Introduction to Operations and Supply Chain Management with Advanced Decision Support Tools

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  • Edition: 2nd
  • Format: Hardcover
  • Copyright: 2008-01-01
  • Publisher: Prentice Hall
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This is the first text to provide anintegratedand comprehensive treatment of both operations and supply chain management. Students learn how firms must link with their supply chain partners in order to gain a market advantage.

Table of Contents

Introduction to Operations and Supply Chain Management Why Study Operations & Supply Chain Management?
Important Trends
Operations & Supply Chain Management and You
Purpose an Organization of this Book
Operations and Supply Chain Strategies Dell Computer Corporation Elements of the Business
Operations and Supply Chain Strategies
Business Processes Procter & Gamble Business Processes
Mapping Business Processes
Measuring Process Performance
Reducing Cycle Times
Strategies for Business Process Improvement
Managing Quality Decatur Trust Bank Quality Defined
Total Cost of Quality
Total Quality Management
Continuous Improvement Tools
Statistical Quality Control
Managing Quality Across the Supply Chain
Managing Projects Bechtel Group The Growing Importance of Project Management
Project Phases
Project Management Tools
Developing Products and Services Whirlpool Operations & Supply Chain Perspectives on Design
The Development Process
Organizational Roles in Product and Service Development
Approaches to improving Product and Service Designs
Process Choice and Layout Decisions in Manufacturing and Services Bliven Furniture Company Manufacturing Processes
Product Customization Within the Supply Chain
Service Processes
Layout DecisionModels
Managing Capacity Merck and Crixivan Capacity
Three common capacity strategies
Methods for evaluating capacity alternatives
Advanced perspectives on capacity
Forecasting Fordrsquo;s Palladium Debacle Forecast Types
Laws of Forecasting
Selecting a Forecasting Method
Qualitative Forecasting Methods
Time-Series Forecasting Models
Causal Forecasting Models
Measures of Forecast Accuracy
Computer-Based Forecasting Packages
Collaborative Forecasting, Planning and Replenishment (CFPR)
Sourcing Decisions & the Purchasing Process Dell Computer Corporation Why Purchasing is Critical
The Sourcing Decision
Sourcing Strategies
The Purchasing Process
Multi-Criteria Decision Models in Sourcing
Trends in Purchasing Management
Logistics Kraft Foods The Logistics Renaissance
Why Logistics is Critical
Logistics Decision Areas
Logistics Strategy
Logistics Decision Models
Sales and Operations Planning (Aggregate Planning) Covolo Diving Gear, Part 1 S&OP in the Planning Cycle
Major Approaches to S&OP
Organizing for and Implementing S&OP
Service Considerations
Linking S&OP Throughout the Supply Chain
Applying Optimization Modeling to S&OP
Managing Inventory Throughout the Supply Chain Amazon.com The Role of Inventory
Periodic Review Systems
Continuous Review Systems
Single Period Inventory Systems
Inventory in the Supply Chain
Proactive Management of Independent Demand Inventory
Managing Production Across the Supply Chain Herman Miller Master Scheduling
Material Requirements Planning
Production Activity Control and Vendor Order Management
Synchronizing Planning and Control across the Supply Chain
JIT / Lean Production Toyota Motor Company The JIT Perspective on Waste
The JIT Perspective on Inventory
Kanban Systems
Managing Information Technologies Across the Supply Chain Understanding Information Needs
Diagnosing and Improving Supply Chain Information Flows
Supply Chain Information Systems
Software Vendor Profiles
Table of Contents provided by Publisher. All Rights Reserved.

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