Interpersonal Communication
- ISBN13:
9780199827503
- ISBN10:
0199827508
- Edition: 7th
- Format: Paperback
- Copyright: 2011-12-20
- Publisher: Oxford University Press
- More Book Details
Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
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Supplemental Materials
What is included with this book?
- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
- The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
Summary
The seventh edition ofInterpersonal Communicationcontinues the tradition of excellence established by this theory-driven text. Its unique learning model, which emphasizes communication competence, stands at the forefront of the discipline. Now featuring a four-color interior and an entirely new art program, it remains at the highest level of scholarship offered for courses in interpersonal communication. NEW TO THIS EDITION: -New highlighted boxes, "Interdisciplinary Connections," make the applications of the social-scientific theory presented in the text more engaging -Further integration of the communication competence model, which has been made clearer and reappears several times throughout the text -A new chapter on Listening -Six new "Screening Room" that relate concepts to popular movies and television shows SUPPORT PACKAGE FOR INSTRUCTORS: -Instructor's Manual -Instructor's Resource CD with Computerized Test Bank -ACompanion Websitefeaturing chapter outlines, review questions, and PowerPoint-based slides is available at www.oup.com/us/trenholm
Table of Contents
| Introductory Perspectives | |
| Communication and Competence | |
| What is Communication? | |
| Definitions of Human Communication | |
| Characteristics of Communication | |
| Communication is a Process | |
| Communication is Uniquely Human | |
| Communication is a Collective Activity | |
| Communication is Regulatory | |
| Summary and Implications | |
| A Model of Communication Competence | |
| Process CompetenceKnowledge About Communication | |
| Message Competence | |
| Interpretive Competence | |
| Role Competence | |
| Self Competence | |
| Goal Competence | |
| Culture and Context | |
| Historical Change and Cultural Values | |
| How Technology Affects Cultural Context | |
| Relational Cultures as Context | |
| Performative Competence | |
| Acting on Knowledge | |
| Skill BuildingOn Taking a Process Perspective | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connections 1Bonzo Goes to College | |
| Interdisciplinary Connections 2Insulting the Meat | |
| Research in ReviewGetting the Most Out of College | |
| Screening RoomMeet the Parents | |
| Building Interpersonal Relationships | |
| What is Interpersonal Communication? | |
| The Situational Approach to Interpersonal Communication | |
| The Developmental Approach to Interpersonal Communication | |
| The Role of Interpersonal Communication in Relationships | |
| What is a Relationship? | |
| The Characteristics of Relationships | |
| Relational PathsIntimacy and Distance | |
| Private vsPublic Relationships | |
| Independence vsConformity | |
| What Does It Take To Be Relational Competent? | |
| Communication Competence and Relationships | |
| Some Characteristics of Healthy Relationships | |
| Skill BuildingA Preview | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connections 1 | |
| The Neuroscience of Love | |
| Interdisciplinary Connections 2 | |
| Mind Your Manners | |
| Research in Review | |
| Stress and Interpersonal Communication | |
| Screening Room | |
| Eternal Sunshine of the Spotless Mind | |
| Sending and Receiving Messages | |
| Nonverbal Communication | |
| What is Nonverbal Communication? | |
| Spontaneous Communication | |
| Symbolic Communication | |
| The Power of Nonverbal Codes | |
| The Functions of Nonverbal Codes | |
| Expressing Meaning | |
| Modifying Verbal Messages | |
| Regulating the Flow of Interaction | |
| The Structure of Nonverbal Codes | |
| The Visual Communication System | |
| Proxemics | |
| Environmental Preference | |
| Territoriality | |
| Personal Space | |
| Kinesics | |
| Body Movements | |
| Types of Gestures | |
