Introduction to Management in the Hospitality Industry, Study Guide, 9th Edition

by Clayton W. Barrows (Whitmore School of Business, University of New Hampshire, Durham, NH ); Tom Powers (School of Hospitality and Tourism Management, University of Guelph, Ontario, Canada)

• ISBN13: 9780470285466
• ISBN10: 047028546X
• Edition: 9th
• Format: Paperback
• Copyright: 2008-03-01
• Publisher: Wiley

Summary

This revised edition of the landmark introductory volume to the hospitality industry covers all aspects of the business, from individual roles to the role of management and is perfect introductory reading for those interested in a hospitality management career.

Table of Contents

Perspectives on Careers in Hospitality.

The Hospitality Industry and You

Forces Affecting Growth and Change in the Hospitality Industry

Food Service.

The r4estaurant Business

Restaurant Operations

Restaurant Industry Organization: chain, Independent, or Franchise?

Competitive Forces in Food Service

On-Site Food Service

Issues Facing Food Service

Lodging.

Lodging: Meeting Guest Needs

Hotel and Lodging Operations

Forces Shaping the Hotel Business

Competition in the Lodging Business

Travel and Tourism.

Tourism

Destinations

Management in the Hospitality Industry.

Management: A New Way of Thinking

Planning in Hospitality Management

Organizing in Hospitality Management

Staffing: Human-Resources Management

Control in Hospitality Management

Leadership and Directing in Hospitality Management

Hospitality as a Service Industry.

The Role of Service in the Hospitality Industry

Table of Contents provided by Publisher. All Rights Reserved.