Interviewing : Situations and Contexts

by Powell, Larry; Amsbary, Jonathan H.

• ISBN13: 9780205401956
• ISBN10: 0205401953
• Edition: 1st
• Format: Paperback
• Copyright: 2005-07-11
• Publisher: Pearson

Summary

Interviewing: Situations and Contextsoffers readers the broadest coverage of interviewing available today by including several unique interviewing situations. Because the text demonstrates how interviewing techniques differ by situations and contexts, readers develop a more complete understanding of how interviewing is used in a variety of settings.

Table of Contents

Preface

Introduction

The Basics of Interviewing

Types of Interviews

Phases in the Interview Process

Techniques for Interviews

Interview Structure

Interviewer/Interviewee Relationship

Nonverbal Issues in the Interview

Informal Interviewing: Interviewing in Everyday Life

Interpersonal Communication

Relationship Development

Group Communication

Educational Development

Interviewing and Listening

Interviewing in the Public Arena

Interviewing in the Organizational Setting

The Employment Interview: The Employerrsquo;s Perspective

The Purpose of Job Interviews

The Interviewerrsquo;s Preparation

Conducting the Interview

The Behavorial Interview

Varying by Employment Purpose

The Resume Probe

Puzzle-Based Interviews

The Legal Side of Employment Interviews

The Employment Interview: The Job Applicantrsquo;s Perspective

Starting the Process

Resumes

Cover Letters

Preparing for the Interview

The Persuasive Interview

Persuasion

The Sales Interview

Stages of the Sales Interview

Negotiation

Situational Sales Interviews

Sales Burnout

Performance Appraisal and Exit Interviews

Purposes of Appraisal Interviews

Levels of Assessment

Legal Issues

Common Problems with Appraisal Interviews

Methods of Performance Appraisal

Improving Performance Appraisals

Employee Responses

The Exit Interview

Interviewing in the Media

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