Interviewing for Success (NetEffect Series)

by Bell, Arthur H., Ph.D.; Smith, Dayle M., Ph.D.

• ISBN13: 9780130335302
• ISBN10: 0130335304
• Edition: 1st
• Format: Paperback
• Copyright: 2003-04-18
• Publisher: Prentice Hall

Summary

This unique book gives the latest information on how to succeed in the interview process, whether as an interviewee or an interviewer. Both verbal and nonverbal skills crucial to interview success are discussed in detail in this informative and clearly written book, and many sample questions from typical interviews are provided.This book covers all topics relating to the interview process, including techniques for interviewing and the different types of interviews used by governments, business, and other organizations, with special emphasis on the selection and hiring interviews.For job placement specialists, career counselors, personnel directors, human resource department employees, executives, managers, or any person wishing to brush up on their interview skills.

Table of Contents

Preface	ix
Getting to Know What Interviewers Do and Expect	1	(18)
Who Is Your Interviewer?	3	(3)
Establishing a Relationship	3	(1)
Collecting Information	4	(1)
Guiding Conversation	4	(1)
Probing	4	(1)
Interpreting Facts, Representations, and Feelings	5	(1)
Recording Information and Judgments	5	(1)
Giving Information	5	(1)
Creating Impressions	6	(1)
The Six Hats of a Successful Interviewer	6	(13)
Hat 1: The Detective	7	(1)
Hat 2: The Merchant	8	(1)
Hat 3: The Judge	9	(2)
Hat 4: The Professor	11	(2)
Hat 5: The Priest	13	(2)
Hat 6: The Salesperson	15	(4)
The New World of Structured Interviewing	19	(18)
What's Wrong with Old-Style Interviewing?	21	(16)
The Legal Basis for Structured Interviewing	23	(1)
Where Structured Interview Questions Come From	24	(1)
Developing the Job Analysis and Description	25	(2)
Turning the Job Analysis into Interview Questions	27	(1)
Training Good Interviewers	28	(1)
Scoring the Structured Interview	29	(2)
Documenting the Structured Interview	31	(2)
Examples of Behavior-Based Interview Questions	33	(1)
Useful Probes for Interviewing	34	(3)
Verbal Techniques for Interviewing	37	(16)
The Components of Verbal Action	39	(14)
Tone	40	(4)
Volume	44	(1)
Pace	45	(1)
Emphasis	46	(2)
Pauses	48	(1)
Articulation	49	(1)
Pitch	50	(3)
Nonverbal Techniques for Interviewing	53	(14)
Can Nonverbal Behavior Be Controlled?	55	(12)
Eye Contact	56	(4)
Posture and Body Movement	60	(4)
Facial Expressions	64	(1)
Dress	65	(2)
What to Do When Interview Questions Turn Illegal	67	(10)
Who Makes the Rules for Interview Questions?	68	(1)
How to Answer Difficult Questions	68	(7)
Marital Circumstances	69	(1)
Age	70	(1)
Disabilities	71	(1)
Sex and Physical Appearance	72	(1)
Citizenship and National Origin	73	(2)
Farewell to Seat-of-the-Pants Interviewing	75	(1)
A Sampler of Illegal Interview Questions	75	(2)
Interview Testing	77	(14)
The Test to End All Tests	79	(1)
Honesty Tests	80	(3)
Searching for the Honest Person	82	(1)
Can You Test for Honesty?	82	(1)
Personality Tests	83	(2)
Skills Tests	85	(1)
Drug Tests	86	(2)
The Accuracy of Drug Testing	86	(2)
Computer-Assisted Interviews	88	(3)
The Selection Interview, Performance Appraisal Interview, and Exit Interview	91	(14)
The Selection Interview	92	(3)
Purposes of the Selection Interview	92	(1)
Common Problems	92	(1)
Sample Questions	93	(1)
Personal Background, Attitudes, and Goals	93	(2)
The Performance Appraisal Interview	95	(1)
Organize Your Thoughts for Successful Interview Responses	96	(4)
Common Problems	98	(1)
Sample Questions	98	(2)
The Exit Interview	100	(5)
Purposes of the Exit Interview	100	(1)
Common Problems	100	(1)
Sample Questions	101	(4)
The Counseling Interview, Information Interview, and Negotiation Interview	105	(10)
The Counseling Interview	106	(3)
Purposes of the Counseling Interview	106	(1)
Common Problems	106	(1)
Sample Assurance of Confidentiality	107	(1)
Sample Statement of Purpose	107	(1)
Sample Questions	107	(2)
The Information Interview	109	(2)
Purposes of the Information Interview	109	(1)
Common Problems	109	(1)
Sample Statement of Purpose	109	(1)
Sample Questions	110	(1)
The Negotiation Interview	111	(4)
Purposes of the Negotiation Interview	111	(1)
Common Problems	111	(1)
Sample Statement of Purpose	112	(1)
Sample Questions	112	(3)
The Persuasion/Sales Interview and the Disciplinary Interview	115	(6)
The Persuasion/Sales Interview	115	(3)
Purposes of the Persuasion/Sales Interview	116	(1)
Common Problems	116	(1)
Sample Questions	116	(2)
The Disciplinary Interview	118	(3)
Purposes of the Disciplinary Interview	118	(1)
Common Problems	118	(1)
Sample Introduction to the Disciplinary Interview	118	(1)
Sample Questions	119	(2)
The Career-Planning Interview, Focus Group Interview, and News/Press Conference Interview	121	(9)
The Career-Planning Interview	122	(2)
Purposes of the Career-Planning Interview	122	(1)
Common Problems	122	(1)
Sample Questions	122	(2)
The Focus Group Interview	124	(2)
Purposes of the Focus Group Interview	124	(1)
Common Problems	124	(1)
Sample Questions	125	(1)
The News/Press Conference Interview	126	(4)
Purposes of the News/Press Conference Interview	127	(1)
Common Problems	127	(1)
Sample Questions	127	(3)
Recommended Reading	130	(1)
Index	131