| Gaze | |
| The Expressive Function of Gaze | |
| Using Gaze to Monitor and Regulate Interaction | |
| Looking vsSeeing | |
| Facial Expression | |
| Universal Expressions | |
| Misreading Facial Expressions | |
| Artifacts | |
| Physical Appearance | |
| Clothing and Adornment | |
| The Auditory Communication System | |
| Vocal Characteristics | |
| Messages in the Voice | |
| The Invisible Communication System Chronemics | |
| Olfactics | |
| Haptics | |
| Types of Touch | |
| The Contexts and Functions of Touch | |
| Culture and Nonverbal Communication | |
| Balancing Nonverbal Codes | |
| Expectancy Violations Theory | |
| Cognitive Valence Theory | |
| Compensating and Reciprocating in Everyday Life | |
| The Interplay of Verbal and Nonverbal Communication | |
| Skill BuildingCommunicating Feelings | |
| Expressing Feelings | |
| Reflecting Feelings | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection 1 A Better Place to Live | |
| Interdisciplinary Connection 2: The Guarded Self | |
| Research in ReviewPinocchio's Nose | |
| Screening RoomFreaky Friday | |
| Language and Interpersonal Communication | |
| What is Language? | |
| How Verbal and Nonverbal Codes Differ | |
| Characteristics of Verbal Codes | |
| The Functions of Language | |
| The Structure of Language | |
| Semantic MeaningLanguage at the Level of the Word | |
| Denotative and Connotative Meanings | |
| The Importance of Semantic Competence | |
| Syntactic MeaningLanguage at the Level of the Sentence | |
| Order as Meaning | |
| The Importance of Syntactic Competence | |
| Pragmatic MeaningLanguage at the Level of the Speech Act | |
| Language in Use | |
| Interpreting and Producing Speech Acts | |
| Using Pragmatic Rules in Interaction | |
| Message ProductionAchieving Pragmatic Goals | |
| Language, Power, and Politics | |
| The Sapir-Whorf Hypothesis | |
| Language and Labels | |
| Identity and Language Use | |
| Social Class and Discourse | |
| Gender and Discourse | |
| Early Findings | |
| Later Criticisms | |
| Language, Domination, and Freedom | |
| Avoiding Sexist Language | |
| Skill BuildingInitiating Conversation | |
| Starting to Talk | |
| Finding a Topic | |
| Asking Questions | |
| Using Free Information during Conversation | |
| Closing Conversations | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection 1Speaking with Names | |
| Interdisciplinary Connection 2From Raillery to Rant | |
| Research ReviewPlease and Thank You, Two Magic Words | |
| Screening Room 1The King's Speech | |
| Listening | |
| What is Listening? | |
| Listening vsHearing | |
| The Listening Process | |
| Beyond Accuracy | |
| Listening Relationally | |
| Listening and the New Technologies | |
| Ways of Listening | |
| Types of Listening | |
| Listening Styles | |
| What Should We Listen For? | |
| Conflict Management and Effective Listening | |
| When are Conflicts Healthy? | |
| Why Are Conflicts Difficult to Manage? | |
| Hot Emotions | |
| Biased Perceptions | |
| Communication Obstacles | |
| Personal Differences in Conflict Management | |
| Attitudes about Human Nature | |
| Emotional Intelligence | |
| Skill BuildingBecoming a More Competent Listener | |
| Improving Comprehension and Evaluation | |
| Enhancing Empathic Listening | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connections 1 | |
| Hot Under the Collar or Cool Under Fire | |
| Interdisciplinary Connections 2 | |
| Do Crows Really Use SUVs to Crack Nuts? | |
| Research in ReviewWhen Parents and Children Don't See Eye to Eye | |
| Screening RoomAbout a Boy | |
| Perceiving and Interpreting Social Worlds | |
| Factors that Affect the Way we See the World | |
| Emotions and Perception | |
| Motivation and Perception | |
| Cognitive Structures and Perception | |
| Schematic Thinking and Information Processing | |
| Schemata that Describe and Classify People | |
| Personal Constructs | |
| Person Prototypes and Stereotypes | |
| Stereotypes | |
| Schemata that Define Roles and Relationships | |
| Schemata Containing Information about the Self | |
| Schemata that Tell Us What to Do in Social Situations | |
