Introduction to Information Systems Project Management

by OLSON

• ISBN13: 9780072824025
• ISBN10: 0072824026
• Edition: 2nd
• Format: Paperback
• Copyright: 2004-01-01
• Publisher: MCG

Author Biography

David L. Olson is Lowry Mays Professor of Business in the Department of Information and Operations Management at Texas AandM University.

Table of Contents

Introduction to Project Management	p. 1
The Denver International Airport	p. 2
What Is a Project?	p. 3
Project Characteristics	p. 4
Dimensions of Complexity	p. 5
Modern Business	p. 7
Viewing Projects as Systems	p. 7
Project Entities	p. 8
The Information Systems Project Environment	p. 9
Project Success and Failure	p. 9
The Integrated Requisitioning Information System (IRIS)	p. 9
Voice and Data Digital Network Installation	p. 11
Project Critical Success Factors	p. 13
Primary Reasons for Information Systems Project Failure	p. 15
Perceptions of Project Success	p. 17
Summary	p. 19
Key Terms	p. 19
Exercises	p. 20
Endnotes	p. 20
Project Adoption
Project Selection and Approval	p. 23
Measurement of Project Effect	p. 24
Selection Practice	p. 25
Project Evaluation Techniques	p. 28
General Project Selection	p. 28
Information Systems Project Approval	p. 29
Screening	p. 31
Cost/Benefit Analysis	p. 34
Cost/Benefit Example	p. 34
Payback	p. 35
The Time Value of Money	p. 36
Other Factors	p. 37
Value Analysis	p. 40
Multiple Objectives	p. 41
Conflicts	p. 41
Multiple Criteria Analysis	p. 42
Budget Optimization	p. 46
Summary	p. 47
Key Terms	p. 50
Exercises	p. 50
Endnotes	p. 52
Method for Implementing Design to Budget	p. 53
Requirements Analysis	p. 59
Analysis of User Needs	p. 60
Methods to Elicit User Requirements	p. 61
Caterpillar Uses Extranet to Communicate with Customers	p. 62
Group Support Systems	p. 63
Commercially Available GSSs	p. 63
The Nemawashi Approach	p. 64
Risk Identification and Analysis	p. 66
Brainstorming	p. 67
Nominal Group Technique	p. 68
Delphi Method	p. 68
The Systems Failure Method for Information Systems Projects	p. 69
The End of a Solution	p. 69
IRS Project Failure	p. 70
An Example of Project Failure	p. 71
Features of Successful Projects	p. 72
The Systems Failure Method	p. 74
Demonstration of the Systems Failure Method	p. 78
Summary	p. 80
Key Terms	p. 80
Exercises	p. 81
Microsoft Project Exercise	p. 81
Endnotes	p. 84
Planning
System Development	p. 87
Overview of Analysis and Design Methods	p. 88
The Waterfall Model	p. 89
Prototyping	p. 90
The Spiral Model	p. 91
Rapid Prototyping	p. 92
The Wavefront Model	p. 94
Other Options for Systems Development	p. 95
Software Development Standards	p. 95
Information Systems Project Types	p. 97
Maintenance Projects	p. 98
Conversion Projects	p. 99
New Systems	p. 100
Reengineering Cases Using Information Technology	p. 100
Academic Business Process Reengineering	p. 103
Systems Development Approach	p. 104
Specification	p. 105
Design	p. 105
Xerox Focuses Their Information Technology Efforts	p. 106
Code (or Acquisition)	p. 108
Data Conversion	p. 109
Testing	p. 110
Implementation	p. 110
Summary	p. 110
Key Terms	p. 111
Exercises	p. 111
Microsoft Project Exercise	p. 112
Endnotes	p. 115
Estimation	p. 117
Planning Process	p. 118
Set Objectives and Requirements	p. 118
Specify Work Activities	p. 119
Plan Project Organization	p. 122
Develop the Schedule	p. 123
Develop Resource Plans and Budget	p. 124
Control Points	p. 126
Software Estimation	p. 127
Programmer Productivity	p. 129
Software Estimation Methods	p. 130
Lines of Code	p. 130
Function Point Analysis	p. 131
Constructive Cost Model	p. 134
Planning for Change	p. 135
Scheduling	p. 136
Summary	p. 137
Key Terms	p. 137
Exercises	p. 138
Learning Curves	p. 141
Scheduling
Quantitative Project Scheduling Methods	p. 145
The Critical Path Method	p. 145
Early Start Schedule	p. 146
Networks	p. 146
Late Start Schedule	p. 146
Slack	p. 147
Buffers	p. 150
Project Crashing	p. 153
Resource Leveling	p. 158
Resource Smoothing	p. 160
Critical Path Criticisms	p. 164
Summary	p. 166
Key Terms	p. 167
Exercises	p. 167
Microsoft Project Exercise	p. 171
Endnotes	p. 171
Probabilistic Scheduling Models	p. 173
PERT	p. 174
Criticisms of PERT	p. 177
Simulation for Project Scheduling	p. 178
Excel Simulation Model	p. 178
Generating Multiple-Simulation Runs	p. 180
Scheduling Example	p. 182
Summary	p. 184
Key Terms	p. 185
Exercises	p. 185
Microsoft Project Exercise	p. 189
Endnotes	p. 189
Generating Multiple-Simulation Runs	p. 190
Implementation
Project Organization	p. 193
Alternate Organization Structures	p. 194
Functional Organization	p. 194
Project Organization	p. 196
Matrix Organization	p. 197
Comparison of Organizational Structures in Projects	p. 199
Cellular Organization at AFLAC	p. 200
Hybrids	p. 201
Organizational Structure for Different Risk Conditions	p. 202
Levels of Project Organization	p. 202
Project Managers	p. 203
Comparison: Functional and Project Managers	p. 204
Summary	p. 205
Key Terms	p. 206
Exercises	p. 206
Microsoft Project Exercise	p. 206
Endnotes	p. 208
Project Implementation	p. 209
Information Systems Project Success	p. 210
TRW's Network Infrastructure Implementation	p. 210
Company-Wide Information System	p. 213
Information Systems Project Failure	p. 214
Information Technology Failure	p. 214
Critical Success Factors	p. 216
Primary Reasons for Information System Project Failure	p. 218
Lack of Client Involvement	p. 218
Lack of Top Management Support	p. 219
Lack of Project Definition	p. 219
Quality Control in Project Implementation	p. 220
The Decision to Outsource	p. 221
User Involvement in Project Implementation	p. 223
Integrated Requisitioning System	p. 234
Summary	p. 226
Key Terms	p. 226
Exercises	p. 227
Microsoft Project Exercise	p. 227
Endnotes	p. 228
Project Control and Assessment	p. 231
Project Control Failures	p. 232
Risk Management	p. 233
Personnel Shortfalls	p. 233
Controlling Dynamic Requirements	p. 234
Controlling Externally Provided Project Components	p. 234
Real-Time Performance Risk	p. 234
Contingent Development Methods	p. 235
Unrealistic Estimates	p. 235
The Control Process	p. 236
Responsibility Assignment	p. 236
Budget	p. 237
Work Authorization	p. 239
Project Evaluation	p. 240
Multiple-Project Environments	p. 241
Summary	p. 244
Key Terms	p. 245
Exercises	p. 245
Microsoft Project Exercise	p. 247
Endnotes	p. 247
Microsoft Project	p. 251
Glossary	p. 267
Index	p. 275
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