Updated in its 13thedition, Joseph Devito's The Interpersonal Communication Bookprovides a highly interactive presentation of the theory, research, and skills of interpersonal communication with integrated discussions of diversity, ethics, workplace issues, face-to-face and computer-mediated communication and a new focus on the concept of choice in communication. This thirteenth edition presents a comprehensive view of the theory and research in interpersonal communication and, at the same time, guides readers to improve a wide range of interpersonal skills. The text emphasizes how to choose among those skills and make effective communication choicesin a variety of personal, social, and workplace relationships.

Table of Contents:

PART ONE: PRELIMINARIES TO INTERPERSONAL COMMUNICATION

1. Foundations of Interpersonal Communication

Why Study Interpersonal Communication

The Nature of Interpersonal Communication

Elements of Interpersonal Communication

Principles of Interpersonal Communication

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: What Do You Believe about Interpersonal Communication?

Ethics in Interpersonal Communication: Ethical Questions

Understanding Theory & Research: Communication Theories and Research

Understanding Interpersonal Skills: Mindfulness

2. Culture and Interpersonal Communication

Culture

Cultural Differences

Principles for Effective Intercultural Communication

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: Ethnocentrism Scale

Test Yourself: What’s Your Cultural Orientation?

Ethics in Interpersonal Communication: Culture and Ethics

Understanding Theory & Research: Culture Shock

Understanding Interpersonal Skills: Cultural Sensitivity

3. Perception and the Self and Others in Interpersonal Communication

The Self in Interpersonal Communication

Perception in Interpersonal Communication

Impression Formation

Impression Management: Goals and Strategies

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: How’s Your Self-Esteem?

Test Yourself: How Accurate Are You at People Perception?

Ethics in Interpersonal Communication: The Ethics of Impression Management

Understanding Theory & Research: The Just World Hypothesis

Understanding Interpersonal Skills: Other-Orientation

4. Listening in Interpersonal Communication

The Importance of Listening

The Process of Listening

Listening Barriers

Styles of Effective Listening

Culture, Gender, and Listening

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: How Do You Listen?

Ethics in Interpersonal Communication: Ethical Listening

Understanding Theory & Research: Listening to Lying

Understanding Interpersonal Skills: Openness

PART TWO. INTERPERSONAL MESSAGES

5. Verbal Messages

Principles of Verbal Messages

Guidelines for Using Verbal Messages Effectively

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: How Assertive Are Your Messages?

Test Yourself: Can You Distinguish Facts from Inferences?

Ethics in Interpersonal Communication: Lying

Understanding Theory & Research: Theories of Gender Differences

Understanding Interpersonal Skills: Metacommunication

6. Nonverbal Messages

Principles of Nonverbal Communication

Channels of Nonverbal Communication

Nonverbal Communication Competence

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: Do You Avoid Touch?

Test Yourself: What’s Your Time?

Ethics in Interpersonal Communication: Interpersonal Silence

Understanding Theory & Research: Theories about Space

Understanding Interpersonal Skills: Immediacy

7. Emotional Messages

Principles of Emotions and Emotional Messages

Obstacles to Communicating Emotions

Emotional Competence

Emotional Responding

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: How Do You Feel about Communicating Feelings?

Ethics in Interpersonal Communication: Motivational Appeals

Understanding Theory & Research: Theories of Emotions

Understanding Interpersonal Skills: Flexibility

Handling Anger: A Special Case Illustration

Anger Management: SCREAM Before You Scream

8. Conversational Messages

Principles of Conversation

Conversational Disclosure: Revealing Yourself

Organizational Conversation

Everyday Conversations

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: How Polite Are You?

Test Yourself: How Do You Small Talk?

Ethics in Interpersonal Communication: The Ethics of Gossip

Understanding Theory & Research: Online Relationship Theories

Understanding Interpersonal Skills: Expressiveness

PART THREE. INTERPERSONAL RELATIONSHIPS

9. Interpersonal Relationships

Relationship Stages

Relationship Theories

Relationship Communication

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: What Is Attractive to You?

Ethics in Interpersonal Communication: Your Obligation to Reveal Yourself

Understanding Theory & Research: Relationship Commitment

Understanding Interpersonal Skills: Empathy

10. Interpersonal Relationship Types

Friendship Relationships

Love Relationships

Family Relationships

Workplace Communication

The Dark Side of Interpersonal Relationships

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: What Kind of Lover Are You?

Test Yourself: Is Violence a part of Your Relationship?

Ethics in Interpersonal Communication: Relationship Ethics

Understanding Theory & Research: Love Styles and Personality

Understanding Interpersonal Skills: Supportiveness

11. Interpersonal Conflict and Conflict Management

Preliminaries to Interpersonal Conflict

Principles of Interpersonal Conflict

Conflict Management Stages

Conflict Management Strategies

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: How Verbally Aggressive Re You?

Ethics in Interpersonal Communication: Ethical Fighting

Understanding Theory & Research: Conflict and Gender

Understanding Interpersonal Skills: Equality

12. Interpersonal Power and Influence

Principles of Power and Influence

Relationship, Person, and Message Power

Misuses of Power and Influence

Summary

Key Terms

My Communication Lab Explorations

Special Features

Test Yourself: How Powerful Are You?

Test Yourself: How Credible Are You Interpersonally?

Ethics in Interpersonal Communication: The Ethics of Compliance-Gaining Strategies

Understanding Theory & Research: Compliance-Gaining Strategies

Understanding Interpersonal Skills: Interaction Management

Glossary of Interpersonal Communication Concepts and Skills

References

Index

Credits

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