| Social Cognition and Interpersonal Interaction | |
| Sizing up Situations | |
| Episode Identification | |
| Using Scripts to Guide Interaction | |
| The Invisibility of Situational Constraints | |
| Perceiving Other People | |
| Using Personal Constructs to Judge Others | |
| Implicit Personality Theories and Interaction | |
| Evaluating Relationships | |
| Self-Monitoring | |
| Creating Relational Definitions | |
| Explaining Behavior by Making Attributions | |
| Personality vsSituation | |
| Attributional Biases | |
| Overestimating Personality | |
| Underestimating the Situation | |
| Seeing Things from Our Own Perspective | |
| Categorical Thinking and Interpretive Competence | |
| Na`ve RealismSeeing What We Believe | |
| Dual Processing and Impression Formation | |
| Attention and Identification | |
| Controlled Categorization | |
| Personalization | |
| Skill BuildingBecoming More Mindful | |
| Mindfulness and Open-Mindedness | |
| Increasing Mindfulness | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection 1 The Power of the Present | |
| Interdisciplinary Connection 2 Making Sense by Using Reflections and Interpretations | |
| Research in ReviewWhen Being Mindful Really Matters | |
| Screening RoomMemento | |
| Meeting Social Expectations | |
| Creating Social Identities | |
| Social Control and Conformity | |
| The Nature of Social Roles | |
| Choosing Our Roles | |
| Social Support and Role Identity | |
| The Looking-Glass Self | |
| Social Comparison Processes | |
| Commitment and Role Identity | |
| Rewards and Role Identity | |
| How Social Roles Affect Communication | |
| Communication as Performance | |
| Face-Work and the Social Self | |
| Other Aspects of Everyday Performance | |
| Sets, Costumes, and Props | |
| Backstage Behavior | |
| Ensemble Acting | |
| Communication as Story-telling | |
| Skill-BuildingShowing Politeness and Respect | |
| Interpersonal Sensitivity | |
| Avoiding Threats to Face | |
| Balancing Solidarity and Independence | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection | |
| They Just Like to Be Not the Same as Us | |
| Interdisciplinary Connection | |
| Talking Tough in Teamsterville | |
| Research in Review | |
| Guys Can't Say That to Guys | |
| Screening room | |
| Big Fish | |
| Establishing Individual Identities | |
| The Self in History | |
| Self ConceptsGaining Independence from Social Roles and Rules | |
| What is the Self-Concept? | |
| Self as Narrative | |
| Self as Cognitive Schema | |
| Self as Behavior | |
| Self as Relational Achievement | |
| Self as Internal Dialogue | |
| Personality Differences and Interpersonal Communication | |
| Communicator Styles | |
| Rhetorical Sensitivity | |
| The Noble Self | |
| The Rhetorical Reflector | |
| The Rhetorical Sensitive | |
| Attachment Styles | |
| Intimacy Motivation | |
| Skill-BuildingImproving Competence Through Self-Disclosure | |
| What is Self Disclosure? | |
| General Rules for Revealing the Self | |
| A Case Study in DisclosureComing Out | |
| How to Reveal Same Sex Orientation | |
| What to Say When a Friend Comes Out | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection 1The Saturated Self | |
| Interdisciplinary Connection 2Zen and the Art of Selflessness | |
| Research ReviewPresentation of Self in Cyberspace | |
| Screening Room 1Big Eden | |
| Achieving Personal and Relational Goals | |
| What is Interpersonal Influence? | |
| Types of Influence | |
| Culture and Influence | |
| Issues in Influence | |
| Skills for Goal Achievement | |
| Face and Interpersonal Influence | |
| Symbolic Role-Taking | |
| Theories of Influence; Understanding Others' Needs | |
| The Need for Rewards | |
| Classical Conditioning | |
| Operant Conditioning | |
| Social Learning | |
| Social Exchange Processes | |
| The Need for Consistency | |
| Cognitive Dissonance Theory | |
| Ways to Reduce Dissonance | |
| Commitment and Consistency | |
| The Need to Establish Identity | |
| Value Theory | |
| Relationships and Self Validation | |
| SummaryChoice and Motivation | |
| Source Characteristics | |
| Power and Interpersonal Influence | |
| Self-Presentation Strategies | |
