culture and Influence | |
Issues in Influence | |
Skills for Goal Achievement | |
Face and Interpersonal Influence | |
Symbolic Role-Taking | |
Theories of Influence; Understanding Others' Needs | |
The Need for Rewards | |
Classical Conditioning | |
Operant Conditioning | |
Social Learning | |
Social Exchange Processes | |
The Need for Consistency | |
Cognitive Dissonance Theory | |
Ways to Reduce Dissonance | |
Commitment and Consistency | |
The Need to Establish Identity | |
Value Theory | |
Relationships and Self Validation | |
SummaryChoice and Motivation | |
Source Characteristics | |
Power and Interpersonal Influence | |
Self-Presentation Strategies | |
Influence as Self-Persuasion | |
Message Strategies | |
Compliance-Seeking Strategies | |
Strategies in Interaction | |
Skill BuildingSteps to Goal Achievement | |
Principles of Goal Competence | |
Becoming Appropriately Assertive | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection 1Weapons of Influence | |
Interdisciplinary Connection 2What's in a Name? | |
Research in ReviewWait 'Till you Hear What I Heard | |
Screening RoomThank You For Smoking | |
Relational contexts | |
Understanding Family Relationships | |
Maintaining Family Ties | |
The Family as a System | |
Family Structures | |
Power-Authority Structure | |
Decision-Making Structure | |
Interaction Structure | |
Characteristics of Family Structures | |
Role Differentiation | |
Boundaries | |
Coordination of Subsystems | |
The Functions of the Family | |
Internal Functions | |
Providing Care | |
Socialization | |
Intellectual Development | |
Recreation | |
Emotional Support | |
External functions | |
Cultural Transmission | |
Accommodation | |
Families and Change | |
The Dynamics of Family Evolution | |
The Family Life Cycle | |
Stressful Contact with Outside Sources | |
Illness or Death of a Family Member | |
Divorce or Separation of Family Members | |
Strategies for Coping with Change | |
Anticipating Change | |
Encouraging Family Cohesiveness | |
Maintaining Adaptability | |
Building Social Networks | |
Family Communication Patterns | |
Family Rules and Family Identity | |
Establishing Communication Rules | |
Regulative Rules | |
Constitutive rules | |
Family Themes and Identity | |
Interaction in Family Subsystems | |
Husbands and Wives | |
Parents and Children | |
Siblings | |
Families in History | |
Skill BuildingCommunicating to Comfort | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection 1 Creating Hallmark Moments | |
Interdisciplinary Connection 2 Divorce is When Your Family is Dead | |
Research in ReviewYou're My Parent But You're Not | |
Screening RoomThe Kids Are All Right | |
Creating Intimate Relationships | |
What is Intimacy? | |
Have People Always Had Intimate Relationships? | |
Moving from Public to Private Relationships | |
Factors that Influence Definitions of Intimacy | |
Family Messages | |
Recent Cultural Messages | |
Environnemental Conditions | |
Individual Relational Messages and Intimacy | |
Sending Dominance Messages | |
Dimensions of Intimacy | |
Relational Contracts and Cultures | |
Opening the Door to Intimacy | |
Interpersonal Attraction | |
Duck's Filtering Theory of Attraction | |
Interpersonal Magnets | |
Physical Beauty | |
Similarity | |
Reciprocal Liking | |
Complementary Needs | |
Costs and Rewards | |
Other Sources of Attraction | |
Coming CloserCreating Intimate Relationships | |
Stages in the Development of Romantic Coupling | |
Initiating | |
Experimenting | |
Intensifying | |
Integrating | |
Bonding | |
The Development of Friendship | |
Rawlins' Friendship Stages | |
Rawlins' Friendship Stages | |
Keeping It TogetherRelational Maintenance | |
Balancing Relational Dialectics | |
The Expressive-Protective Dialectic | |
The Autonomy-Togetherness Dialectic | |
The Novelty-Predictability Dialectic | |
The Gender Role Dialectic | |
Working Out Dialectic Tensions | |
Perceptual Biases during Maintenance | |
Relational Maintenance Behaviors | |
Too Close for Comfort | |
When Relationships Self-Destruct | |
Stages in Relational Deterioration | |
Differentiating | |
Circumscribing | |
Stagnating | |
Avoiding | |
Terminating | |
