Interpersonal Messages : Communication and Relationship

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2010-01-04
  • Publisher: Pearson
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Updated in a new 2nd edition,Interpersonal Messagesstresses the importance of politeness, cultural awareness and ethical principles within daily interpersonal interactions by engaging students with its lively and accessible insight to interpersonal skill development. By creating a foundation for the reader,Interpersonal Messagesgives room to understand the concepts of interpersonal communication and to develop the skills necessary to apply what they've learned. With a focus on skill-building, this book helps the reader to understand how to master interpersonal communication and relationship skills.

Table of Contents

Part One. Preliminaries to Interpersonal Messages 


Chapter 1 Foundations of Interpersonal Communication   

Why Study Interpersonal Communication          

The Nature of Interpersonal Communication

The Elements of Interpersonal Communication

Interpersonal Competence 

Principles of Interpersonal Communication  

Chapter 2 Culture and Interpersonal Communication   

Culture and Interpersonal Communication  

Cultural Differences  

Intercultural Communication 


Chapter 3 Perception and the Self in Interpersonal Communication

The Self in Interpersonal Communication

Perception in Interpersonal Communication

Impression Formation

Impression Management: Goals and Strategies


Chapter 4 Listening in Interpersonal Communication 

The Importance of Listening: Task and Relationship Benefits  

The Stages of Listening 

Listening Barriers

Styles of Listening Effectively 

Listening, Culture, and Gender 


Part Two. Interpersonal Messages in Context  


Chapter 5 Verbal Messages

Principles of Verbal Messages

Confirmation and Disconfirmation 

Guidelines for Using Verbal Messages Effectively


Chapter 6 Nonverbal Messages

The Benefits of Effective Nonverbal Communication

The Functions of Nonverbal Messages

The Channels of Nonverbal Messages

Some Nonverbal Communication Skills


Chapter 7 Emotional Messages

Principles of Emotions and Emotional Messages

Obstacles in Communicating Emotions

Skills for Expressing Emotions

Learn to Handle Anger: A Special Case Illustration

Skills for Responding to the Emotions of Others


Chapter 8 Messages in Conversation

Principles of Conversation

Conversational Disclosure: Revealing Yourself

Everyday Conversation


Chapter 9 Interpersonal Relationships

Advantages and Disadvantages of Interpersonal Relationships

Relationship Stages

Relationship Movement

The Dark Side of Interpersonal Relationships


Chapter 10 Interpersonal Relationship Types and Theories

Relationship Types

Relationship Theories

Chapter 11 Interpersonal Conflict Management  

What Is Interpersonal Conflict? 

Principles of Interpersonal Conflict 

Conflict Management Stages 

Conflict Management Strategies  

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