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Foreword | |
Acknowledgments | |
About the Authors | |
Introduction and Summary | p. 1 |
Background, Approach, and Sampling | p. 11 |
Business Environment Constraints | p. 27 |
Quality of Public Services | p. 61 |
Business and Governance Constraints and Enterprise Performance | p. 71 |
Conclusions and Implications | p. 89 |
Annexes | p. 93 |
Notes | p. 149 |
Bibliography and References | p. 151 |
Table of Contents provided by Blackwell. All Rights Reserved. |
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The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.