| Influence as Self-Persuasion | |
| Message Strategies | |
| Compliance-Seeking Strategies | |
| Strategies in Interaction | |
| Skill BuildingSteps to Goal Achievement | |
| Principles of Goal Competence | |
| Becoming Appropriately Assertive | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection 1Weapons of Influence | |
| Interdisciplinary Connection 2What's in a Name? | |
| Research in ReviewWait 'Till you Hear What I Heard | |
| Screening RoomThank You For Smoking | |
| Relational contexts | |
| Understanding Family Relationships | |
| Maintaining Family Ties | |
| The Family as a System | |
| Family Structures | |
| Power-Authority Structure | |
| Decision-Making Structure | |
| Interaction Structure | |
| Characteristics of Family Structures | |
| Role Differentiation | |
| Boundaries | |
| Coordination of Subsystems | |
| The Functions of the Family | |
| Internal Functions | |
| Providing Care | |
| Socialization | |
| Intellectual Development | |
| Recreation | |
| Emotional Support | |
| External functions | |
| Cultural Transmission | |
| Accommodation | |
| Families and Change | |
| The Dynamics of Family Evolution | |
| The Family Life Cycle | |
| Stressful Contact with Outside Sources | |
| Illness or Death of a Family Member | |
| Divorce or Separation of Family Members | |
| Strategies for Coping with Change | |
| Anticipating Change | |
| Encouraging Family Cohesiveness | |
| Maintaining Adaptability | |
| Building Social Networks | |
| Family Communication Patterns | |
| Family Rules and Family Identity | |
| Establishing Communication Rules | |
| Regulative Rules | |
| Constitutive rules | |
| Family Themes and Identity | |
| Interaction in Family Subsystems | |
| Husbands and Wives | |
| Parents and Children | |
| Siblings | |
| Families in History | |
| Skill BuildingCommunicating to Comfort | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection 1 Creating Hallmark Moments | |
| Interdisciplinary Connection 2 Divorce is When Your Family is Dead | |
| Research in ReviewYou're My Parent But You're Not | |
| Screening RoomThe Kids Are All Right | |
| Creating Intimate Relationships | |
| What is Intimacy? | |
| Have People Always Had Intimate Relationships? | |
| Moving from Public to Private Relationships | |
| Factors that Influence Definitions of Intimacy | |
| Family Messages | |
| Recent Cultural Messages | |
| Environnemental Conditions | |
| Individual Relational Messages and Intimacy | |
| Sending Dominance Messages | |
| Dimensions of Intimacy | |
| Relational Contracts and Cultures | |
| Opening the Door to Intimacy | |
| Interpersonal Attraction | |
| Duck's Filtering Theory of Attraction | |
| Interpersonal Magnets | |
| Physical Beauty | |
| Similarity | |
| Reciprocal Liking | |
| Complementary Needs | |
| Costs and Rewards | |
| Other Sources of Attraction | |
| Coming CloserCreating Intimate Relationships | |
| Stages in the Development of Romantic Coupling | |
| Initiating | |
| Experimenting | |
| Intensifying | |
| Integrating | |
| Bonding | |
| The Development of Friendship | |
| Rawlins' Friendship Stages | |
| Rawlins' Friendship Stages | |
| Keeping It TogetherRelational Maintenance | |
| Balancing Relational Dialectics | |
| The Expressive-Protective Dialectic | |
| The Autonomy-Togetherness Dialectic | |
| The Novelty-Predictability Dialectic | |
| The Gender Role Dialectic | |
| Working Out Dialectic Tensions | |
| Perceptual Biases during Maintenance | |
| Relational Maintenance Behaviors | |
| Too Close for Comfort | |
| When Relationships Self-Destruct | |
| Stages in Relational Deterioration | |
| Differentiating | |
| Circumscribing | |
| Stagnating | |
| Avoiding | |
| Terminating | |
| Dysfunctional Relational Patterns | |
| Why Patterns Are Important | |
| Unhealthy Patterns of Communication | |
| Problems of Punctuation | |
| Disconfirming Responses | |
| Double Binds and Paradoxes | |
| URPs and Spirals | |
| Signs of Trouble to Come | |
| Successful Couples | |
| Unstable Couples | |
| Gottman's Four Horsemen | |
| CriticismContempt | |
| Defensiveness | |
| Stonewalling | |
