Interplay The Process of Interpersonal Communication

by Adler, Ronald B.; Proctor, Russell F.; Rosenfeld, Lawrence B.

• ISBN13: 9780195156553
• ISBN10: 0195156552
• Edition: 7th
• Format: Paperback
• Copyright: 1997-07-22
• Publisher: Oxford University Press
• More Book Details
• Purchase Benefits

Table of Contents

Each Chapter ends with activities and a summary

Preface

Interpersonal Process

Why We Communicate

Physical Needs

Identity Needs

Social Needs

Practical Needs

The Communication Process

A Model of Communication

Insights from the Communication Model

Communication Principles

Communication Misconceptions

Interpersonal Communication Defined

Quantitative and Qualitative Definitions

Personal and Impersonal Communication: A Matter of Balance

Interpersonal Communication and Technology

Communication Competence

Communication Competence Defined

Characteristics of Competent Communication

Communication And The Self

Communication and the Self-Concept

How the Self-Concept Develops

Characteristics of the Self-Concept

Changing Your Self-Concept

Presenting The Self: Communication As Identity Management

Public and Private Selves

Characteristics of Identity Management

Why Manage Impressions?

How Do We Manage Impressions?

Identity Management and Honesty

Perceiving Others

The Perception Process

Selection

Organization

Interpretation

Negotiation

Influences on Perception

Physiological Influences

Psychological Influences

Social Influences

Cultural Influences

Common Tendencies in Perception

We Judge Ourselves More Charitably Than We Do Others

We are Influenced by Our Expectations

We are Influenced by the Obvious

We Cling to First Impressions

We Assume Others are Like Us

We Favor Negative Impressions

Perceiving Others More Accurately

Perception Checking

Building Empathy

Empathy and Ethics

Language

The Nature of Language

Language is Symbolic

Language is Rule-Governed

Language is Subjective

The Impact of Language

Naming and Identity

Credibility and Status

Affiliation, Attraction, and Interest

Power

Sexism and Racism

Uses (and Abuses) of Language

Precision and Vagueness

The Language of Responsibility

Disruptive Language

Male and Female Language Use

Content

Reasons for communicating

Conversational Style

Non-Sex Variables

Nonverbal Communication25.1

Characteristics of Nonverbal Communication

All Behavior has Communicative Value

Nonverbal Communication is Primarily Relational

Nonverbal Communication is Ambiguous

Nonverbal Communication is Influenced by Culture

Functions of Nonverbal Communication

Repeating

Substituting

Complementing and Accenting

Regulating

Contradicting

Deceiving

Types of Nonverbal Communication

Face and Eyes

Body Movement

Touch

Voice

Proxemics and Territoriality

Time

Physical Attractiveness

Clothing

Physical Environment

Listening

The Importance of Listening

Reasons for Listening

The Challenge of Listening

Hearing is not Listening

Listening is not Easy

All Listeners do not Receive the Same Message

Poor Listening Habits

Components of Listening

Hearing

Attending

Understanding

Remembering

Responding

Types of Listening Responses

Silent Listening

Questioning

Paraphrasing

Empathizing

Supporting

Analyzing

Evaluating

Advising

Which Style to Use?

Emotions

What are Emotions?

Physiological Changes

Nonverbal Reactions

Cognitive Interpretations

Verbal Expression

Types of Emotions

First-Order and Second-Order Emotions

Primary and Mixed Emotions

Intense and Mild Emotions

Influences on Emotional Expression

Personality

Culture

Biological Sex and Gender

Social Conventions

Social Roles

Fear of Self-Disclosure

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