Foreword | |
Preface | |
Acknowledgments | |
Enterprise Value from Customer Value | |
Customer Value and Enterprise Value | |
Context | |
Shaping a Response | |
Business Models, Business Concepts and the Role of IT | |
Case Study: Apple | |
Realizing the Information Vision: The Technology Dimension | |
Checklist | |
Customer Value from the Customer Process | |
Management Summary | |
Vision | |
From Product to Solution Provider | |
Process Focus: Waste Disposal and Management | |
Concepts of the Customer Process | |
Realizing the Vision | |
Checklist | |
More Customers and More for the Customer | |
Management Summary | |
Vision | |
Turning Employees and Customers into Fans | |
Concepts of Market and Customer Development | |
Realizing the Vision | |
Checklist | |
Innovation and Personalization Trump Commoditization | |
Management Summary | |
Vision | |
From Single Standardized Product to Personalized Service Package: Endress+Hauser | |
Innovating Innovation: Procter & Gamble | |
Pioneering Co-creation: LEGO Group | |
The Tata Nano: A Case of Disruptive Innovation? | |
Concepts of Product and Service Development | |
Realizing the Vision | |
Checklist | |
Silent Commerce | |
Management Summary | |
Vision | |
Seamless Fulfillment, Silent Commerce | |
Concepts of Fulfillment | |
Realizing the Vision | |
Checklist | |
Strategy-compliant Management | |
Management Summary | |
Vision | |
From Reporting to Strategy Implementation | |
Concepts of Operative Management | |
Realizing the Vision | |
Checklist | |
Value Chain Redesign | |
Management Summary | |
Vision | |
From Value Chain to Ecosystem: Seven Redesigns | |
Competition in Networks | |
Concepts of Value Chain Redesign | |
Realizing the Vision | |
Checklist | |
IT's Role in Business Model Transformation | |
Management Summary | |
Vision | |
High-Performance IS Organizations | |
Concepts of IS Organizational Performance | |
Realizing the Vision | |
Checklist | |
Conclusion: IT-Driven Innovation in the 2010s | |
Notes | |
About the Authors | |
Index | |
Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.