Each Chapter ends with activities and a summary | |
Preface | |
Interpersonal Process | |
Why We Communicate | |
Physical Needs | |
Identity Needs | |
Social Needs | |
Practical Needs | |
The Communication Process | |
A Model of Communication | |
Insights from the Communication Model | |
Communication Principles | |
Communication Misconceptions | |
Interpersonal Communication Defined | |
Quantitative and Qualitative Definitions | |
Personal and Impersonal Communication: A Matter of Balance | |
Interpersonal Communication and Technology | |
Communication Competence | |
Communication Competence Defined | |
Characteristics of Competent Communication | |
Communication And The Self | |
Communication and the Self-Concept | |
How the Self-Concept Develops | |
Characteristics of the Self-Concept | |
Changing Your Self-Concept | |
Presenting The Self: Communication As Identity Management | |
Public and Private Selves | |
Characteristics of Identity Management | |
Why Manage Impressions? | |
How Do We Manage Impressions? | |
Identity Management and Honesty | |
Perceiving Others | |
The Perception Process | |
Selection | |
Organization | |
Interpretation | |
Negotiation | |
Influences on Perception | |
Physiological Influences | |
Psychological Influences | |
Social Influences | |
Cultural Influences | |
Common Tendencies in Perception | |
We Judge Ourselves More Charitably Than We Do Others | |
We are Influenced by Our Expectations | |
We are Influenced by the Obvious | |
We Cling to First Impressions | |
We Assume Others are Like Us | |
We Favor Negative Impressions | |
Perceiving Others More Accurately | |
Perception Checking | |
Building Empathy | |
Empathy and Ethics | |
Language | |
The Nature of Language | |
Language is Symbolic | |
Language is Rule-Governed | |
Language is Subjective | |
The Impact of Language | |
Naming and Identity | |
Credibility and Status | |
Affiliation, Attraction, and Interest | |
Power | |
Sexism and Racism | |
Uses (and Abuses) of Language | |
Precision and Vagueness | |
The Language of Responsibility | |
Disruptive Language | |
Male and Female Language Use | |
Content | |
Reasons for communicating | |
Conversational Style | |
Non-Sex Variables | |
Nonverbal Communication | |
Characteristics of Nonverbal Communication | |
All Behavior has Communicative Value | |
Nonverbal Communication is Primarily Relational | |
Nonverbal Communication is Ambiguous | |
Nonverbal Communication is Influenced by Culture | |
Functions of Nonverbal Communication | |
Repeating | |
Substituting | |
Complementing and Accenting | |
Regulating | |
Contradicting | |
Deceiving | |
Types of Nonverbal Communication | |
Face and Eyes | |
Body Movement | |
Touch | |
Voice | |
Proxemics and Territoriality | |
Time | |
Physical Attractiveness | |
Clothing | |
Physical Environment | |
Listening | |
The Importance of Listening | |
Reasons for Listening | |
The Challenge of Listening | |
Hearing is not Listening | |
Listening is not Easy | |
All Listeners do not Receive the Same Message | |
Poor Listening Habits | |
Components of Listening | |
Hearing | |
Attending | |
Understanding | |
Remembering | |
Responding | |
Types of Listening Responses | |
Silent Listening | |
Questioning | |
Paraphrasing | |
Empathizing | |
Supporting | |
Analyzing | |
Evaluating | |
Advising | |
Which Style to Use? | |
Emotions | |
What are Emotions? | |
Physiological Changes | |
Nonverbal Reactions | |
Cognitive Interpretations | |
Verbal Expression | |
Types of Emotions | |
First-Order and Second-Order Emotions | |
Primary and Mixed Emotions | |
Intense and Mild Emotions | |
Influences on Emotional Expression | |
Personality | |
Culture | |
Biological Sex and Gender | |
Social Conventions | |
Social Roles | |
Fear of Self-Disclosure | |
Table of Contents provided by Publisher. All Rights Reserved. |