Excerpts

Minute for minute, the most crucial time spent for business people is in interviews. For job seekers, the interview determines in large part who gets hired. For managers doing the interviewing, these occasions give the company a chance to add to its talent pool and increase its competitive advantage.This book is a success guide for interviewers and interviewees who want to make the most of interview opportunities. Chapter 1, Getting to Know What Interviewers Do and Expect, takes the reader immediately to where the action is by looking over the shoulder of interviewers as they take on the various roles required for thorough interviewing, strategize for learning as much as possible about the job seeker, and evaluate the information they receive. Chapter 2, The New World of Structured Interviewing, reveals the newest approaches to behavior-based interviewing now being used by most Fortune 500 companies and many smaller firms. This chapter shows interviewers how and why to conduct a structured interview and teaches interviewees how to succeed in this new interview environment.Chapter 3, Verbal Techniques for Interviewing, and Chapter 4, Nonverbal Techniques for Interviewing, focus on ways an interviewee can communicate most persuasively with an interviewer. Dos and don'ts are suggested and explained for verbal techniques involving tone of voice, volume, face, emphasis, articulation, and pitch. On the nonverbal side, guidance is given for effective eye contact, posture, gestures, facial expressions, and dress.Chapter 5, What to Do When Interview Questions Turn Illegal, defines what interviewers can and can't ask--and shows interviewees what to do when interviewers' questions cross into illegal territory. Chapter 6, Interview Testing, describes the many forms of personality tests, skill tests, integrity tests, drug tests, and other evaluations that can accompany the interview. Chapters 7 through 10 discuss the various forms of interviews, with dozens of sample questions for the selection interview, performance appraisal interview, exit interview, counseling interview, information interview, negotiation interview, persuasion/sales interview, disciplinary interview, career-planning interview, focus group interview, and news/press conference interview. The book concludes with recommended reading for further information and guidance on the interview process.Throughout, the most important points of these chapters are highlighted in "Insight" boxes, followed immediately by "Your Turn" opportunities for the reader to jot down reactions, reflections, experiences, and opinions. This interaction between authors and readers creates a conversation of sorts that leads to individualized strategies for successful interviewing. Both authors welcome contact at [e-mail].