Interpersonal Relationships: Professional Communication Skills for Nurses

by Arnold, Elizabeth C., Ph.D.; Boggs, Kathleen Underman

• ISBN13: 9781437709445
• ISBN10: 1437709443
• Edition: 6th
• Format: Paperback
• Copyright: 2010-12-07
• Publisher: Elsevier Science Health Science

Summary

Acclaimed for its strong theoretical framework and consistent organization, Arnold and Boggs' Interpersonal Relationships: Professional Communication Skills for Nurses, 6th Edition, remains the definitive resource in nursing communication. This two-time AJN Book of the Year award-winner offers practical guidance for effective interactions with clients, families, and professional colleagues. It presents proven communication strategies and principles drawn from nursing, psychology, and related theoretical frameworks AND it challenges you to apply these strategies and principles to numerous exercises and practical case studies. Discusses nursing, behavioral, developmental, family, and communication theories, providing an essential foundation for gaining a theoretical perspective of effective communication. Offers basic concepts first, followed by applications with emphasis on assessment, providing a sound framework as you prepare for nurse-client interactions. Critical Thinking Exercises throughout the text promote critical thinking processes essential for effective communication in nursing practice. Features numerous exercises throughout the text, offering the opportunity to practice, observe, and critically evaluate communication skills. Includes case examples throughout, creating empathy for clients' perspectives and needs. Offers Ethical Dilemma and Developing an Evidence-Based Practice boxes in each chapter. Describes how best to use the electronic record for clear communication with current information on classification systems, standards of documentation, and telehealth technologies used in nursing. Acknowledges humor, gender, and touch as important means of communication in interpersonal relationships. Increases awareness of the issues involved in communicating with individuals of various stages of life, clients with special needs, and colleagues in all areas of health care. Provides learning objectives, chapter overviews, and a detailed glossary -- all designed to focus your learning and help you organize key content.Features a timely new chapter on Communicating to Ensure Patient Safety, which provides practice guidelines in line with The Joint Commission National Patient Safety Goals on improved communication among caregivers. Addresses spirituality and end-of-life needs, focusing on trust, empathy, and the nurse-client relationship -- all central components of holistic nursing identified by The Joint Commission as priorities for patient care.

Table of Contents

Conceptual Foundations of Nurse-Client Relationships

Theoretical Perspectives and Contemporary Issues

Professional Guides to Action in Interpersonal Relationships

Clinical Judgment: Applying Critical Thinking and Ethical Decision Making

The Nurse-Client Relationship

Self-Concept in the Nurse-Client Relationship

Structuring the Relationship

Bridges and Barriers in the Therapeutic Relationship

Professional Nursing Roles in Therapeutic Relationships

Communicating with Clients Experiencing Loss and Grief

Therapeutic Communication

Communication Styles

Developing Therapeutic Communication Skills

Intercultural Communication

Communicating in Groups

Communicating with Families

Resolving Conflict Between Nurse and Client

Health Promotion and Client Learning Needs

Health Teaching in the Nurse-Client Relationship

Responding to Special Needs

Communicating with Clients Experiencing Communication Deficits

Communicating with Children

Communicating with Older Adults

Communicating with Clients in Stressful Situations

Communicating with Clients in Crisis

Professional Issues

Communicating to Ensure Client Safety

Communicating with Other Health Professionals

Communicating to Advance Continuity of Care

Documentation in the Age of the Electronic Health Record

Communication at the Point of Care: Application of e-Health Technologies

Glossary

Index

Table of Contents provided by Publisher. All Rights Reserved.