Interpersonal Skills for Leadership

by Fritz, Susan M.; Lunde, Joyce Povlacs; Brown, William; Banset, Elizabeth A.

• ISBN13: 9780132447737
• ISBN10: 0132447738
• Edition: 2nd
• Format: Paperback
• Copyright: 2005-01-01
• Publisher: Pearson College Div

Summary

Designed for courses in Human Relations and/or Leadership, this practical resource provides an introduction to interpersonal skills theories which are reinforced through experiential activities. Coverage focuses on the development of the basic interpersonal skills necessary to become a successful leader.

Table of Contents

Contributors	vii	(2)
Preface	ix
Chapter 1 Introduction	1	(18)
Chapter 2 Active Listening	19	(27)
Chapter 3 Nonverbal Communication	46	(23)
Chapter 4 Perception	69	(17)
Chapter 5 Self-Concept and Self-Esteem	86	(14)
Chapter 6 Values	100	(18)
Chapter 7 Creating the Vision and Establishing Goals	118	(21)
Chapter 8 Time Management	139	(15)
Chapter 9 Handling Stress	154	(16)
Chapter 10 Levels of Communication	170	(19)
Chapter 11 Trust: The Foundation Element in Leadership	189	(19)
Chapter 12 Resolving Conflict	208	(14)
Chapter 13 The Nature of Power, Influence, and Leadership	222	(23)
Chapter 14 Responding with Empathy	245	(20)
Chapter 15 Cross-Cultural Communication	265	(15)
Chapter 16 Gender Issues	280	(16)
Chapter 17 Servant Leadership	296	(21)
Appendix Journaling	317	(10)
Index	327