Dysfunctional Relational Patterns | |
Why Patterns Are Important | |
Unhealthy Patterns of Communication | |
Problems of Punctuation | |
Disconfirming Responses | |
Double Binds and Paradoxes | |
URPs and Spirals | |
Signs of Trouble to Come | |
Successful Couples | |
Unstable Couples | |
Gottman's Four Horsemen | |
CriticismContempt | |
Defensiveness | |
Stonewalling | |
Skill Building | |
Offering Effective Feedback | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection 1Playing the Dating Game | |
Interdisciplinary connection 2Long Distance Dating Relationships | |
Research in Review | |
"This is Your Brain on Love" | |
Screening RoomThe Social Network | |
Managing Professional Relationships | |
Interpersonal Communication in Public Situations | |
Public Realms in History | |
Interacting in the Public Realm Today | |
Enacting Roles and Scripts | |
Showing and Deserving Respect | |
Avoidance Rituals | |
Presentational Rituals | |
Demeanor | |
Giving Priority to Practical Goals | |
Making Room for Expressive Behavior | |
Communicating in Our Communities | |
Space and PlaceCommunity Design and Communication | |
Third PlacesConnecting with Your Community | |
Interacting in the Workplace | |
Sizing Up Organizational Cultures | |
Learning the Ropes | |
Attending to Organizational Stories and Rituals | |
Narratives and Stories | |
Rituals and Practices | |
Participating in Communication Networks | |
Joining the Team | |
Leading the Team | |
Building Teamwork Skills | |
Establishing Norms | |
Developing Cohesion | |
Coping with Supervision and Status | |
Status Differences in Communication | |
Effective Supervisory Communication | |
Serving the Customer | |
One-to-One Marketing | |
Internal Customer Relations | |
Balancing Personal and Professional Relationships | |
Framing Friendship in the Workplace | |
Managing the Office Romance | |
Deciphering the Boundaries between Home, Work, and Community | |
Skill BuildingApproaches to Workplace Conflict | |
Choosing Your Conflict Style | |
Taking a Problem-Solving Approach to Negotiation | |
Compromise vsProblem-Solving | |
Problem-Solving Strategies | |
Rules for Cooperative Problem-Solving | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection 1 The Conversational Organization | |
Interdisciplinary Connection 2 Sorry, I'm Not Apologizing | |
Research ReviewLessons from The Apprentice | |
Screening Room 1Barbershop | |
Screening Room 2Office Spaces | |
Interpersonal Communication, Culture, and Change | |
Cultural Influences | |
Dimensions of Difference | |
Locus of ControlControl vsConstraint | |
Action OrientationDoing vsBeing | |
Attitudes Toward TimeM-time vsP-time | |
Connections to OthersIndividualism vs | |
CollectivismCommunication StylesLow-Context vsHigh-Context | |
American Cultural Patterns | |
Ethnic, Regional, and Class Differences | |
Shifting Cultural Identities | |
Ethnicity and Language Choices | |
Regional and Class Differences | |
Communicating Across Culture | |
Barriers to Intercultural Understanding | |
Prejudice | |
Communicating Prejudice | |
Ethnocentrism | |
Assumed Similarity | |
Historical Influences | |
The Colonial Period (1600-1780) | |
The Colonial Household | |
Codes of Conduct | |
Social Identity and Patriarchy | |
Gender Roles and Social Identity | |
The Early Industrial Period (1830-1880) | |
Social Change and Anxiety | |
The l9th-Century Home | |
Rudeness and Civility | |
Gender Roles and Personal Identity | |
The Modern Period (1900-1960) | |
Mass Consumption and the American Dream | |
Home and Family Values | |
Personality and Self-Expression | |
Sex and Self-Discovery | |
Skill BuildingIncreasing Sensitivity to Context | |
Adapting to International Differences | |
Increasing Co-cultural Understanding | |
Process to Performance | |
Questioning Communication Revisited | |
Review Terms | |
Suggested Readings | |
Online Student Resources | |
Observation Guides | |
Exercises | |
Interdisciplinary Connection 1The Thrill of Victory | |
Interdisciplinary Connection 2If You Can't Stand the Shame | |
Research in Review | |
When Nobody Knows Who You Really Are | |
Screening RoomCrash | |
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