| Skill Building | |
| Offering Effective Feedback | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection 1Playing the Dating Game | |
| Interdisciplinary connection 2Long Distance Dating Relationships | |
| Research in Review | |
| "This is Your Brain on Love" | |
| Screening RoomThe Social Network | |
| Managing Professional Relationships | |
| Interpersonal Communication in Public Situations | |
| Public Realms in History | |
| Interacting in the Public Realm Today | |
| Enacting Roles and Scripts | |
| Showing and Deserving Respect | |
| Avoidance Rituals | |
| Presentational Rituals | |
| Demeanor | |
| Giving Priority to Practical Goals | |
| Making Room for Expressive Behavior | |
| Communicating in Our Communities | |
| Space and PlaceCommunity Design and Communication | |
| Third PlacesConnecting with Your Community | |
| Interacting in the Workplace | |
| Sizing Up Organizational Cultures | |
| Learning the Ropes | |
| Attending to Organizational Stories and Rituals | |
| Narratives and Stories | |
| Rituals and Practices | |
| Participating in Communication Networks | |
| Joining the Team | |
| Leading the Team | |
| Building Teamwork Skills | |
| Establishing Norms | |
| Developing Cohesion | |
| Coping with Supervision and Status | |
| Status Differences in Communication | |
| Effective Supervisory Communication | |
| Serving the Customer | |
| One-to-One Marketing | |
| Internal Customer Relations | |
| Balancing Personal and Professional Relationships | |
| Framing Friendship in the Workplace | |
| Managing the Office Romance | |
| Deciphering the Boundaries between Home, Work, and Community | |
| Skill BuildingApproaches to Workplace Conflict | |
| Choosing Your Conflict Style | |
| Taking a Problem-Solving Approach to Negotiation | |
| Compromise vsProblem-Solving | |
| Problem-Solving Strategies | |
| Rules for Cooperative Problem-Solving | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection 1 The Conversational Organization | |
| Interdisciplinary Connection 2 Sorry, I'm Not Apologizing | |
| Research ReviewLessons from The Apprentice | |
| Screening Room 1Barbershop | |
| Screening Room 2Office Spaces | |
| Interpersonal Communication, Culture, and Change | |
| Cultural Influences | |
| Dimensions of Difference | |
| Locus of ControlControl vsConstraint | |
| Action OrientationDoing vsBeing | |
| Attitudes Toward TimeM-time vsP-time | |
| Connections to OthersIndividualism vs | |
| CollectivismCommunication StylesLow-Context vsHigh-Context | |
| American Cultural Patterns | |
| Ethnic, Regional, and Class Differences | |
| Shifting Cultural Identities | |
| Ethnicity and Language Choices | |
| Regional and Class Differences | |
| Communicating Across Culture | |
| Barriers to Intercultural Understanding | |
| Prejudice | |
| Communicating Prejudice | |
| Ethnocentrism | |
| Assumed Similarity | |
| Historical Influences | |
| The Colonial Period (1600-1780) | |
| The Colonial Household | |
| Codes of Conduct | |
| Social Identity and Patriarchy | |
| Gender Roles and Social Identity | |
| The Early Industrial Period (1830-1880) | |
| Social Change and Anxiety | |
| The l9th-Century Home | |
| Rudeness and Civility | |
| Gender Roles and Personal Identity | |
| The Modern Period (1900-1960) | |
| Mass Consumption and the American Dream | |
| Home and Family Values | |
| Personality and Self-Expression | |
| Sex and Self-Discovery | |
| Skill BuildingIncreasing Sensitivity to Context | |
| Adapting to International Differences | |
| Increasing Co-cultural Understanding | |
| Process to Performance | |
| Questioning Communication Revisited | |
| Review Terms | |
| Suggested Readings | |
| Online Student Resources | |
| Observation Guides | |
| Exercises | |
| Interdisciplinary Connection 1The Thrill of Victory | |
| Interdisciplinary Connection 2If You Can't Stand the Shame | |
| Research in Review | |
| When Nobody Knows Who You Really Are | |
| Screening RoomCrash | |
| Table of Contents provided by Publisher. All Rights Reserved. |
Supplemental Materials
What is included with this book?
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.
